Can't believe how poorly designed
The only thing that is useful about this app is that it is HIPAA secure.
However, I cannot dictate within the app using the Apps microphone feature which would presumably allow me access to a medically informed vocabulary. I must use my thumbs or dictate with the phone's dictionary, which is not Medical and prone to problematic mistakes that may not only require multiple back and forth for correction, but could even lead to patient harms. Typing with my thumbs on a tiny virtual keyboard for accurate and detailed messages is never going to happen.
So all communication through the app is compromised because I cannot type on a natural sized keyboard or dictate with an app that provides medical vocabulary and is HIPAA secure for the dictation itself.
Note: our campus has disabled the voice message option, which would obviously get around some of these problems.
But even those aren't as bad as something that it took me a ridiculously long time to realize (I've been using it for several years): it arbitrarily assigned me a Vocera phone number that people might try thinking they can communicate with me. Of course, they cannot. I do not have a phone that is set up for it. And when I sat down with IT to connect my phone properly so that people using the Vocera Edge virtual number would be connected to my actual cell number, I discovered that it requires a particular toggle that is 4 to 5 steps deep in settings to be turned on when I am on campus, on the campus secured Wi-Fi network, or toggled off when I am off the campus secure Wi-Fi network (e.g., at home or on the road).
There is no way that I am ever gonna remember to do that. And there is no way that any other human is going to be remembering that 100%… So unless you are doing Medical shift work, were you truly can not worry about shutting down Communications the moment you leave the campus--in other words, if you are in a position where you sometimes must be on call, or work some days at a different setting that does not use the primary campus Wi-Fi network, you have to remember to do this yourself every time you go on or off that network?
Even using a campus issued Phone does not get around this problem.
I'd give this zero stars if I could. Carrying around a separate PAGER is something I'm more likely to remember then a total of five steps deep twice a day, or 4 to 6 times a day if I have an errand or two to run on my breaks.
However, I cannot dictate within the app using the Apps microphone feature which would presumably allow me access to a medically informed vocabulary. I must use my thumbs or dictate with the phone's dictionary, which is not Medical and prone to problematic mistakes that may not only require multiple back and forth for correction, but could even lead to patient harms. Typing with my thumbs on a tiny virtual keyboard for accurate and detailed messages is never going to happen.
So all communication through the app is compromised because I cannot type on a natural sized keyboard or dictate with an app that provides medical vocabulary and is HIPAA secure for the dictation itself.
Note: our campus has disabled the voice message option, which would obviously get around some of these problems.
But even those aren't as bad as something that it took me a ridiculously long time to realize (I've been using it for several years): it arbitrarily assigned me a Vocera phone number that people might try thinking they can communicate with me. Of course, they cannot. I do not have a phone that is set up for it. And when I sat down with IT to connect my phone properly so that people using the Vocera Edge virtual number would be connected to my actual cell number, I discovered that it requires a particular toggle that is 4 to 5 steps deep in settings to be turned on when I am on campus, on the campus secured Wi-Fi network, or toggled off when I am off the campus secure Wi-Fi network (e.g., at home or on the road).
There is no way that I am ever gonna remember to do that. And there is no way that any other human is going to be remembering that 100%… So unless you are doing Medical shift work, were you truly can not worry about shutting down Communications the moment you leave the campus--in other words, if you are in a position where you sometimes must be on call, or work some days at a different setting that does not use the primary campus Wi-Fi network, you have to remember to do this yourself every time you go on or off that network?
Even using a campus issued Phone does not get around this problem.
I'd give this zero stars if I could. Carrying around a separate PAGER is something I'm more likely to remember then a total of five steps deep twice a day, or 4 to 6 times a day if I have an errand or two to run on my breaks.
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Needs an overhaul
Disconnects often
New update makes me as a physician put subject lines for new messages which is extremely unnecessary
Tagging patients doesn’t work well unless you’re on the computer web app.
New update makes me as a physician put subject lines for new messages which is extremely unnecessary
Tagging patients doesn’t work well unless you’re on the computer web app.
Ruins your phone
This is one of the worst apps that I have to use because of my job. This app runs your battery down as if you are using your phone for hours strait with brightness on max. It has an annoyingly loud notification tone that can’t be silenced when receiving alerts, which always wakes me up in the middle of the night. The last thing I notice is it interferes with apple car play. It makes it so you can’t listen to the radio for some odd reason. Do not consider this notification app for your facility.
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Annoying
Even when I am logged out, I get loud beeps. Seems like a persistent bug
Annoying
Even when I am logged out, I get annoying loud beeping for alerts. This happens persistently whenever I am logged out.
Inappropriate mortifications
No matter how you change your phones notification settings, this app still manages to vibrate your phone with “critical” alerts. I’ve tried everything but nothing you can do other than pray that your organization switches to a better product for comms
Inappropriate notifications when unavailable
If Vocera is installed on a personal device, I should be able to close and quit out of it without being alerted every 15 minutes that the app is closed. At the same time, accidentally quitting an app shouldn’t require me to manually log in every single time.
Other messaging apps like TigerText and even Voalte function even if they are “quit” out of. They also don’t nag every 15 minutes about being closed and ask to be logged in again. They also allow use of Face ID for more secure control while being used.
Vocera should implement these two upgrades. Thanks.
Other messaging apps like TigerText and even Voalte function even if they are “quit” out of. They also don’t nag every 15 minutes about being closed and ask to be logged in again. They also allow use of Face ID for more secure control while being used.
Vocera should implement these two upgrades. Thanks.
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