Poor Service
It seems like not only me but people I know using Wefast are dealing with same problem. Whomever the courier is been assign to now a days are asking for money by either saying it’s far so pay us more or to handle it properly pay us more or 2kg product they tell us it’s more than 5 kg so it’s heavy so you should pay more. Some or the other way they are asking us to pay more. Not only one time but I am facing it every time I book from past months. And I heard people around me also dealing the same issue. It’s raining, your location is far so pay us more. Wefast need to look after this as we don’t know where else to go and whom to complain otherwise. Also the schedule time does not work in your app as anyone who accepts it they say ‘woh bhul se accept kar liya’ and then they don’t answer the phone as well
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Terrible courier service
After waiting for 45 minutes, the rider tells me that it’ll take him another 45 minutes to come. Absolutely absurd. For the next rider it takes 10 calls for him to pick up. When he finally comes he says that it’ll take him an hour and 30 minutes to reach the drop location when it is barely 45 minutes away. I am so disappointed with this. This is no way to treat customers and especially when there is an urgency. One thing I know for sure is that I will not be using this app ever again and will have the same suggestion to others. Save yourselves a load of time by not using it.
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Review
The riders of wee fast are excellent , very cooperative and polite. They try to solve the problems personally and do not trouble the customers. There are some problems in the app . Location does not match with the address mentioned. Even then they take pains to reach the customers with help of others. This is the problem of the app, neither the rider has been there nor the customer. Please try to solve this problem which we face
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Worst experience, Lost my garment, pathetic customer care service.
I own a fashion boutique, i used this app to deliver my clients garment, "so called name Wefast", Should be called as (WELOST).
1. The wefast boy comes to collect a parcel & requested me to cancel it, so that he gets the full amount, n when i denied to cancel it he took the parcel n i paid him the amount what showed me in the application, and the delivery time was showng 1hour, when he left, after half n hour i started calling him because in map it was showing he has stop somewere, n after calling him ampule amount of times then he recve the calls and say i've lost the garment, (pls mujhe maaf krdo), n wen i took the help of customer care service there was no response, in help chat, u get 1reply in 2hours, then wen i told them abt the courier boy lost my garment, they askd for the bill and my account details, n wen i shared the bill to them, after that i didn't got any reply from their side, they are fraud, they don't care about the customer, it was a big losss for me, Pls do no use this app, No guaranty of anything, my garment got lost, i had to listen so much from my customer, & even i paid the courier charges that also gone.
Horrible Experience i must say.
1. The wefast boy comes to collect a parcel & requested me to cancel it, so that he gets the full amount, n when i denied to cancel it he took the parcel n i paid him the amount what showed me in the application, and the delivery time was showng 1hour, when he left, after half n hour i started calling him because in map it was showing he has stop somewere, n after calling him ampule amount of times then he recve the calls and say i've lost the garment, (pls mujhe maaf krdo), n wen i took the help of customer care service there was no response, in help chat, u get 1reply in 2hours, then wen i told them abt the courier boy lost my garment, they askd for the bill and my account details, n wen i shared the bill to them, after that i didn't got any reply from their side, they are fraud, they don't care about the customer, it was a big losss for me, Pls do no use this app, No guaranty of anything, my garment got lost, i had to listen so much from my customer, & even i paid the courier charges that also gone.
Horrible Experience i must say.
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Complaint of an abusive courier carrier
I canceled a booking through app and paid the cancellation fee which i am liable to, the delivery guy was near the pickup location and he started talking to me rudely about how “I wasted his time by not informing him about the cancellation “ and later he used an abusive language “ch****a hu kya jo drive karke aaya“. This kind of behaviour is not acceptable to any customer, when i tried to call the company to place this complaint, the company didnt even take the complaint (told this to me through an automated voice). I will place my review everywhere possible so that such kind of nasty and disrespectful behaviour is avoided in the future. With this kind of behaviour the company wont last long and I hope these kind of drivers should not be entertained in the company and give training to the drivers. Very disappointed and will recommend people to be careful before using your app.
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