Wenn es 0 Sterne geben würde, dann würde ich -1 Stern vergeben
Schlechteste App auf Erden
Super schlechte Apps
Man findet Nix
Kein Paypal
Geht nur Kreditkarte, finde ich in 2026 nicht gut
Wallet refund and customer support
I had a cancelled padel booking and €11 were credited to my Wansport Wallet instead of being refunded to my original payment method.
I have contacted Wansport multiple times, provided the transaction ID and contacted the club as well. Despite this, I have received no response or solution.
I find it unacceptable that money from a cancelled booking can remain locked in the Wansport Wallet, while there appears to be no straightforward way to withdraw the balance to the original payment method.
The €11 are not the main issue — the lack of customer support and transparency is. If Wansport expects customers to use its payment system, customers should also be able to receive refunds properly and get a response when something goes wrong.
Very disappointing customer experience.
I have contacted Wansport multiple times, provided the transaction ID and contacted the club as well. Despite this, I have received no response or solution.
I find it unacceptable that money from a cancelled booking can remain locked in the Wansport Wallet, while there appears to be no straightforward way to withdraw the balance to the original payment method.
The €11 are not the main issue — the lack of customer support and transparency is. If Wansport expects customers to use its payment system, customers should also be able to receive refunds properly and get a response when something goes wrong.
Very disappointing customer experience.
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Absolut unübersichtlich
Diese App ist so überfüllt mit Funktionen und kompliziert verschachtelt, dass man schlicht nichts auf Anhieb findet.
Truly hopeless
Without doubt this app has the worst UX I’ve ever experienced. Booking a tennis court at a local venue becomes a nightmare - a sign-up process to test the patience of a saint, multiple data fields pre-populated to yes, potentially serious data privacy issues….The list goes on. As an Italian app it requires a personal Italian tax code which non-Italians will not have and therefore will be prevented from using the app. As the tennis centre in the resort I wanted to use can no longer take phone bookings (due to signing up to use this app) the choices are to enter into this minefield of an app or to go and visit the venue and take pot luck…
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Response from developer
Hi, thank you for sharing your thoughts. We’re sorry to hear about your experience. The Wansport app offers a highly customizable booking experience, reflecting the specific configurations set by individual sports clubs. For instance, the request for an Italian tax code is due to the requirements of the specific club you were trying to book with; other clubs do not require this information to use the app or to book courts. We appreciate your feedback and are continually working to improve the user experience. Please feel free to reach out with any other concerns or suggestions.
