Horrible
App freezes all the time, when you are on a call and an incoming call comes in you can’t hear anything from that call going forward you must hang up and call that person back. Voicemails disappear all the time and can take hours to show up again in the tab.
Voicemail doesn't poll on my phone app
I've been using Vonage for about 10 years and this has been a chronic problem. It's pointless to have an app on my phone when the voicemails don't show up for dayo. I'm exploring other options for phone service.
Poor performance
Calls drop. I get the “all lines are busy” when it works fine calling from my actual cell.
Junk
This app no longer works on iPhone 11 as of June 2026. iOS is up to date. Customer service is at a loss and keeps telling me they will escalate my ticket. Terrible functionality when it is working. Dropped calls when transferring. Blocked calls ring anyway. No spam filtering whatsoever. Caller I’d scrolls the screen waaay to slow to allow me to see who is calling before answering. My advice? Pick another service.
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Don’t believe the others
After using Vonage for our service company, I can confidently say we outgrew it fast — and not in a good way.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
The pricing looks reasonable on the surface until you realize nearly every useful feature is a paid add-on. Want call recording? Add-on. Voicemail transcription? Add-on. A shared inbox so your team can collaborate on texts? Add-on. By the time you’ve built a functional phone system, you’re paying significantly more than the advertised rate.
The shared SMS inbox was the biggest pain point for us. As a small service business, we need multiple team members to see and respond to customer texts. Vonage either doesn’t offer this or buries it behind an expensive upgrade — completely impractical for a growing small business.
The platform also feels dated. Setup isn’t intuitive, the admin portal is clunky, and customer support was difficult to reach when we had issues.
We switched to a competitor and the difference was immediate — cleaner interface, all the features included in the base plan, and no surprise fees. Vonage may work for large enterprises with IT teams and big budgets, but for small businesses that need a simple, modern phone system, look elsewhere.
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