Slow
I have a hard time changing the store. Too many steps to navigate
Best grocery delivery
Items are affordable and there are promos every time. The delivery fee is very reasonable as well as it is only 99 Php flat rate.
Suggestion to have the vegetables and fruits be purchased in increments of 0.1 or 0.05 kg instead of 0.25kg. It is a little inconvenient to have too much of some vegetables such as chilies or kangkong.
Suggestion to have the vegetables and fruits be purchased in increments of 0.1 or 0.05 kg instead of 0.25kg. It is a little inconvenient to have too much of some vegetables such as chilies or kangkong.
Show more
Efficient App
The app was user-friendly, efficient, and easy to use. Pickers are very accommodating and they really call the customers in case items are not available.
Accurate - Reliable - Convenient
Third time user here, just so I can make sure that my review is not based on a single experience. I can confidently say that the staff are very accurate in providing what was listed and they will contact you if changes are needed to be done. Truly reliable staff and delivery drivers. They will make sure to send out your groceries asap. This is convenient due to the fact that you no longer have to leave home. I have even done some grocery shopping while on the way home. Kudos to this app, services, and especially to the WalterMart Carmona Team.
Show more
Not worth it (first time experience) 👎🏼
Decided to try online grocery shopping since it's nearing holidays & it's been recommended by some people. Tried for their Waltermart Bacoor branch. I do get that there are some items that might not be available, but I was disappointed since some of those were just snacks. I just let it pass na lang 😅
Ang pinakamalala lang talaga is I ordered Pancit Bihon, then may kagat 'yung packaging nung Bihon. 😅 Nakakaworry for health & safety reasons. Somewhat inconsiderate to put ice cream agad sa brown paper bag lang knowing na baka matagalan pa ang rider sa pag-pick up. Wala po bang specific bag for that? 😅
Lesson learned, never again. First time and traumatized.
Ang pinakamalala lang talaga is I ordered Pancit Bihon, then may kagat 'yung packaging nung Bihon. 😅 Nakakaworry for health & safety reasons. Somewhat inconsiderate to put ice cream agad sa brown paper bag lang knowing na baka matagalan pa ang rider sa pag-pick up. Wala po bang specific bag for that? 😅
Lesson learned, never again. First time and traumatized.
Show more
Outdated items and Invalid promo codes
Please waltermart if you have promos and vouchers or codes, make sure its working properly. Its kinda frustrating. I wasted my time checking items that i want to order and upon check out promo codes are invalid!!!
And please update your items from time to time if there is no stock remove it on the application. And please make sure it will be delivered from the time that we choose like for example i choose 7-11am tapos dadating ng 6pm ano to? Pinapili nyo pa kami ng time pero ung gusto nyomg time ang masusunod?!
And please update your items from time to time if there is no stock remove it on the application. And please make sure it will be delivered from the time that we choose like for example i choose 7-11am tapos dadating ng 6pm ano to? Pinapili nyo pa kami ng time pero ung gusto nyomg time ang masusunod?!
Show more
Suggestion
It would be easier if buyer could enlarge product for a bigger view of item being considered for purchase.
First time shopper
First time ordering online and I would say the packaging was great and the shopper even if I indicated No Substitution went out of her way to call and inform a substitute and what is not available. Only thing is the designated time of delivery is not met. But overall will do my grocery shopping again using this app. Over the years seeing past reviews with my experience Waltermart’s service have improved so I think they need to be commended for good service and polite staff.
Show more
Payment Processing Issues
I have used their web version using my laptop to order my groceries fortnightly. I never had issues until today when I decided to use the app in my phone as I was watching the MLB Championships. I was able to place my orders and put detailed notes on some of them. I paid and received a bank notification that I have a pre-authorized charge already but the app froze without giving an order number.
I emailed their support team to raise concern only to be advised that it is a glitch on their end without clarity as to what happened to my order. They only asked for my details and I had to ask what will happen to my orders/preferences.
Such a disappointing experience. Once I am done with this order, I am deleting this app and stick to doing my orders online. Such a waste of time and effort.
I emailed their support team to raise concern only to be advised that it is a glitch on their end without clarity as to what happened to my order. They only asked for my details and I had to ask what will happen to my orders/preferences.
Such a disappointing experience. Once I am done with this order, I am deleting this app and stick to doing my orders online. Such a waste of time and effort.
Show more
Good but needs improvement
Its good and easy to navigate but I hope they can imprve in ensuring real time availability of items. I've experienced that there were quite a number of items that need to be replaced. Also, I hope they can store address so I don't need to repeat those basic information.
Payment problem
I always encountering problem in paying online..
specially yesterday the amount was deducted abut the transaction is failed. So i need to book again and just pay on delivery because im afraid that i will encounter problem again and my money will be stuck again.
specially yesterday the amount was deducted abut the transaction is failed. So i need to book again and just pay on delivery because im afraid that i will encounter problem again and my money will be stuck again.
Not contacting
Most times they do not contact you, they will replace your item with things you are allergic to, they will not even bother to contact you even if the price gets below minimum requirement for free delivery and will charge you delivery fee.
Items not updated
Please always update the items in stock in stores!
Pay online not accessible
I am having a hard time paying online through my crefit card. The submit button doesn’t light up. Several attempts were made but failed. It used to be very easy. I don’t know what’s going on with your system. Please help me.
Hassle free grocery shopping
Been using this waltermart delivery since pandemic started. Super helpful that I don’t need to go to the store physically. You just have to wait for your grocery in your door step. Until now that the pandemic is almost over, I’m still using this app. Thank you so much waltermart for this hassle free shopping.
Show more
It’s so convenient
As a working mom this app is so convenient for me because my schedule is so tight and I cannot find time to rush to the grocery store. The staffs are friendly. The delivery fee is also affordable. I just hope there’ll be more promos
payment page
The payment page is a joke. It is too small and it is difficult to enlarge because it goes to processing when touching. Fix it!
User-friendly. Handy for emergencies!
Easy to use app. They use a third-party tool for payment. Page looks sketchy because of the layout but legit naman. You'll also receive an e-receipt via email.
As for delivery, you can choose the time and day. Add subs/alternative products.
As for delivery, you can choose the time and day. Add subs/alternative products.
SUPERB APP
so easy to use.
i love that you can still remove items from list whilst on the check out page. no need to go back to cart.
interface is so user friendly.
it makes grocery shopping online less troublesome.
keep it up!
i love that you can still remove items from list whilst on the check out page. no need to go back to cart.
interface is so user friendly.
it makes grocery shopping online less troublesome.
keep it up!
Poor Customer Service, No Coordination
Placed an order today at around 8AM at Waltermart Dasmarinas Cavite Branch and committed to deliver within 2PM-5PM. However, I patiently waited until 6.30PM and then I called the store, to my dismay delivery will be late and its very frustrating as they did not bother to call me, or the customers for that matter, that it will be late and the reason for such. Very poor service, they should have at least tried to coordinate and inform me so I can fully understand the problem for such delay.
Show more
