Buenos Aires
Response from developer
Thank you! We’re glad your first payment went so smoothly. And yes, please keep telling people in Argentina about us - word of mouth means a lot!
I used to swear by it
Response from developer
Hi, we’re sorry the rejected deposit caused stress while you were traveling. As we explained by email, this issue affected a small percentage of accounts and could only be identified when a transfer failed. We moved your account to Bridge and helped you set up alternative deposit methods. We’re glad WanderWallet has continued to be useful to you and that you’ve continued using it regularly since then. Your point about earlier communication is fair, and we’re working to improve it.
So freaking good
Cannot deposit money into the account
Update: While WanderWallet did indeed finally come to a conclusion on what the issue was (my bank deposit reference did not match the account name due to an overarching name over several accounts)they only did so after multiple weeks and multiple attempts to reconcile the error. Their customer support was helpful, but the stated two clear times they gave instructions were anything but clear, as they had me remove my attached account and reverify because of Wanderwallets’ stated known problems with Noah. The company’s characterization in their response to my complaint , ie, that they knew what they were doing is completely erroneous.
It took WanderWallet several weeks (ticket opened July 29, first clear statement of issue to resolve was August 20th) to discover what the issue was. Kudos on them. Now my complaint is in their attempt to save face by putting the onus of the problem on me instead of saying “hey, we had a problem, we figured it out.” The attempt to shield themselves from responsibility of the initial problem and subsequent review I left is uncouth.
Companies face challenges, adapt to them, find solutions, and overcome.
Customers have the review process to move companies to action, and reviews can be changed/updated as problems are worked through.
This could have been a simple review to fix. The company’s response chose to exacerbate the problem by poor outward communication.
Response from developer
Thank you for the update, and fair enough: the path to identifying the issue took longer than it should have, and our communication around it should have been clearer. At the same time, the underlying deposit issue was real: the bank deposit reference/name did not match the account name we needed in order to safely match and credit the payment. During the move from Noah to Bridge, some cases like this were harder to diagnose than they should have been, and we understand why the reverification flow made the experience more frustrating. Our support team also followed up after the issue was identified in case you still needed help. We appreciate you recognizing that support was helpful, and we agree this should have been explained faster and more clearly. The payment still could not be credited without the required matching details, but the handling of the case could have been better.
UK citizen using in Bolivia
I’m also a UK citizen and have been able to use the app with no problems. It is easy to transfer USDC from Coinbase to WanderWallet.
I’ve found UK cards are regularly accepted in Bolivia and have not had any issues getting cash at ATMs. However in the odd scenario when UK cards fail, using WanderWallets QR scanner has saved us!
Thanks to the dev team! :)
