Stupid
Always a problem
Wouldn’t recommend
Besides being safe from banking under a bigger company that would care less about you i would not recommend this app it doesn’t do the things it says it can and it and the bank have way too many problems
I love my bank
How many people can say that about their bank ? The employees are kind, helpful, never annoyed with anyone, not patronizing or cold as in most banks, it’s obviously important to them to give good service. There’s an amazing woman named Gail at the Mt Auburn street location, she remembers not only me but my son whom she met only once four years ago, and said hello to me and asked me about my son as soon as I walked in. This is a bank that deserves business.
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Best Bank Ever! Real people, real help!
Had them for years - nothing like the ‘big banks’! Great, available service all the time.
update, ios 12.5.5 no longer will work or load per message
Latest update for ios 13 made it stop working for ios 12.5.5
Message says one can use or download prior version, but impossible to do as it keeps going back with message to download prior versions and unable to do it. Endless tries with unusable app now. Very poor update disabled my version that was fine about a week ago....
Update people could not have validated being able to load and use existing version a week ago. Shoddy coding.
Message says one can use or download prior version, but impossible to do as it keeps going back with message to download prior versions and unable to do it. Endless tries with unusable app now. Very poor update disabled my version that was fine about a week ago....
Update people could not have validated being able to load and use existing version a week ago. Shoddy coding.
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Awful
Half the time you can’t even log in to see your own account information. It’s absolutely awful. Whats the point in this app if I can’t use it half the time.
Awesome
Great bank!!!
🥰
🥰
So frustrating
No matter if your password is correct, it doesn’t let you in. Especially after updates, erases everything and you need to set up your face recognition IF it even lets you log in. SO ANNOYING
ArgHh
Aaaaaarrrrrrrggggggghhhhhh
Works only 1 out of every 10 times you open it
The app is terrible. You deposit checks into a mystery land where they are never to be see again, or you have to call the bank to check on them. And even then, days go by without answers. Not pleased with the app, not pleased with the bank.
Ready to change to a bank that upholds a higher standard of technology to ensure that these things don’t happen so often.
Ready to change to a bank that upholds a higher standard of technology to ensure that these things don’t happen so often.
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Fix it
I don’t know who the developers of this app are but you guys seriously need to update and fix it. Even when the correct password is typed it doesn’t not let you sign in. Only send your an alert to contact them for further assistance even after i just changed my password and reset the app. Still will not let you sign in. Touch id. One word -WACK. What’s the point of having it if it doesn’t work or requires you to still put in your password. Y’all gotta fix this for real. Use Bank of America as a model of how your app should run.
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Service
Watertown Savings Bank has the best Service if any bank around. They are accommodating, friendly and always there to help.
I’ve been a customer for over 60 years!!
DLT
I’ve been a customer for over 60 years!!
DLT
Convenient
Love the apocalypse do everything I need to manage my accounts!
Very useful app
I love the mobile deposit feature. No need for ATM visits anymore. Very convenient and a time-saver. Banking redefined!
Not reliable
App only works half of the time.
Uniquely terrible - needs Touch ID & Check Deposit
Desperately needs an update to keep up with other institutions' mobile offerings. App does not have Touch ID (??!!!) nor does it allow mobile check deposit (apparently the iPad version is advertised as having this function, but the iPhone version does not. This makes no sense).
I essentially use Mint to track my spending since the WSB lacks usability and functionality.
I essentially use Mint to track my spending since the WSB lacks usability and functionality.
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Needs fingerprint signin
Constant login problems requiring phone all. My other banks all allow fingerprint recognition. Pay the $2 and improve your app!
Mobile deposit nonexistent
The whole reason I downloaded this app was mobile deposit- and with the latest version of the app, on a new phone and the latest iOS (9.0), Deposits isn't even showing up as a menu option.
Mobil deposits undependable
I would like to give this app five stars but the mobil check deposits are just too undependable. More often than not I have to goto the bank to deposit checks.
Love this especially for pop money!
This a great app. Very easy to use especially bill pay and PopMoney. Glad they added the mobile deposit feature.
