Deposit Check function does not work
If not for this issue, I would give the app a 5⭐️ rating because it’s really well done. However, since this issue has not been resolved in at least 3 months, I wonder if the only way to get it fixed is by being a Karen. Fine. I’ll be Karen. Here’s the message I just submitted via the app:
“It is impossible to complete a check deposit through the app. After several attempts at scanning the front side first, I realized I might have more success starting with the back because the app does not scale down to screen size after initiating screen capture. I can’t scroll to the left to see all options. It might have worked had I not gotten (half) an error message. See 2 attachments. This was the size and orientation of the screen and I was unable to shrink it or scroll left once I was out of the welcome page.
This is very frustrating because it was a known issue PRIOR to the walk back in April. I’m using an iPhone. Maybe it’s an incompatibility issue. Whatever it is, it’s aggravating.”
“It is impossible to complete a check deposit through the app. After several attempts at scanning the front side first, I realized I might have more success starting with the back because the app does not scale down to screen size after initiating screen capture. I can’t scroll to the left to see all options. It might have worked had I not gotten (half) an error message. See 2 attachments. This was the size and orientation of the screen and I was unable to shrink it or scroll left once I was out of the welcome page.
This is very frustrating because it was a known issue PRIOR to the walk back in April. I’m using an iPhone. Maybe it’s an incompatibility issue. Whatever it is, it’s aggravating.”
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This app is buggy!
The app should work more smoothly than it does! Yes, it has collected donations, but it has been impossible for me to deposit the checks that I have. Today, I have had to delete and then reinstall the app every time I have looked at it! I am still committed to the cause. But I am very disappointed in this app! I am using an iPhone 12 Pro Max with the latest iOS.
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really not worth the trouble
This app is painful to use
- half the time when I open it, it’s completely unresponsive
- when it does come up operational, half the time it locks up in one mode or the other
- the one time I managed to get to the screen to deposit a check, it let me take a pix of one side, then locked up in “zoom” mode making it impossible to take a pix of the other side
- half the time when I open it, it’s completely unresponsive
- when it does come up operational, half the time it locks up in one mode or the other
- the one time I managed to get to the screen to deposit a check, it let me take a pix of one side, then locked up in “zoom” mode making it impossible to take a pix of the other side
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I cannot Deposit Checks
Since January 25, I have been attempting to deposit three checks for Walk MS. So far, I’ve $250 to deposit.
The app is not allowing someone with an iPhone to deposit checks. I’ve talked to the NMSS at least twice and emailed several times. Since the beginning, they are aware of the problem and trying to correct. It is so frustrating. I like to deposit checks myself because then I know my account is getting credit.
I was told to try removing the app and reinstalling it. I did and still does not work. I was then told a new app would be created in 2024. This is totally inexcusable!!!
The app is not allowing someone with an iPhone to deposit checks. I’ve talked to the NMSS at least twice and emailed several times. Since the beginning, they are aware of the problem and trying to correct. It is so frustrating. I like to deposit checks myself because then I know my account is getting credit.
I was told to try removing the app and reinstalling it. I did and still does not work. I was then told a new app would be created in 2024. This is totally inexcusable!!!
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Difficult to post progress
needs serious work
This app regularly freezes up, and the only way to get it reset is to uninstall and reinstall it
Mobil App not responding
Email Icon not working. Home page does not open all the time.
Not happy with this new setup or app
Having a hard time with figuring out the app. I want to send an email with a link to my page and can’t seem to find a way to do it. Very frustrating.
Fixes needed
Half the time I can’t log in due to incorrect credentials (they’re not) or no events (there are). Then once I’m in, often I’ve raised $0 (I’ve raised over $500) and again no events listed. Really frustrating.
Registration process/website
Everyone I have recruited on my team, has complained to me about registering for the Walk; in fact, at least one of my members simply won’t mess with it. The thing most complained about, especially with people who’ve been participating in the Walk for several years - their email or password is not recognized. My husband receives emails from you throughout the year, yet when he tried to register, using the same email address, it’s not recognized?!
This also happens to me, on the website. I’ve established my page, with my team, yet often when I sign in, it also says it’s not recognized.
Another issue with the website- my team information is usually inaccurate.
I would understand if this technology was all new to Walk MS, but the app and online registration has been available for many years. Honestly, every year, when the time for Walk MS starts coming up, I dread having to deal with the frustration, and find myself procrastinating contacting and putting my team together.
I hope that this whole process can someday be simplified and user-friendly.
Thanks for listening,
Melinda ❤️
This also happens to me, on the website. I’ve established my page, with my team, yet often when I sign in, it also says it’s not recognized.
Another issue with the website- my team information is usually inaccurate.
I would understand if this technology was all new to Walk MS, but the app and online registration has been available for many years. Honestly, every year, when the time for Walk MS starts coming up, I dread having to deal with the frustration, and find myself procrastinating contacting and putting my team together.
I hope that this whole process can someday be simplified and user-friendly.
Thanks for listening,
Melinda ❤️
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GPS doesn’t work
And to put pictures it’s so slow
So glad I can deposit a check via app!
Not sure if I didn’t notice this function prior to this year or if it’s really a new enhancement. Sure is handy!!
VERY HELP;FUL
Anyone participating in a WalkMS event should REALLY get and use this app. Makes the logistics so much easier.
WELL DONE!
WELL DONE!
I can’t even send an email
App is really terrible-especially when we are asking people to donate money-this should work better! I can’t even send an email asking for donations through the app (or log in, or create a correct social media post). Please fix all the glitches-too many to name.
Great and has Check Capture!!!
Love the app! Check capture has made my life so much easier!
MS Walk App
I’ve already expressed my frustration with this app to Janine Sharma (w/the MS Society, who has been very helpful, BTW). It’s been this way for years- slow and semi annoying (okay, pretty annoying at times). Whenever I want to thank my donors, for example, the app has a glitch and has an incorrect email address listed. Also, I’ve had two donors who didn’t donate through the app on FB, and even though there is an option to list their names, only one of the names actually took. I really appreciate all of the efforts of the MS Society, and I realize that it’s not the easiest task to design and coordinate such an app, but I just had to voice some of my frustration. Thank you much for reading my review. Please do not take it personally.
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Want to see ALL donations
I cannot see all my donations. I do really like the deposit check feature. Once I deposit, will I still need to mail in the physical checks some place?
Clumsy app
As with the website this National MS society app lacks functionality and ease of use. For example, there’s no direct way to identify and thank donors.
MS Walk app is very Handy.
The MS walk app on your phone helps you keep upto date with donations and able to send emails or messages to donors at your fingertips.
The app doesn’t do much
You’re better off looking onto the website. There is so much that cannot be done here and it’s a shame. Lots of lost opportunities.
