Do not purchase
I am extremely disappointed with my experience with Weight Loss Walking by SlimKit and would strongly caution others before subscribing to this service.
My subscription automatically renewed without any advance notification that I was about to be charged. Within just hours of the renewal, I contacted customer service to request a refund. Despite reaching out almost immediately, my request was denied.
What makes this particularly frustrating is the company’s response. Rather than making a reasonable effort to resolve the situation, they explained that their system showed my subscription as active and suggested that I may have misunderstood how cancellations work. I found this response dismissive and condescending.
I understand that subscriptions have cancellation policies, but there should be some consideration for customers who contact the company within hours of an unexpected renewal, especially when no advance billing reminder was provided.
Instead, SlimKit chose to keep my money, cancel my subscription going forward, and offer absolutely no flexibility or meaningful resolution.
A company that values customer satisfaction should demonstrate some willingness to work with its customers rather than hiding behind automated billing policies.
I would not recommend this app. Be extremely cautious about signing up, and don’t expect much assistance if you encounter a billing issue.
One star for the complete lack of customer service and unwillingness to make a reasonable exception
My subscription automatically renewed without any advance notification that I was about to be charged. Within just hours of the renewal, I contacted customer service to request a refund. Despite reaching out almost immediately, my request was denied.
What makes this particularly frustrating is the company’s response. Rather than making a reasonable effort to resolve the situation, they explained that their system showed my subscription as active and suggested that I may have misunderstood how cancellations work. I found this response dismissive and condescending.
I understand that subscriptions have cancellation policies, but there should be some consideration for customers who contact the company within hours of an unexpected renewal, especially when no advance billing reminder was provided.
Instead, SlimKit chose to keep my money, cancel my subscription going forward, and offer absolutely no flexibility or meaningful resolution.
A company that values customer satisfaction should demonstrate some willingness to work with its customers rather than hiding behind automated billing policies.
I would not recommend this app. Be extremely cautious about signing up, and don’t expect much assistance if you encounter a billing issue.
One star for the complete lack of customer service and unwillingness to make a reasonable exception
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Response from developer
Hi there! We're sorry for your disappointment. Unfortunately, our policy requires subscription cancellations to be made at least 24 hours before the renewal date. Once the renewal has been processed, we're unable to make an exception. Thank you for your understanding.
Terrible customer service
Don’t do it! I cancelled it well before 10/31 clearly stated by the app and they still charged me. When I sent customer service a message about this they proceeded to argue with me about how I cancelled it on 11/1. Which is extremely weird considering my email was sent 10/31 🤨 Don’t fall into the trap I did. There goes $90
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Best walking app
The best app! Highly recommended!
Scam
Do not get it they over charge
Disappointed
This app doesn’t sync well at all with Apple health and it doesn’t work with Apple Watch. So, it doesn’t track your workout if you walk on a treadmill. When I looked at the FAQ, it appears it should sync, but it really doesn’t. I contacted support and was told I could go in and manually edit the workout so it would not show zeros for everything.
I would not have paid for the app if I had known this.
I would not have paid for the app if I had known this.
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Sorry Customer Service
I tried to cancel my subscription after being charged $89 but I never signed up. I don’t have an username or password to sign in with…..my refund can’t be refunded per customer service.
Inaccurate
This app is not what I expected. It also does not show accurate information. Very disappointing.
Double take of money
Yeah not very pleased when I found out they double dipped my bank account when I didn’t have a subscriptions with them. Thank goodness my bank caught it!
Interface dificil
Bem ruom. Nao vale
Response from developer
Olá! Sentimos muito pela experiência. Estamos sempre trabalhando para melhorar o app. Obrigado pelo feedback!
Not as advertised
This is a basic walk tracker that was nothing like the advertisement I saw on Facebook. The challenges aren’t as detailed and the tracker doesn’t post accurate calculations. I cancelled it or so I thought and was not using the app but was still charged an $89 annual fee which they refused to refund. Do Not Recommend.
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Doesn’t always get my step count correct
The app doesn’t always get my step count right, and I have no way to edit them. I have the app connected to all of my other health apps, but it’s still not quite right.
Sleazy
Cancelled and kept charging when bought through another storefront on instagram . Charged $209! Hasn’t paid back . No notice that they are charging you . Comp based in Cyprus.
Does not track progress
This app sucks
Awful customer support
I tried to cancel and it didn’t complete. I was charged for a full year. When I explained the situation to support and asked for only the last payment to be returned, they didn’t listen and only told me this was my fault and there was nothing they could do!! Ridiculous! There is always a solution. Instead I was passed around from person to person who said I would be contacted, yet I would not. I had to remind them constantly to contact me.
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First time
I am just on my first workout and I am not pleased. The stats were totally off and I can’t see how to listen to anything but meditation, calm sounds, or weird stories?? I must be doing something wrong because so far I am not too happy with this app.
Auto Renew Scam
Make sure you get a confirmation email when canceling your subscription before the renewal date. It is extremely confusing as to how to cancel and not get auto renewed on this app.
I was charged $89.99 even though I thought I cancelled!!!
I wouldn’t use this app because they didn’t care and kept my money. No refund, just bs emails with bs reasons!!
I was charged $89.99 even though I thought I cancelled!!!
I wouldn’t use this app because they didn’t care and kept my money. No refund, just bs emails with bs reasons!!
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Make sure you actually cancel the subscription
So I purchase the premium membership a year ago and I decide to cancel it before the subscription was about to end like 3 month before the subscription cycle re-start again which was $49.99 but yesterday just realized that they were charging me $29.99 monthly subscription since March. So I would not repurchase the subscription, check your emails purchase statements to make sure it's actually cancel
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Tracking steps
It does not appear. The app is in sync with my Apple Watch however, I do like the plan and we’ll look into making sure my steps are counted accurately.
Don’t fall for this scam! This app is garbage
If I could give no stars, I would. The app didn’t even track your steps. It’s not user friendly whatsoever. And to make the things worse they raise the price without you even realizing it. Before you know it you have charges coming from Verv …wtf is that even because it does not show up as slimkit…and when you try to cancel it’s damn impossible. It says to try to cancel through your IOS device, that does NOT work btw..there’s no customer service phone number. The only way is to email them. A piece advice from someone who lost several $100 dollars to this garbage app. Save your money and don’t fall for the scam!
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Fooled
I signed up so I participate in their treadmill workout, which they advertise. Turns out there no such thing.
I canceled immediately!
I canceled immediately!
