Poor Service
It seems like not only me but people I know using Wefast are dealing with same problem. Whomever the courier is been assign to now a days are asking for money by either saying it’s far so pay us more or to handle it properly pay us more or 2kg product they tell us it’s more than 5 kg so it’s heavy so you should pay more. Some or the other way they are asking us to pay more. Not only one time but I am facing it every time I book from past months. And I heard people around me also dealing the same issue. It’s raining, your location is far so pay us more. Wefast need to look after this as we don’t know where else to go and whom to complain otherwise. Also the schedule time does not work in your app as anyone who accepts it they say ‘woh bhul se accept kar liya’ and then they don’t answer the phone as well
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Terrible courier service
After waiting for 45 minutes, the rider tells me that it’ll take him another 45 minutes to come. Absolutely absurd. For the next rider it takes 10 calls for him to pick up. When he finally comes he says that it’ll take him an hour and 30 minutes to reach the drop location when it is barely 45 minutes away. I am so disappointed with this. This is no way to treat customers and especially when there is an urgency. One thing I know for sure is that I will not be using this app ever again and will have the same suggestion to others. Save yourselves a load of time by not using it.
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Review
The riders of wee fast are excellent , very cooperative and polite. They try to solve the problems personally and do not trouble the customers. There are some problems in the app . Location does not match with the address mentioned. Even then they take pains to reach the customers with help of others. This is the problem of the app, neither the rider has been there nor the customer. Please try to solve this problem which we face
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Worst experience, Lost my garment, pathetic customer care service.
I own a fashion boutique, i used this app to deliver my clients garment, "so called name Wefast", Should be called as (WELOST).
1. The wefast boy comes to collect a parcel & requested me to cancel it, so that he gets the full amount, n when i denied to cancel it he took the parcel n i paid him the amount what showed me in the application, and the delivery time was showng 1hour, when he left, after half n hour i started calling him because in map it was showing he has stop somewere, n after calling him ampule amount of times then he recve the calls and say i've lost the garment, (pls mujhe maaf krdo), n wen i took the help of customer care service there was no response, in help chat, u get 1reply in 2hours, then wen i told them abt the courier boy lost my garment, they askd for the bill and my account details, n wen i shared the bill to them, after that i didn't got any reply from their side, they are fraud, they don't care about the customer, it was a big losss for me, Pls do no use this app, No guaranty of anything, my garment got lost, i had to listen so much from my customer, & even i paid the courier charges that also gone.
Horrible Experience i must say.
1. The wefast boy comes to collect a parcel & requested me to cancel it, so that he gets the full amount, n when i denied to cancel it he took the parcel n i paid him the amount what showed me in the application, and the delivery time was showng 1hour, when he left, after half n hour i started calling him because in map it was showing he has stop somewere, n after calling him ampule amount of times then he recve the calls and say i've lost the garment, (pls mujhe maaf krdo), n wen i took the help of customer care service there was no response, in help chat, u get 1reply in 2hours, then wen i told them abt the courier boy lost my garment, they askd for the bill and my account details, n wen i shared the bill to them, after that i didn't got any reply from their side, they are fraud, they don't care about the customer, it was a big losss for me, Pls do no use this app, No guaranty of anything, my garment got lost, i had to listen so much from my customer, & even i paid the courier charges that also gone.
Horrible Experience i must say.
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Complaint of an abusive courier carrier
I canceled a booking through app and paid the cancellation fee which i am liable to, the delivery guy was near the pickup location and he started talking to me rudely about how “I wasted his time by not informing him about the cancellation “ and later he used an abusive language “ch****a hu kya jo drive karke aaya“. This kind of behaviour is not acceptable to any customer, when i tried to call the company to place this complaint, the company didnt even take the complaint (told this to me through an automated voice). I will place my review everywhere possible so that such kind of nasty and disrespectful behaviour is avoided in the future. With this kind of behaviour the company wont last long and I hope these kind of drivers should not be entertained in the company and give training to the drivers. Very disappointed and will recommend people to be careful before using your app.
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Most Critical Service required
The services provided by Wefast is just the need of the hour in a city like Mumbai. Hats off to the founders. It saved us big time today. Got my son’s shoes all the way from Belapur Decathlon in few hours. He has a trip in 2 days. No store in Mumbai had his size. Wefast made it so simple for us to get it delivered at our home. The overall experience was so smooth. Just want to thank the founders for this brialliant initiative. Kudos 👍🏻👍🏻👍🏻
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Few important points
1- address doesn’t not detect properly even after mentioning the main landmark.
2- there are many a times when the address is detected properly but in finally address it shows something else.
3- many delivery boy keep asking for the address even after mentioning everything. It gets very annoying especially when you are at work.
4- the most important point. I have come across many delivery boys who pickup the parcel and then tells me to cancel the pick up so that they take the entire amount. I feel it’s a cheating towards you people who are making our life easier. Many a times i do not cancel it but there are times I have done it when I need a urgent delivery.
5- I have also come across delivery boys who comes to pickup and then tells us to call them personally next time.
You need to come up with some thing where these delivery boy does not cheat you all. May be like putting a PIN number once they pickup the parcel, if we cancel the order within a certain time then we are chargeable(unless there is a valid reason) or making us speak to the customer service. I don’t know I’m just giving you guys an example. Keeping a track of your delivery boys are very important. They telling us to cancel the delivery is a risk for us as our parcel is with them and it’s a fraud to you also as they are they the entire amount for themselves whereas they are getting delivery order from your app.
I hope this feedback is taken seriously and taken some swift action.
2- there are many a times when the address is detected properly but in finally address it shows something else.
3- many delivery boy keep asking for the address even after mentioning everything. It gets very annoying especially when you are at work.
4- the most important point. I have come across many delivery boys who pickup the parcel and then tells me to cancel the pick up so that they take the entire amount. I feel it’s a cheating towards you people who are making our life easier. Many a times i do not cancel it but there are times I have done it when I need a urgent delivery.
5- I have also come across delivery boys who comes to pickup and then tells us to call them personally next time.
You need to come up with some thing where these delivery boy does not cheat you all. May be like putting a PIN number once they pickup the parcel, if we cancel the order within a certain time then we are chargeable(unless there is a valid reason) or making us speak to the customer service. I don’t know I’m just giving you guys an example. Keeping a track of your delivery boys are very important. They telling us to cancel the delivery is a risk for us as our parcel is with them and it’s a fraud to you also as they are they the entire amount for themselves whereas they are getting delivery order from your app.
I hope this feedback is taken seriously and taken some swift action.
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Worst customer service and delivery guy alloted
I booked a delivery on fixed time slot. Instead of calling me the person called the customer 7 times?! Why? When asked why didn’t you call the pick up number he says kiya bhi laga
I had my mobile in my hand plus he didn’t bother to even check the location himself before coming in and kept calling. I informed the Customer service person and he said we Will alot new person… a new person was alloted and still the old person keeps calling me and the customer . It’s so embarrassing for us as a team and brand. Pathetic and no customer service agent bothers to read and text.. they just send automated text. let’s wait for the new delivery guy to come and pick up the order. Will update accordingly
I had my mobile in my hand plus he didn’t bother to even check the location himself before coming in and kept calling. I informed the Customer service person and he said we Will alot new person… a new person was alloted and still the old person keeps calling me and the customer . It’s so embarrassing for us as a team and brand. Pathetic and no customer service agent bothers to read and text.. they just send automated text. let’s wait for the new delivery guy to come and pick up the order. Will update accordingly
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Issue with location
As I try and update my location , google almost always picks up a nearby location and doesn’t properly let me update the location I had mentioned . A lot of time it creates hassles in delivery , during my working hours . I had to at times go and collect my stuff from nearby landmark instead of the place I want to mention in address section . It needs to be rectified
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Terrible customer service + someone stole my package
While the app itself is great and I’ve had some wonderful riders who’ve been a godsend, the company doesn’t care about its riders at all. Their customer service is awful and they don’t provide any assistance to their riders who might get stranded otherwise. I’ve had this happen to me a few times where riders have reached out to me for assistance because the actual company couldn’t help them on time.
But more recently, one of the riders stole my package and the company had the worst response to this and blamed me for not “securing my package” from thefts. Completely washed their hands off of it and blamed the victim. Ridiculous!
But more recently, one of the riders stole my package and the company had the worst response to this and blamed me for not “securing my package” from thefts. Completely washed their hands off of it and blamed the victim. Ridiculous!
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Address does not detect properly
Address for to and from are not detected properly, very few options to choose and confirm. Often location changes. We enter correct address in comment section, that is not visible to rider or they are not aware how to check. They call many times then to confirm and try to find location, same thing at point of delivery; becomes very inconvenient and it is not rider’s fault. App needs to be upgraded to recognise residential addresses better
Further payment is deducted from our end at time of order on card but not reached rider even by time of delivery so he again panics and starts calling that his payment hasn’t reached him. System needs to be more seamless!
Further payment is deducted from our end at time of order on card but not reached rider even by time of delivery so he again panics and starts calling that his payment hasn’t reached him. System needs to be more seamless!
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Don’t Get fooled by the high ratings
Unprofessional Couriers, the guys lie left right and centre. Zero customer care, no where to speak to for complaint but an arcane chat bot, which seems mostly out of depth. Had to deliver a food packet to COVID patients, and the delivery boy lied to me saying it will reach on time, been almost 2 hours and i can only wait for COVID patients to get their home cooked meal. My first time try and it’s clear that such services cannot be relied upon. My major regret is I can’t give zero stars. The owners of the app should hire right courier boys, else should stop this service. Please don’t even bother trying.
Lastly, the high ratings are clearly paid and using a national disaster to uplift the brand - Quite shameless
Lastly, the high ratings are clearly paid and using a national disaster to uplift the brand - Quite shameless
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Used to be good
Was helpful when it started out. Now it’s just a mess!
Unreliable delivery persons who don’t bother to inform you that they won’t be picking up the order. I’ve had one guy even call me after picking up an order asking me to cancel, assuring he will still deliver. As if!
The customer service is not trained and very slow. Responses come in the next day! Might as well email or walk to their office! Customer service is also ignorant of their own services.
If you place an order on 1 account and account 2 pays for it as the recipient, account 2 has no access to an invoice that they paid for! Just stupid! Do yourself a favour and move to a more reliable app. There’s many.
The number of issues on this app, service and website is unreal!
Unreliable delivery persons who don’t bother to inform you that they won’t be picking up the order. I’ve had one guy even call me after picking up an order asking me to cancel, assuring he will still deliver. As if!
The customer service is not trained and very slow. Responses come in the next day! Might as well email or walk to their office! Customer service is also ignorant of their own services.
If you place an order on 1 account and account 2 pays for it as the recipient, account 2 has no access to an invoice that they paid for! Just stupid! Do yourself a favour and move to a more reliable app. There’s many.
The number of issues on this app, service and website is unreal!
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Horrible service
1. Takes ages to assign a courier partner -
One needs to have good two to three hours of spare time and some real patience because booked order gets cancelled and transferred to different courier partners :) if you’re lucky enough you ll be assigned one.
2. Extremely unprofessional riders -
You ll have to navigate them all the way because riders dont know how to use the app and reach the assigned location.
3. No proper handling of the package -
Riders do have have proper gear to carry your parcel. No proper hard case bags are provided instead they will hang your parcel somewhere on the vehicle and carry it😊
4. Longer delivery time -
Riders keep roaming around instead of delivering the package because they are associated with other food delivery apps. They delivery other orders on the way
In my case: package two hours to be delivered for half an hour distance. And it was a cake (now you can imagine)
5. Horrible customer service -
I WOULD SAY THERE IS NO CUSTOMER SERVICE AT ALL.
They are all FRAUD.
One needs to have good two to three hours of spare time and some real patience because booked order gets cancelled and transferred to different courier partners :) if you’re lucky enough you ll be assigned one.
2. Extremely unprofessional riders -
You ll have to navigate them all the way because riders dont know how to use the app and reach the assigned location.
3. No proper handling of the package -
Riders do have have proper gear to carry your parcel. No proper hard case bags are provided instead they will hang your parcel somewhere on the vehicle and carry it😊
4. Longer delivery time -
Riders keep roaming around instead of delivering the package because they are associated with other food delivery apps. They delivery other orders on the way
In my case: package two hours to be delivered for half an hour distance. And it was a cake (now you can imagine)
5. Horrible customer service -
I WOULD SAY THERE IS NO CUSTOMER SERVICE AT ALL.
They are all FRAUD.
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Horrible Customer Support ! Would never use this courier s revive again!
This was the WORST experience for me as far as customer support is concerned, and their courier guys are highly unprofessional!
This is the third bad experience I had with this service.
This time, the courier picked up my package and after accepting it on the app, he refused to take it to the destination and also refused to give my package back to me UNLESS I paid him the full amount of delivery.
This is harassment!
When I contacted the customer support via the app, they said they will get back to me shortly. Later, a message appeared that they would get back to me tomorrow.
I mean what use is it if the courier has gone away with my stuff, if the customer support cannot even intervene and talk to the delivery guy ?
In another instance, the courier guy fled with my good for an entire day. And refused to take my calls, he turned off his phone.
And the customer support had ZERO response, despite multiple complaints and messages/calls. I had to resort to include the police and some friends who called the courier guy to give back my stuff, and that’s when I got it.
And the joke is, the customer care responded after a week, saying the delivery guy had delivered your stuff.
HORRIBLE SERVICE! NEVER USING IT AGAIN!
This is the third bad experience I had with this service.
This time, the courier picked up my package and after accepting it on the app, he refused to take it to the destination and also refused to give my package back to me UNLESS I paid him the full amount of delivery.
This is harassment!
When I contacted the customer support via the app, they said they will get back to me shortly. Later, a message appeared that they would get back to me tomorrow.
I mean what use is it if the courier has gone away with my stuff, if the customer support cannot even intervene and talk to the delivery guy ?
In another instance, the courier guy fled with my good for an entire day. And refused to take my calls, he turned off his phone.
And the customer support had ZERO response, despite multiple complaints and messages/calls. I had to resort to include the police and some friends who called the courier guy to give back my stuff, and that’s when I got it.
And the joke is, the customer care responded after a week, saying the delivery guy had delivered your stuff.
HORRIBLE SERVICE! NEVER USING IT AGAIN!
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ban this company NOW
RED ALERT- ANYONE USING WEFAST, DO NOT EVER DO IT AGAIN. If you want your order delayed and close to damaged goods, this is the app to use. They DO NOT have a customer care number, all you get are automated bots responding to chats. This is in COMPLETE DISAGREEMENT with the consumer protection act. This is not the first time it’s happening, I’ve collected claims through various other customers and were planning to file a class action in the consumer court of New Delhi. You can contact me on my personal email id as well to view claims from other customers. I need a PROMPT response in accordance with all the deliveries that have been delayed, either in the form of a monetary compensation or otherwise. This is an extreme form of unprofessionalism and callousness.
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Lack of Customer Support
While the service is good, there is absolutely no customer support.
Their landline number asks you to seek support via chat on the app, and the chat support team take forever to reply to the query , that is if they actually understand the problem a customer is facing. It took 1 hr for the 1st response on chat and another 2 hrs for the support team to actually understand the problem. However there was no solution as it seems they themselves do not have access to sufficient data to answer / resolve the issue
Would hope the wefast team gets this in shape for a customer to trust their services
Their landline number asks you to seek support via chat on the app, and the chat support team take forever to reply to the query , that is if they actually understand the problem a customer is facing. It took 1 hr for the 1st response on chat and another 2 hrs for the support team to actually understand the problem. However there was no solution as it seems they themselves do not have access to sufficient data to answer / resolve the issue
Would hope the wefast team gets this in shape for a customer to trust their services
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Delivery guy who took the payment but left the courier at my doorstep
After a great hassle when my package was finally picked up by this delivery guy who even spoke with me for 5 long minutes, had the courage to leave the package right outside my door and fled with ₹450???
the customer services didn’t respond, they kept asking me to wait for them to get back, TERRIBLY UNPROFESSIONAL
other than this, another incident wherein the delivery guy was i think under influence and kept asking for a +₹500/- even after i had provided the amount which appeared on the application? not to mention the fact that he claimed himself to be the owner of WeFast and tbh at this point i won’t even be surprised if he is the actual owner for this extremely unprofessional scam running service
the customer services didn’t respond, they kept asking me to wait for them to get back, TERRIBLY UNPROFESSIONAL
other than this, another incident wherein the delivery guy was i think under influence and kept asking for a +₹500/- even after i had provided the amount which appeared on the application? not to mention the fact that he claimed himself to be the owner of WeFast and tbh at this point i won’t even be surprised if he is the actual owner for this extremely unprofessional scam running service
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Lightning speed
During these COVID testing times, humanity has been tested the most. Have witnessed so many People helping each other going out of their way. I was in one such situation and the other local courier couldn’t get the package delivered and hence I thought I will not be able to fulfill the commitment I gave. To my luck, I spotted Wefast on google and here I am smiling that the package has been delivered.
I strongly recommend Wefast and I will continue using it for my next opportunity!
Thank you Wefast for helping me!!
I strongly recommend Wefast and I will continue using it for my next opportunity!
Thank you Wefast for helping me!!
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Do not get fooled by their price , they don’t care about service
Worst customer care. This is the first company with whom I experienced a poor response to a customers plea.
This is how I would describe my events with the company.
1. Delivery person takes my order and has not delivered it till date (2days so far ) he lies about delivery and about speaking with the customer about him delivering the product.
2. Upon approaching customer care , they inform me about senior executive speaking with me .. within a few hours ( no call so far )
3. Upon calling their call Centre , kept on hold for half an hour .. and when I’m nearing my chance of getting on call .. an automated message says there’s no one to answer my call
4. The support Centre on the app says that that delivery boy will re visit and prove that he has delivered the product ( this was suppose to happen 12 hours back)
5. Finally the support centre on the chat have stopped replying to my message.
This shows , how sub standard their service is and how it doesn’t matter what a customer goes through .. I think there should be many more experiences like this , I would reach out to others to share it here .. so that the management who reside on cosy chairs can get their attention on the foolery conducted by their stakeholders.
This is how I would describe my events with the company.
1. Delivery person takes my order and has not delivered it till date (2days so far ) he lies about delivery and about speaking with the customer about him delivering the product.
2. Upon approaching customer care , they inform me about senior executive speaking with me .. within a few hours ( no call so far )
3. Upon calling their call Centre , kept on hold for half an hour .. and when I’m nearing my chance of getting on call .. an automated message says there’s no one to answer my call
4. The support Centre on the app says that that delivery boy will re visit and prove that he has delivered the product ( this was suppose to happen 12 hours back)
5. Finally the support centre on the chat have stopped replying to my message.
This shows , how sub standard their service is and how it doesn’t matter what a customer goes through .. I think there should be many more experiences like this , I would reach out to others to share it here .. so that the management who reside on cosy chairs can get their attention on the foolery conducted by their stakeholders.
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