Malfunction
The app sometimes doesn’t even come off the logo when I’m trying to use it it sticks on logo with loading sign doesn’t work good
Joke of a company
Firstly the girl who answers the phone for customer service is a rude individual. After waiting a week late for my package I was told that “the driver is on vacation” what kind of shipping company does not have a driver year round ??!? what an absolute joke 🤢🤮🤮🤮🤮
Extra convenient, informative and functional.
I am a new user. I only gave the app 3 stars because of minor issues.
1. I don’t know if other people are experiencing this but when I prealert a package here, for one, I am unable to upload a PDF document. I am forced to screenshot the document and upload it as a jpeg. And even then, the prealert is not registered in the system. I am also forced again to log in a web browser and upload a PDF document for the pre alert to be registered.
2. Package statuses are not updated here on time. The weird thing is while I’ll be tracking a package here and it shows that it’s in transit, I will get an email informing me that the courier was unable to make the delivery. Why?
3. For the profile, we can’t upload pictures from the library. I think that should be remedied.
The point of having an app is the convenience of being able to perform functions required instead of using a mobile browser and having to resize a website constantly, to read tiny text... Also, if I prealert a package on my phone, I expect it to be applied on my account across platforms. I don’t want to use my phone and then still have to be relying on a desktop to get things correct.
However, the customer service is the best, bar none. I love the email alerts. Plus, thanks to those email alerts, I’m able to know the status of packages, when and where the app runs short.
Come on people: make me proud. 💯👊🏾
1. I don’t know if other people are experiencing this but when I prealert a package here, for one, I am unable to upload a PDF document. I am forced to screenshot the document and upload it as a jpeg. And even then, the prealert is not registered in the system. I am also forced again to log in a web browser and upload a PDF document for the pre alert to be registered.
2. Package statuses are not updated here on time. The weird thing is while I’ll be tracking a package here and it shows that it’s in transit, I will get an email informing me that the courier was unable to make the delivery. Why?
3. For the profile, we can’t upload pictures from the library. I think that should be remedied.
The point of having an app is the convenience of being able to perform functions required instead of using a mobile browser and having to resize a website constantly, to read tiny text... Also, if I prealert a package on my phone, I expect it to be applied on my account across platforms. I don’t want to use my phone and then still have to be relying on a desktop to get things correct.
However, the customer service is the best, bar none. I love the email alerts. Plus, thanks to those email alerts, I’m able to know the status of packages, when and where the app runs short.
Come on people: make me proud. 💯👊🏾
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Finally...great job 👍🏽
Very easy to use, great features.
Needs work
Tried logging in to no avail. Login button not responding.
Unreliable
App give trouble to open, one minute it’s accessible the other it’s not...unreliable
Package status not updated
Packages need to be updated as quickly as the website.
