Waterstones User Reviews

Waterstones
Waterstones
Waterstones Booksellers Ltd

Customer Experience

Positive experience63.4% of reviews
Neutral13.4% of reviews
Negative experience23.2% of reviews

~ Based on 112 written reviews from the US App Store.

Is Waterstones Safe?

Waterstones appears safe based on user ratings. AppsHunter Safety Score for Waterstones is 88/100.

This assessment is based on 60 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.3% of ratings point to a safe experience
3.3% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 60 App Store ratings for Waterstones.

Is Waterstones Legit?

Waterstones appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Waterstones is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I like book

Book good :)

Good app, but …

This could be a 5⭐️ app - easily - if it scaled properly for an iPad, instead it’s just a lazy zoomed in iPhone app.

App freezes

I love books and when I downloaded the Waterstones app and I was so good for only a few months. It now freezes and I can open the plus balance to redeem my free £10.

Fantastic app

Very good app. Easy to use and ordering from it is very simple

Save to icloud

Can you update the app to save wishlist to icloud, so that it can be transferred to a new phone.

The app is broken

The app has been acting weirdly for the last few days. Books are not showing up on any pages, tabs are not where they're meant to be, and in some cases the wrong books are being promoted (for example, a previous book of the month is being advertised on a tab, not the current one).

I have updated the app but nothing has changed.

Please fix this problem immediately. Will not be using the app until then.
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Love

Love the Waterstones app super easy to find the books I’m looking for and all the preorder stuff coming out as well as limited edition books

Can’t even log into my account

I have put the right password and the right email,but it keeps saying invalid login. I have reseted my password twice. I want to log into my account I can easily do. It on the website but not on the app

Brilliant

It’s so easy to use and deliveries are always within the time frame given

App order review

I found the site easy to navigate and made my order quite quickly but then encountered a small problem when paying. I wanted to use a LOVE2SHOP voucher as part payment but despite the voucher stating that it was accepted by Waterstones, there was no way to apply it. National Book Tokens and Waterstones own can be used easily enough but it looks like I’ll have to take the LOVE2SHOP voucher elsewhere.
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Tried to use collect from local shop

Love being able to check out all the latest books . Usually collect from my local in Southwold (the best bookshop I’ve ever been in ,love it ) but couldn’t see the option to collect .

My favourite gooning app

I always have loved Waterstones

Needs updating

I wanted to order 2 ecard vouchers.
The first one went through fine, but trying to add a second was a nightmare. I must have tried 6 times trying to add a second one using the same details but when I tried adding it to the basket, the wheel just kept spinning.
I ended up cancelling the second one, waiting 24 hours and then eventually completing the order.
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Designer for Phone, not iPad

See title

So user friendly

Really easy to use and quick, love this app, makes it almost too tempting to buy lots of books!

Great

Waterstones are great

Easy App

Quick and easy to use.

WHAT ABT IPADS

I downloaded this app on my iPad as I like to shop on there but it js legit doesn’t work. Like it’s a time box in the middle of the screen when u click it, so no it’s not compatible on iPad as the most u can do to even see the writing properly is make the box only a bit bigger.

So like fix it plz cuz I act wanna be able to read the book titles properly when im browsing.
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I’m a book worm

Love Waterstones can spend more hours than I care to admit searching the app or in store looking for books never had a problem with the app just annoying some books you cannot get hold of

Absolutely love the wish list feature

Love everything about Waterstones. Always something to buy!