App can’t sign-in
If you use token based MFA with your Apple ID, the app can’t sign-in using your Apple ID. Asks to “Continue” after entering password but can’t be clicked.
Buyer beware
The hardware is mostly acceptable albeit mediocre quality but this software is total amateur hour. Loses connectivity constantly. Integration is a joke and requires reboots if it even connects. Worked with Google home for 3 months and never again since. Connects and shows in Google home but connection can’t ever control the fans. Fans lose connection with remotes and app regularly. Find a different solution !
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Connectivity issues
Does not connect with some fans in the house. Connects fine with others. Finicky app, needs work.
basic functions only
I was able to add my fans to the network, but Update Firmware to remotes does NOT work. If I knew support for the app was this poor I would not have purchased theses fans!
Waste of time
Update: Even with the recent app update, I still have trouble using Alexa to operate the fan. It works for a while and then quits. Original Review: No app update for three years speaks volumes. I purchased my fan two years ago. Alexa integration mostly worked for about a year. For the last year I mostly operate the fan using the phone app. When I’m feeling industrious, I try to fix the Alexa connective issues. I waste time troubleshooting via the Alexa app, then the WAC app and come up empty handed, walk away, only to repeat the process later.
I won’t try again until or unless they update their app.
They need to drop SMART from the name of their fans. :/
I won’t try again until or unless they update their app.
They need to drop SMART from the name of their fans. :/
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Bad app, decent fan
The fan is good. The app’s ability to control it awful. The fan would be better if it weren’t trying - and failing - to be “smart”
Terrible smart fans
This is the dumbest smart product i have ever dealt with.
Avoid fans using this horrible app
The app is complete garbage, as in it feels like it was designed by an uneducated middle school child.
It constantly signs you out, rarely reconnects, and on a good day, might turn your fan on or off - definitely not both.
It’s a trash app which serves little to no purpose, so do not waste your time nor money expecting it to work. 🙃
It constantly signs you out, rarely reconnects, and on a good day, might turn your fan on or off - definitely not both.
It’s a trash app which serves little to no purpose, so do not waste your time nor money expecting it to work. 🙃
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Used to work
It is so frustrating to have issues with these smart fans. I currently have 6. When a fan has a problem, it requires removing it from the ceiling and often getting a new transmitter or receiver. I have had to change out a receiver three different times in the two years I’ve had these fans. Currently like somebody else’s review I have had the issue of two fans disconnecting from the Wi-Fi disappearing from the app and forcing me to add them back continuously while they continue to beep and even though I add them back, they disappear again. I hate these fans now!!!
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Waste of time
No app update for three years speaks volumes. I purchased my fan two years ago. Alexa integration mostly worked for about a year. For the last year I mostly operate the fan from my phone. When I’m feeling industrious, I try to fix the connective issues. I waste time troubleshooting via the Alexa app and then the WAC app, come up empty handed, walk away, only to repeat the process later.
I won’t try again until or unless they update their app.
They need to drop SMART from the name of their fans. :/
I won’t try again until or unless they update their app.
They need to drop SMART from the name of their fans. :/
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Clunky Most Features Not Working
It doesn’t appear the developer is maintaining this app. I ended up buying these fans because of the claimed ecobee integration. The app no longer generates the password needed to link the fans with ecobee.
Additionally, the only way to remove a fan from the app is to disassemble the fan, perform a hard reset and reassemble. Very tedious and unnecessary.
Additionally, the only way to remove a fan from the app is to disassemble the fan, perform a hard reset and reassemble. Very tedious and unnecessary.
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Very Disappointing
I have added the device over and over again. The fan is running, and on its own beeps, then shuts off. The app screen goes grey and asks if you’d like to add a device…again. The app does not detect the device that has already been paired. I finally gave up, and I’m relegated to the old school remote. I’ve never had a home device app that simply erases the paired device at random…over and over again. I would suggest don’t even try it. It’s a frustrating waste of time.
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Modern Forms FIX THIS APP!
To Modern Forms – you are still selling fans mostly controlled by this app, rather than a wall switch, so why don’t you update the app? I have the same issues as all recent reviewers. App either logs me out every time I close it, or won’t connect at all to any of my 3 fans. Thus requiring either many restarts, or logging out and back in. All of which often STILL does not force a connection. It’s so frustrating. No wonder you’ve hidden Facebook and other social reviews. Please, please fix it. I love my 3 fans, they are beautiful. Much nicer than other fans on the market. And I love that they are WiFi, if only this would work!
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Nice fan, junk app
The fan works great and is quiet. Instructions are pretty weak, and it says you need to pair phone and update firmware. Tried for about an hour to pair remote and, but it won’t pair. The remote works fine but the app, not at all.
Worst app ever
Enough said
Never connects to network
App just continuously asks for network password and never connects. Also, you can’t use the app without creating an account.
Firmware finally fixed!
I own two of WAC’s smart fans. I specifically purchased these for their smart capabilities as I read they work well with Home Assistant. After installing them, I encountered an issue where the fan connects and everything works fine for about a week, and then stops responding and appears offline. The fan is still connected to my WiFi (I can see it on my router) but it won’t respond to pings or commands to operate the fan. I have to shut off the power to the fan for a few seconds and turn it back on to force it to reboot, and then the fan will come back online and will work perfectly fine for about another week. Both of my fans did this same thing at random times, so I know it’s a firmware issue and not something with my network. Working with support was tedious. It took 8 months and 73 emails but finally the issue has been resolved by way of them releasing a firmware update. The fans have now been stable and I am pleased with them again. I wish they would support Apple Home Kit (they do support local control if you use the third party integration in Home Assistant) but there are also a few missing API commands like activating the “breeze” mode. So overall I am happy again with my purchase but do fear that if something breaks again, it will take forever to get it fixed.
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Confusing
Why are there two seemingly identical apps, wac and modern fans?
Second, google integration is promised but while my fan shows up in google home, none of the controls work and says fan unavailable.
Please address!
Second, google integration is promised but while my fan shows up in google home, none of the controls work and says fan unavailable.
Please address!
App ok, but not all features working as expected
I was able to add and control 2 new fans. Had difficulty updating the firmware for one but after several tries it upgraded succesfully. Hovewer I have not been able to upgrade the controls or the wall outlet, not sure if these devices need to be upgraded as well. Controls show up in the account but then the upgrade screen is empty, scanning for the devices does not return any. Most important, the app does not seem to sync the actual status of the fan. Turning the fan on/off from the control or wall outlet does not change the status shown in the app. Switching from one fan to the other in the app does not show the actual or the last select state either. Unable to monitor the status as is.
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Nice fan, wireless features don’t work
Just connect to the fans Wi-Fi network and come back to the app so I connected to the fans Wi-Fi network. It went back to the app and sat there for 20 minutes and nothing happened.
