Bad site. Bad service. Liars
I wish if I can give less than one star. I purchased an an item 6 months ago, and the status of this shipment kept saying processing. I contacted the customer service so many time and they said it’s been under process. Just wait. Finally, I decided I just want to cancel the order. It’s been a while and I’m not interested anymore. They always answer me after 10 days or a week and they said sorry we cannot cancel the order but I can give you five dollars gift card(I was like seriously I spent $30 for the item and I’m getting five dollar gift card). So anyway guys don’t trust this website don’t buy anything everything is fake and they don’t ship the item. They just charge you money and they make you forget about it. I talked to my bank and I blocked everything and I told them to bed this website I’m not dealing with them anymore. I don’t deserve anyone to buy for them.
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SCAM
0 STARS!!! DO NOT order from this place. This is a scam. I ordered in January 2023 and 6 months later I still have no product and no refund. I have been communicating with “customer service” and they keep saying there is a high volume. They emailed me in June 2023 and stated that it is too late to provide me a refund and when I replied stating that I was going to report them they asked me how I would like my redund(credited to my account or to my original form of payment). I replied stating that I wanted it back on my card and they responded a week later stating once again that there is a high volume and they don’t know when my issue will be resolved. I contacted one of the vendors directly and they stated that they can not provide me with a refund because Wanelo has not paid them for their products/orders for the past year then told me that if I wanted the product they can ship it out if I send them more money directly through PayPal. SCAM SCAM SCAM!!!
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Response from developer
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!
NOT WORTH IT!!!
Shipping is $10 and shipping price goes up and down every time you turn around. The sellers will take your money and never send the product. I have so many orders I paid for last year and I’m still waiting on the items. I’ve contacted sanely the respond when they want to like they can’t see the orders that people just haven’t sent. It’s a waste of time but if you have time to waste go for it. Some sellers are selling one thing and after you buy it they send you something totally wrong and the size or color will be wrong too. The ones that sells goods like candies and things the candy is old and sticky. Half the stuff on here you can just get on DHGATE. LIKE ITS JUST ALL AROUND WRONG AND THEY STILLHAVEN’T FIXED ANY ISSUES THEY HAVE. LIKE WE IN MAY AND I LITERALLY HAVE ORDERS FROM LAST YEAR I GUESS I WILL NEVER RECEIVE. OH AND BTW THERES NO WAY TO CONTACT THE SELLERS. YOU LITERALLY HAVE TO FIND THEM ON IG, SHOPIFY, FACEBOOK OR JUST GOOGLE THE NAME YOU ARE SEARCHING UNDER. HECK WITH ALL OF THAT I JUST WENT BACK TO SHEIN. LESS PROBLEMS!
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Response from developer
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!
Customer service is atrocious and review credits are no more
I have concluded that the creators of this app don’t care about making in functional. The quality continues to degrade and despite reporting problems to support, nothing changes.
Through the holidays of 2022 I used Wanelo to order many gifts and items for myself. Close to half of what I ordered never arrived. In some cases the order was cancelled by the seller, but most of the time the order was left in “processing” limbo and I would have to contact customer support to request a refund.
Even then, it took weeks to months of messaging them to actually get a refund. I am still trying to be refunded for orders in which I was sent a completely different item than what I ordered, and they are only willing to give me Wanelo credit and not my actual money back.
Beyond these issues, I have also contacted customers service about numerous issues, including being charged more than I agreed to pay when ordering, credits disappearing from my account for no reason, and review credits failing to show up. None of these issues were solved and after following up and speaking to supervisors with no progress, I can only conclude that they don’t care to fix the app or make it function.
At this point I don’t get review credits at all anymore and all positives of this app are gone.
It’s March 2023 and I am still trying to get refunded for orders made last year.
Through the holidays of 2022 I used Wanelo to order many gifts and items for myself. Close to half of what I ordered never arrived. In some cases the order was cancelled by the seller, but most of the time the order was left in “processing” limbo and I would have to contact customer support to request a refund.
Even then, it took weeks to months of messaging them to actually get a refund. I am still trying to be refunded for orders in which I was sent a completely different item than what I ordered, and they are only willing to give me Wanelo credit and not my actual money back.
Beyond these issues, I have also contacted customers service about numerous issues, including being charged more than I agreed to pay when ordering, credits disappearing from my account for no reason, and review credits failing to show up. None of these issues were solved and after following up and speaking to supervisors with no progress, I can only conclude that they don’t care to fix the app or make it function.
At this point I don’t get review credits at all anymore and all positives of this app are gone.
It’s March 2023 and I am still trying to get refunded for orders made last year.
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Response from developer
Hey there! I am so sorry to hear about your experience. I would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review", that way I can prioritize this matter and help get it resolved right away. Thank you so much!
You never receive your items
Please do not order anything from this website!!! You’ll be waiting for over 3 months to receive your items and you’ll feel like you are being scammed. The customer service is a joke . They don’t respond to your emails after you sent numerous emails just looking for answers. The telephone number for the website is a joke because nobody ever answers the phone while you been holding the phone over an hour. They never contact the sellers to find out what’s going on with your stuff so they can update you on what’s the problem. Then you get disappointed every time when you check the tracking on the website and you see that it’s been over 2 months and it says this seller has not shipped your items yet .Timeless classic is a horrible seller on this site. I would never order anything from them again.
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Response from developer
Thank you for your feedback! We recently rolled out a filter for free shipping and currently working on we can improve our shipping times. Stay tuned!
