Manage your device insurance and get support for your covered mobile phone or gadget. File claims, access troubleshooting guides, and receive industry-leading assistance.
What We Love
- 🚀 Fast claim processing and next-day delivery
- 👍 Easy app navigation and setup
- ✅ Comprehensive coverage for multiple gadgets
- 💳 Convenient monthly payment through Barclays
- 🎯 Quick repair scheduling and technician visits
- ⭐ Excellent customer service (when responsive)
Room to Improve
- 😞 Extremely poor customer service responsiveness
- ❌ High excess fees (£49-£150)
- 🚫 Frequent claim rejections on technical grounds
- ⏱️ Excessive delays in claim processing (weeks to months)
- 🔧 Replacement phones often refurbished or faulty
- 📋 Unreasonable documentation requirements
- 💰 Overpriced premiums relative to coverage
- 🚫 Non-genuine replacement parts used
- 🔄 Constantly changing terms and conditions
- 📞 Difficult to reach support by phone
- ⚠️ Misleading policy coverage descriptions
- 🎨 Poor user experience and clunky interface
