Pricing
Prices show up AFTER checking out. So basically you don’t know how much you’re paying until the order is placed! And no returns!
Unwanted marketing notifications
I’m tired of installing an app because I want a service and then have to fight off a flood of marketing and advertising notifications and emails.
I never agreed nor signed up for Voila spam mail/notifications.
Seriously, it does not encourage me to use the service, all it does it is drives me away.
If developers listen and stop this invasive behavior, I would change my rating/views. But not been the case so far.
I never agreed nor signed up for Voila spam mail/notifications.
Seriously, it does not encourage me to use the service, all it does it is drives me away.
If developers listen and stop this invasive behavior, I would change my rating/views. But not been the case so far.
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Way higher prices then its competitors
Don’t believe the endless commercials. This company actually charges the same or in most cases more then it’s competitors Uber Eats and Instacart. They just hide it better. Which is ironic considering their very specific “no hidden fees” commercials. True it’s not “hidden” it’s right in front of your face but sugar coated to make you feel like it’s a bargain. Compare your prices and you’ll see very clearly.
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Adding scene number
I have found it impossible to add my scene number to my voila orders. Why does it have to be so hard to figure out!
Du jamais vue
Aliments frais beau et ce garde longtemps merci Voilà
iPhone app scrolling issues
Tried scrolling through Favorites from the app and everything just hung. Contacted support but issue was never resolved.
Is voila better?
Everything seems fine until the delivery that sends you rotted vegetables and rotted lemons just when you are sick with flu and those company will refuse to answer their email with all the images of the bag of rotted food you sent the, or take their rotted food back or sent a refund. They want you to call instead. Plus always a $2 to $3 markup at tines even more.
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Couldn’t be happier
I injured my knee and needed help getting my groceries and a friend suggested Voila and I’m so glad they did. This service has been a life saver for me and I think I may continue to use it even after I’m healed!!
Can not find items
Every single time I try to find a regular grocery item, the app is never able to locate the item and I am always unable to purchase anything. I’m genuinely
surprised there are any positive reviews for this app!
surprised there are any positive reviews for this app!
Super convenient
App is friendly and quality products
Voilà
Je suis vraiment satisfaite des produits de voilà, toujours très frais et en bonne état. Si il y a un problème tout se résout très rapidement avec eux. Les livreurs sont excellents, polis, gentils, efficaces et jamais en retard. Merci Voilà!
Poor customer service
Folks, be very cautious with this company. I signed up for a a yearly delivery pass for $100 + tax, got a couple of deliveries, then they disabled my account without notice or explanation, but didn’t cancel/refund my delivery pass. I had to call customer service and only ended up getting a partial refund. I’ve been a loyal customer of Sobeys and Farm Boy for years. They broke this loyalty. Be very weary is my advice.
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Some design problems
Some design problems, not meeting customer need, and some execution problems around hand-offs to e.g. webpages for re-login, with failed coding for some aspects of security measures. Overall, gets the job done if you can stay patient with a certain lazy clumsiness in the backwater parts of the app.
Options
I’m finding that more and more frequently the items I order regularly are not available.
Meilleur site
Je commande depuis 2020 et j’ai tenté ailleurs mais ce n’était pas aussi facile. Je recommande la commande en ligne, le service de livraison est courtois, à l’heure et tout y est. Il faut vérifier certains items, comme le yogourt qui n’est pas la bonne sorte mais autrement, tout est parfait.
Merci
H.
Merci
H.
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Service de livraison et légumes
Livraison exceptionnelle et aliments frais.
Très bien
Excellent, facile et bonne qualité
Terrible customer service
Orders keep getting canceled with no reason given, and accounts randomly disabled. Absolutely atrocious service
Convenient
Reliable and easy
Ginette
Toutes mes commandes sont complètes et les produits sont bien frais, j’apprécie beaucoup.