Deposit Check function does not work
If not for this issue, I would give the app a 5⭐️ rating because it’s really well done. However, since this issue has not been resolved in at least 3 months, I wonder if the only way to get it fixed is by being a Karen. Fine. I’ll be Karen. Here’s the message I just submitted via the app:
“It is impossible to complete a check deposit through the app. After several attempts at scanning the front side first, I realized I might have more success starting with the back because the app does not scale down to screen size after initiating screen capture. I can’t scroll to the left to see all options. It might have worked had I not gotten (half) an error message. See 2 attachments. This was the size and orientation of the screen and I was unable to shrink it or scroll left once I was out of the welcome page.
This is very frustrating because it was a known issue PRIOR to the walk back in April. I’m using an iPhone. Maybe it’s an incompatibility issue. Whatever it is, it’s aggravating.”
“It is impossible to complete a check deposit through the app. After several attempts at scanning the front side first, I realized I might have more success starting with the back because the app does not scale down to screen size after initiating screen capture. I can’t scroll to the left to see all options. It might have worked had I not gotten (half) an error message. See 2 attachments. This was the size and orientation of the screen and I was unable to shrink it or scroll left once I was out of the welcome page.
This is very frustrating because it was a known issue PRIOR to the walk back in April. I’m using an iPhone. Maybe it’s an incompatibility issue. Whatever it is, it’s aggravating.”
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This app is buggy!
The app should work more smoothly than it does! Yes, it has collected donations, but it has been impossible for me to deposit the checks that I have. Today, I have had to delete and then reinstall the app every time I have looked at it! I am still committed to the cause. But I am very disappointed in this app! I am using an iPhone 12 Pro Max with the latest iOS.
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really not worth the trouble
This app is painful to use
- half the time when I open it, it’s completely unresponsive
- when it does come up operational, half the time it locks up in one mode or the other
- the one time I managed to get to the screen to deposit a check, it let me take a pix of one side, then locked up in “zoom” mode making it impossible to take a pix of the other side
- half the time when I open it, it’s completely unresponsive
- when it does come up operational, half the time it locks up in one mode or the other
- the one time I managed to get to the screen to deposit a check, it let me take a pix of one side, then locked up in “zoom” mode making it impossible to take a pix of the other side
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I cannot Deposit Checks
Since January 25, I have been attempting to deposit three checks for Walk MS. So far, I’ve $250 to deposit.
The app is not allowing someone with an iPhone to deposit checks. I’ve talked to the NMSS at least twice and emailed several times. Since the beginning, they are aware of the problem and trying to correct. It is so frustrating. I like to deposit checks myself because then I know my account is getting credit.
I was told to try removing the app and reinstalling it. I did and still does not work. I was then told a new app would be created in 2024. This is totally inexcusable!!!
The app is not allowing someone with an iPhone to deposit checks. I’ve talked to the NMSS at least twice and emailed several times. Since the beginning, they are aware of the problem and trying to correct. It is so frustrating. I like to deposit checks myself because then I know my account is getting credit.
I was told to try removing the app and reinstalling it. I did and still does not work. I was then told a new app would be created in 2024. This is totally inexcusable!!!
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Difficult to post progress
