Rubbish
So many problems with low speeds. Vodafone unwilling to help but just keep sending engineer after engineer. Have raised a complaint. You seriously need to up your game with customer service and answer complaints in a timely manner. If I could give -10 stars I would.
User unfriendly app
Disappointing app unreliable service. Unable to fix basic network issues with the app. Needs serious improvement to be even of little use
Rubbish
Moved from EE. Asked to take my landline number with me which they said was done, now don’t have a landline number at all as they don’t migrate it. Can’t add it on as I need to cancel contract and take a new one out with an increased cost. Signal drops off couple of times a day. Can’t get signal upstairs in house Got 3 boosters that don’t do anything and have to reset them every day and they are near the router. I am stuck in this contract for 24 months which I am regretting big time… Avoid at all costs
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Broadband App
Had this app installed now for a few months and so far I haven’t had and issues with it. Tells me if there’s outages and any issues that are going on in the house. Only real improvement would stability as it does crash quite a bit when using it to look at stuff and change setting etc but other than that it’s pretty good
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Most 3rd class app
Logged out automatically
Like nonsense…..
Like nonsense…..
The best
Been with Vodafone broadband for over five years and never had any problems from home or abroad.
Not working
My new broadband is not connected to anything , it’s so slow even with the booster . And no one is helping me
Meant to be one gig, but usually runs at less than 10% of that
Just awful wifi and the app is useless at resolving issues
Vodafone - annoying App
The Vodafone App should be great but isn’t helpful/integrated with devices. We’ve upgraded to full fibre & got the latest router & boosters. The App is slow to open & unreliable. It has clever functionality but chugs along. The matey ‘not long’ messages really grate! Not cutting edge at all.
The Boosters unpair - but the lights on devices suggest they are working fine & when the App doesn’t open it is annoying. Contact with customer services is fairly good.
Temperamental & unclear devices & the chugging app let the otherwise great Fibre Hub down. An integrated app could be transformational - this is just annoying.
The Boosters unpair - but the lights on devices suggest they are working fine & when the App doesn’t open it is annoying. Contact with customer services is fairly good.
Temperamental & unclear devices & the chugging app let the otherwise great Fibre Hub down. An integrated app could be transformational - this is just annoying.
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App is slow
The app is so slow it takes an age to load
Terrible service and app
Regularly the internet just decides it’s not going to work and the first port of call is a very slow app which doesn’t work to troubleshoot. It doesn’t remember the names you assign to boosters. Terrible, terrible service.
It happy yet!!
Took too long to arrive. Problem was Vodafone didn’t put house number on the order. Quite tricky to set up without someone talking you through it and now WiFi is intermittent in my bedroom. Didn’t have this problem with Sky
Slow and not level with other companies
This app has many issues such as the delay very slow most of the time and need to be more fast and more options like an AI system will really help elevate the broadband app helping people understand issue and trying to solve it making life faster for everyone and this investment can make it cheaper in the long run due to not much maintenance needed after adding AI to the app and small other tweak to make it faster and adding more options
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Great system
It took a bit of fiddling but I eventually got it all up and running with the help of the Vodafone helpline staff. Great staff, great patience with someone who hit a snag.
The system is extremely quick and I have at times over 20 devices working on the network. Very pleased
The system is extremely quick and I have at times over 20 devices working on the network. Very pleased
Poor performance-not fit for purpose
Since moving we have constant service drops. Sometimes our devices show as connected but just won’t connect to the internet, other times it won’t connect at all. Even when connected it can’t cope with normal household use. Really really poor.
Rubbish
Always broken
Phenomenal coverage
I just switched to Vodafone broadband today and the service is excellent I highly recommend
No internet
Every now and then there is no internet for hours. No warning. No email. I work from home. I need internet. Very unprofessional
Very slow and constantly cuts out
Worst wifi we have had, all devices struggle to get a connection even when stood in front of the router! Called Vodafone who spent 20 minutes checking everything then rebooted router which worked. Signal was all fine for 24 hours then reverted back to all devices struggling to connect stating no network connection. To my dismay just seen we have another years contract to get through 😑 will swap as soon as we can.
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Poor
Never what we were promised. Only 2 of us in a bungalow and so slow. Will leave when we can afford it