App is crashing
App seems not to be updated and keeps freezing and will not load pictures.
Issues with app
I downloaded the wax app and made my account using my Apple ID. Once I tried that, I got a blank grey screen and I can’t do or access anything. I have tried several times to delete and re-install the app. I have forced a shutdown of my phone and have tried troubleshooting. Looking to see if the developer can help out. I’m on an iPhone 17 with iOS 26.6
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Blank Screen
I downloaded and as soon as I tried to log in with my Apple account it went to a blank white screen and won't do anything even after I quit and restart. Deleting and reinstalling the app did not help. This should be removed from the app store until the problem can be fixed.
Can’t upload photos in order to get a quote
Created an account, added a watch, but can’t upload a single photo. Have tried MANY times. Even logged out, removed the app, reinstalled, logged in. Support is very friendly. They said to just send them my photos. But I shouldn’t have to. I have an iPhone 17 Pro. A mainstream phone (nothing odd) and this function should just work. Especially to managing my watches, and get an insurance quote. Without having photos this app is useless.
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Can’t create an account
The app freezes up and will not allow me to create an account. Bummer, was a good idea. Poor execution.
Technical support nonexistent
Slow customer service phone number goes straight to a recorded line where no one picks up. Chat is never available, so quote submissions don't process. Very frustrating don't recommend trying unless you do one or two items. Makes you wonder if you actually had a claim if you'd actually get any support.
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High Quality Insurance
I love using WAX for my watch insurance. The process is easy, quick and professional. Thanks especially to Jeremy for helping me to set up insurance on my Rolex. Top tier client service. Thanks again.
The Best Watch Insurance
I’ve been incredibly impressed with WAX. Easily the best and most user friendly watch insurance out there. App is a nice interface, simple to use, and team is very responsive. Client support is incredible- big shout out to Jeremy for helping set up my Rolex insurance.
Never heard back
Sent in 2 quote request. Never heard back.
Getting insurance should always be this simple
Wonderful experience working with Jeremy and Samantha in getting a new policy set-up for a handbag collection. Very fast and the app is easy to use. Would highly recommend to anyone looking to insure their collectibles.
Incredible
Wax is an incredible group of people to work with. They truly understand the needs of collectors and enthusiasts. They make the process extremely seamless, easy to use, and the app really has everything at your fingertips. Highly recommended!
Super Easy
Super easy to use app to insure all your watches! Great pricing, simple to use system, fantastic coverage…what else could you ask for? Highly recommend for anyone needing to insure their collectibles and luxuries!
The coverage I needed
Super easy process and the coverage did not take long to get approved for! I do have a lot of items, so the only tedious part of the process was inputting everything.
I approve
I was managing and paying for multiple policies, one for each category of valuables I own. By switching to wax I was able to consolidate them into one. Stress reduced and $$$ saved. Bravo.
Simply the easiest, quickest and most affordable rates!
I loved using the WAX app for my collection. Easy to upload, get an insurance quote and pay for a policy in minutes. Now I see they are offering a vaulting service. Convenient, massive time and money saver. Very good rates. An easy yes. Highly recommend.
Yes
I no longer have to ask my dad to do all of my insurance for me. That said, he does approve. Thanks WAX for the coverage on my jewelry.
Easy, competitive and with the Chubb guarantee
Found the process to be extremely simple and comprehensive. Loved the app and the DIY feel to the process. Documentation required was simple and straight forward.
excellent
insured my Rolex Sprite. Excellent service!
👍🏼
Awesome management tool for collectors! So happy something like this was finally created! Shoutout to everyone at WAX
One of the best customer service experiences I’ve ever had.
Had a very pleasant experience with Wax Insurance. I tried previously to use my homeowners with an umbrella policy to insure my watch collection and it became a giant runaround with appraisals and receipts. Wax was not only quick and easy to use (uploading photos) but the head of customer success reached out to me to let me know my watches are insured and safe. I highly recommend this company.
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