Junk
This app no longer works on iPhone 11 as of June 2026. iOS is up to date. Customer service is at a loss and keeps telling me they will escalate my ticket. Terrible functionality when it is working. Dropped calls when transferring. Blocked calls ring anyway. No spam filtering whatsoever. Caller I’d scrolls the screen waaay to slow to allow me to see who is calling before answering. My advice? Pick another service.
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Don’t believe the others
After using Vonage for our service company, I can confidently say we outgrew it fast — and not in a good way.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
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TERRIBLE/ never be reached and off on weekends
I strongly regret choosing Vonage Business.
The sales process was smooth, and everyone was very responsive when it came to getting me signed up. Unfortunately, that level of service disappeared the moment I became a customer.
My phone service and app experienced issues for approximately three weeks, severely impacting my business operations. During that time, it was nearly impossible to get meaningful support. Reaching someone was a challenge, and when I did, communication was often difficult. Weekend support was either unavailable they dont work weekends leaving me without assistance when I needed it most.
Despite having records of my numerous calls, chat attempts, and requests for help during the outage, Vonage continued billing me and ultimately held me to my contract when I attempted to cancel because of the service failures. Rather than acknowledging the disruption to my business, the cancellation process was unpleasant, and I was treated with little regard as a customer.
If you’re considering Vonage Business, understand that the experience after signing the contract may be very different from the experience before signing it. My business lost valuable time dealing with service issues and trying to obtain support. Based on my experience, I would not recommend Vonage Business.
I left and went to Nextiva so far its been good i’ve had a couple of on boarding challenges, but they’ve always been there to help out.
They do work 24/7
The sales process was smooth, and everyone was very responsive when it came to getting me signed up. Unfortunately, that level of service disappeared the moment I became a customer.
My phone service and app experienced issues for approximately three weeks, severely impacting my business operations. During that time, it was nearly impossible to get meaningful support. Reaching someone was a challenge, and when I did, communication was often difficult. Weekend support was either unavailable they dont work weekends leaving me without assistance when I needed it most.
Despite having records of my numerous calls, chat attempts, and requests for help during the outage, Vonage continued billing me and ultimately held me to my contract when I attempted to cancel because of the service failures. Rather than acknowledging the disruption to my business, the cancellation process was unpleasant, and I was treated with little regard as a customer.
If you’re considering Vonage Business, understand that the experience after signing the contract may be very different from the experience before signing it. My business lost valuable time dealing with service issues and trying to obtain support. Based on my experience, I would not recommend Vonage Business.
I left and went to Nextiva so far its been good i’ve had a couple of on boarding challenges, but they’ve always been there to help out.
They do work 24/7
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Text
Don’t do business with Vonage since texting service takes forever to activate. App freezes, extensions are not synchronized.
Do not recommend!
Phones don’t work consistently. Customer service does not respond to emails at all and does not respond to calls timely. Heavy lag on phones even though I confirmed before I set up the service that we had the right internet speed. Then they called and said they were sending a free booster which didn’t help and then they added it to my bill the next month. I requested the phone tone rings differently interoffice vs outside calls and they said “I’d just have to play with it”. Extensions don’t ring correctly interoffice. Has trouble calling to landlines most of the time they won’t connect. These are all issues I’ve talked with tech about more than once and have not been resolved. SCAM service. Stay away!
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