Blank Screen
I downloaded and as soon as I tried to log in with my Apple account it went to a blank white screen and won't do anything even after I quit and restart. Deleting and reinstalling the app did not help. This should be removed from the app store until the problem can be fixed.
Can’t upload photos in order to get a quote
Created an account, added a watch, but can’t upload a single photo. Have tried MANY times. Even logged out, removed the app, reinstalled, logged in. Support is very friendly. They said to just send them my photos. But I shouldn’t have to. I have an iPhone 17 Pro. A mainstream phone (nothing odd) and this function should just work. Especially to managing my watches, and get an insurance quote. Without having photos this app is useless.
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Can’t create an account
The app freezes up and will not allow me to create an account. Bummer, was a good idea. Poor execution.
Technical support nonexistent
Slow customer service phone number goes straight to a recorded line where no one picks up. Chat is never available, so quote submissions don't process. Very frustrating don't recommend trying unless you do one or two items. Makes you wonder if you actually had a claim if you'd actually get any support.
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High Quality Insurance
I love using WAX for my watch insurance. The process is easy, quick and professional. Thanks especially to Jeremy for helping me to set up insurance on my Rolex. Top tier client service. Thanks again.
