Poor app experience
A joke of a customer service as well to turn the responsibility of idling notifications to not switching it on in-app.
Unable to charge
Unable to charge x 3. Failed credit card payment x 10. In short, nonfunctional
Expired Volts subscription
Greatly appreciate Volt look into my request to extend the date. They willing to extend the date to my remaining credits. Thank you.
Payment
I feel payment should be similar to how hdb operate. I do not like i have to pay for a an amount and topup later. Its very inconvenient.
Password change
Needs a better UI to change my password. Can’t do this basic task on my phone as I can’t get to the “Next” button.
Interface to be improved
Vehicle list did not include BYD Sealion 7. QR code at JP1 is so small and in non prominent position that it took me awhile to find. Please kindly have it bigger and at a more prominent position.
Previous features missing
Latest version of the app that removed minimum fees also removed several useful features like tagging a charging transaction with a vehicle in profile, select charging options by kWH and time duration. Please restore these features!
Under Construction charging stations listed as available
Directed me to 2 charging stations that were under construction. If they were unavailable why would u waste someone’s time.
App is lousy
26 mins to download slower than it takes to charge the car
Unusable
Hanging after entering the phone otp.
Philip
I contacted them about a billing problem. Their response was very prompt and satisfactory.
Issue with iPhone 12 Pro
Can’t easily log in with an iPhone 12 Pro. The pop up keyboard prevents you from pressing the login screen and it’s not easy to get around that. Works fine on an iPhone 15 pro Max with the larger screen. Hard to use if you can’t sign into your account
UI can be improved
"Start Charging" HIDES subscription plan at bottom and subscriber in a hurry at charging station tend to press Start Charging = pay by card. Suggest auto-prompt "Use subscription plan?"
Nowhere does the app state Minimum Charging Fee is $2.00. No other EV charging company has such minimum fee.
Nowhere does the app state Minimum Charging Fee is $2.00. No other EV charging company has such minimum fee.
App doesn’t work
App doesn’t work at all. Unable to sign up. SMS OTP hangs at the loading page. Had to wait in carpark for the whole time while the app hangs. Had to skip charging. Avoid at all costs
Lack of charging station. Notification is hit or miss
Many charging station are within private estate. Please look into providing more public access.
No idea how to pay. No way to enter payment method. Do not want to end up standing there not able to pay after charging. Should have a better use guide on payment.
There are push notification that appear on the phone but these notifications are nowhere to be seen in the app.
No idea how to pay. No way to enter payment method. Do not want to end up standing there not able to pay after charging. Should have a better use guide on payment.
There are push notification that appear on the phone but these notifications are nowhere to be seen in the app.
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CANT EVEN SIGN UP JOKE
Can’t even sign up for the app to be used. Email verification code (OTP) has a 120s timer. After the time elapsed, no OTP code sent to email. Tried different email also same.
Used phone number to register instead which is supposed to be easier. OTP received via phone great…finally got OTP.
But OTP failed even after numerous tries.. lmao… better off using other chargers.
Used phone number to register instead which is supposed to be easier. OTP received via phone great…finally got OTP.
But OTP failed even after numerous tries.. lmao… better off using other chargers.
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Can’t sign up
Unable to sign up through the app after multiple verifications
Top Class
Super user friendly with very good and competitive pricing compared to other platforms. Hope to see more Volt EV charging points across Singapore.
Very helpful
Very informative, awesome app.
Love the app
It’s much simpler to use compared to the others. Pricing is great too! Hope to see more Volt stations in the future.
