Really bad
Worst experience with this service
Horrible
App freezes all the time, when you are on a call and an incoming call comes in you can’t hear anything from that call going forward you must hang up and call that person back. Voicemails disappear all the time and can take hours to show up again in the tab.
Voicemail doesn't poll on my phone app
I've been using Vonage for about 10 years and this has been a chronic problem. It's pointless to have an app on my phone when the voicemails don't show up for dayo. I'm exploring other options for phone service.
Poor performance
Calls drop. I get the “all lines are busy” when it works fine calling from my actual cell.
Junk
This app no longer works on iPhone 11 as of June 2026. iOS is up to date. Customer service is at a loss and keeps telling me they will escalate my ticket. Terrible functionality when it is working. Dropped calls when transferring. Blocked calls ring anyway. No spam filtering whatsoever. Caller I’d scrolls the screen waaay to slow to allow me to see who is calling before answering. My advice? Pick another service.
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Don’t believe the others
After using Vonage for our service company, I can confidently say we outgrew it fast — and not in a good way.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
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TERRIBLE/ never be reached and off on weekends
I strongly regret choosing Vonage Business.
The sales process was smooth, and everyone was very responsive when it came to getting me signed up. Unfortunately, that level of service disappeared the moment I became a customer.
My phone service and app experienced issues for approximately three weeks, severely impacting my business operations. During that time, it was nearly impossible to get meaningful support. Reaching someone was a challenge, and when I did, communication was often difficult. Weekend support was either unavailable they dont work weekends leaving me without assistance when I needed it most.
Despite having records of my numerous calls, chat attempts, and requests for help during the outage, Vonage continued billing me and ultimately held me to my contract when I attempted to cancel because of the service failures. Rather than acknowledging the disruption to my business, the cancellation process was unpleasant, and I was treated with little regard as a customer.
If you’re considering Vonage Business, understand that the experience after signing the contract may be very different from the experience before signing it. My business lost valuable time dealing with service issues and trying to obtain support. Based on my experience, I would not recommend Vonage Business.
I left and went to Nextiva so far its been good i’ve had a couple of on boarding challenges, but they’ve always been there to help out.
They do work 24/7
The sales process was smooth, and everyone was very responsive when it came to getting me signed up. Unfortunately, that level of service disappeared the moment I became a customer.
My phone service and app experienced issues for approximately three weeks, severely impacting my business operations. During that time, it was nearly impossible to get meaningful support. Reaching someone was a challenge, and when I did, communication was often difficult. Weekend support was either unavailable they dont work weekends leaving me without assistance when I needed it most.
Despite having records of my numerous calls, chat attempts, and requests for help during the outage, Vonage continued billing me and ultimately held me to my contract when I attempted to cancel because of the service failures. Rather than acknowledging the disruption to my business, the cancellation process was unpleasant, and I was treated with little regard as a customer.
If you’re considering Vonage Business, understand that the experience after signing the contract may be very different from the experience before signing it. My business lost valuable time dealing with service issues and trying to obtain support. Based on my experience, I would not recommend Vonage Business.
I left and went to Nextiva so far its been good i’ve had a couple of on boarding challenges, but they’ve always been there to help out.
They do work 24/7
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Text
Don’t do business with Vonage since texting service takes forever to activate. App freezes, extensions are not synchronized.
Do not recommend!
Phones don’t work consistently. Customer service does not respond to emails at all and does not respond to calls timely. Heavy lag on phones even though I confirmed before I set up the service that we had the right internet speed. Then they called and said they were sending a free booster which didn’t help and then they added it to my bill the next month. I requested the phone tone rings differently interoffice vs outside calls and they said “I’d just have to play with it”. Extensions don’t ring correctly interoffice. Has trouble calling to landlines most of the time they won’t connect. These are all issues I’ve talked with tech about more than once and have not been resolved. SCAM service. Stay away!
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Customer service is awful!!
There are no live agents your depending on a chat bot in your time of urgency as if your time is not important
Unreliable
We have been experiencing ongoing issues with the app that are significantly impacting daily operations. The app frequently logs users out, and attempts to sign back in often fail due to incorrect verification code errors, even when the correct code is entered.
Additionally, there are recurring call functionality problems. At times, we are unable to hear the other party during outgoing or incoming calls, despite the call appearing to connect or ring. This requires repeatedly closing and reopening the app throughout the day to restore functionality.
Voicemail is also inconsistent. Messages are often routed to email rather than appearing in the app’s voicemail inbox, and they do not reliably populate within the system.
Overall, the app has proven to be unreliable, and we hope the company considers transitioning to a more stable and dependable platform.
Additionally, there are recurring call functionality problems. At times, we are unable to hear the other party during outgoing or incoming calls, despite the call appearing to connect or ring. This requires repeatedly closing and reopening the app throughout the day to restore functionality.
Voicemail is also inconsistent. Messages are often routed to email rather than appearing in the app’s voicemail inbox, and they do not reliably populate within the system.
Overall, the app has proven to be unreliable, and we hope the company considers transitioning to a more stable and dependable platform.
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Office Manager
Horrible customer support, cannot get anyone on the phone. Unable to text pictures for over a year at one point. Multiple user cannot share info or contact names.
Inconsistent
When it works, it’s great. But I can’t dial out half the time and have to have the other person call me back. It’s been a regular problem that I haven’t been able to solve.
Inconsistent
Works sometimes
Welcome to the Hotel California
Vonage was attentive bringing our business on board but has been an awful experience trying to get out.
When we decided to move on to another provider, our business followed everything in our agreement to the letter in terms of cancelation notice, but Vonage created new hoops not in the agreement that have resulted in an additional month charge ($500+) that they refuse to refund. Our attempts to work with them on this been a very unpleasant death loop. (Referring us to different departments, taking no responsibility, ending up with people we’d already talked to, making up more hoops, etc.)
Be forewarned: the sales experience may be pleasant, but you will not be able to leave Vonage without great pain and difficulty.
On top of that, understand that Vonage provides no way to export your contacts or any other information you save within the app. (Like the roach motel, you can check info in, but you cannot check info out.)
Our experience has confirmed that we made the right decision to leave Vonage. As a warning to others, we recommend thinking long and hard before signing up, and taking extra time to consider other providers.
Again, it was never a great experience while we were in it, but not all that awful until we actually decided to leave — then it’s been really awful. I strongly suspect that the relatively high ratings here are from those who haven’t tried to get out yet.
When we decided to move on to another provider, our business followed everything in our agreement to the letter in terms of cancelation notice, but Vonage created new hoops not in the agreement that have resulted in an additional month charge ($500+) that they refuse to refund. Our attempts to work with them on this been a very unpleasant death loop. (Referring us to different departments, taking no responsibility, ending up with people we’d already talked to, making up more hoops, etc.)
Be forewarned: the sales experience may be pleasant, but you will not be able to leave Vonage without great pain and difficulty.
On top of that, understand that Vonage provides no way to export your contacts or any other information you save within the app. (Like the roach motel, you can check info in, but you cannot check info out.)
Our experience has confirmed that we made the right decision to leave Vonage. As a warning to others, we recommend thinking long and hard before signing up, and taking extra time to consider other providers.
Again, it was never a great experience while we were in it, but not all that awful until we actually decided to leave — then it’s been really awful. I strongly suspect that the relatively high ratings here are from those who haven’t tried to get out yet.
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Delayed calls
Calls ring on my phone 10-20 seconds after my computer
Still no Apple Watch support
Please make it so it rings on the watch
Impossible to get any support
Even the simplest things like getting more users and adding more numbers (so I can give them more business) is damn near impossible. Switching to RingCentral or someone else as soon as I’m able.
They will change coverage of your subscription and not informing their clients
For some reason now I can no longer text my clients using the vonage app.
Very disappointed
I constantly have dropped calls randomly in the middle of a conversation. If you are on the phone with someone and another call comes in, that will drop your current call as well. Additionally, the messaging system does not work at all.
