Well User Reviews

Top reviews

Immediate Relief

I found Jake’s YouTube channel and found my way to his app - these exercises and videos provided immediate relief for my symptoms. It is a long road ahead to full recovery, but I would recommend this to anyone experiencing “unexplained” chronic dizziness. It’s awesome that it’s free too.

Fantastic course!

I came to see Jake in January with balance and dizziness issues which made me feel awful most of the time. After my first consultation, Jake recommended I try the Vestibular Rehabilitation Program for 12 weeks. The course is extremely easy to follow, with short videos to explain what you need to achieve. If you are consistent with the movements and exercises, you will slowly see improvements! Now I have completed the course, I have the valuable tools to mange my condition effectively.
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Saved my life!

I am so glad I found this app via seeing Jake’s videos about pppd on Instagram! I was sceptical at first because I had tried so many physical therapists, but nothing. I did the 12 week course and it took a while for me, but very slowly I saw improvement. I started in January and it is now May with me very rarely having dizzy days - from someone who was bedbound with dizziness and sickness! Ben Goodall was my guide through it all and he was amazing. Thank you to both Jake and Ben!
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Amazing

It’s so reassuring to know there is an answer to my dizziness. The exercises are explained well.

This app gave me back my life.

After 3 years of persistent and severe dizziness I can now finally say my life is back on track due to this incredible app and the amazing practitioner behind it ! The 12 week course is easy to understand with some great motivational and positive videos aside it , which makes it so much more enlightening , which I loved . It also has so many helpful tips and a ton Knowledge to make everyday easier for individuals such as myself who are having a hard time with dizziness/headaches/anxiety. I can now happily say after a hard 3 years I can now move past this part of my life which I never thought I’d be able to say. Thank you well balanced app and Jake :)
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Eyes exercise

Found more dizzy,after doing this one

God send

I’ve suffered with vestibular migraines since 2019 and saw numerous doctors and specialists before finally getting diagnosed and then went on a 12 month journey of trying 4 different medications, all of which made me worse. Finding Jake on Instagram has to be the most helpful treatment I have had over the last 6 years. The exercises are varied with explanations as to why we do them and a video example given to show how we should do them, there helpful tips on vitamins and lifestyle choices, and the video calls with Jake are always friendly and informative as well as good at encouraging you through the course. I’ve been all around the houses looking for help and relief from the symptoms on VM and I can’t recommend this course enough.
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Really helpful !

I've struggled with vertigo and ear infections since 2010 after my first attack of labyrinthitis. Ever since I've had bouts of vertigo. Getting a diagnosis from my GP has been impossible (my GP had never heard of PPPD), and I'm still on a wait list to see an ENT consultant to find out whats going on.

So having my first appointment with Jake when he suggested vestibular migraine as a diagnosis suddenly made so much sense. All my symptoms tallied, and it was such a relief to have a name for it.

I've since completed the course with Ben and another dizzy partner, and it's been great to have regular meetings to discuss our progress. Very reassuring. And knowing that Ben has personal knowledge and understanding has been great.

The exercises are very effective and surprisingly progressive from week to week. Some can be challenging, but we are always working within our own limits.

I don't know if I will be vertigo free in the future, but I do know that I feel so much better now - symptoms are far less severe (I can go through days without feeling anything) and incidence of wobbles is much less frequent.

Ben has been a great guide, and I look forwards to continuing exercises to suit me into the future. Thankyou !
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Successful Treatment

I cannot recommend Jake highly enough. From the very first meeting at his practice, I knew I was speaking to exactly the right person, someone with the knowledge and expertise to help me. Although I wasn’t initially sure what was causing my dizziness, Jake was able to diagnose, based on my symptoms and some very clever testing, that vestibular migraines were the likely culprit.

I enrolled in Jake’s 12-week course, and by the end my dizziness scores had improved by an incredible 80%. My migraines were greatly reduced in frequency, and the constant off-balance, “walking like a crab” feeling had almost completely gone. I say almost, as you can still have the occasional day where you feel a little “off’’, but the difference overall was hugely noticeable.

The 12-week course is delivered via an app, starting with simple balance exercises and progressing gradually over time. The exercises are easy to follow, with clear instructions and helpful guidance videos. They don’t take long to complete, so they never feel like a chore. You also meet with Jake weekly for a 10–15 minute video call, where you can discuss your progress and raise any concerns.

Jake is a brilliant consultant, warm, approachable, and extremely easy to talk to. He is also very responsive if you have questions between sessions, and I really appreciated his sense of humour in several of the guidance videos.

If you are struggling with dizziness, Jake and The Neuro-Muscular Clinic are a no-brainer. I have no doubt they will be able to help.
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Sharron

Wow this 12 week journey has been incredible. I have spent two years looking for credible support for my PPPD and so pleased to have found Jake and Ben. Through consistency understanding of symptoms and constant support I finally feel my life is coming back to me after two years of frequent fuzziness where I have lost days weeks and months. Amazing!!! Thank you so very much xx
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This app saved me!

When I first came to see Jake I was housebound - unable to even go for a short walk without feeling terrified. I had to stop working completely and wasn’t able to see friends or family.

I had PPPD, which for me meant that every time I moved around I felt like I was walking on squishy clouds, every time I moved my head I felt like I was going further than I was, kind of like a falling sensation, and my brain fog was awful - I couldn’t get my thoughts in order or even string a sentence together properly some of the time. I noticed my dizziness was even worse when I was in crowded places, supermarkets, or even watching things moving around a lot on TV. My friends and family noticed that I wasn’t myself at all, not only physically but mentally and emotionally also. Feeling this way made me feel incredibly anxious, as I had no idea what was going on. My issues were triggered by an emergency appendix removal in France and a bad reaction to some antibiotics, which I now know put my body in fight or flight mode, which I was unable to get out of. I tried drastic diet changes, pills from the GP, a vagus nerve stimulator, an endoscopy, heart rate monitoring, and was even considering further surgery to see if something had gone wrong with my operation and was causing an issue. I think I saw 9 doctors before I contacted Jake.

The diagnosis was the first step to getting back on track - once I knew what was wrong, my anxiety levels dropped massively. I found the app really easy to follow and the exercises clear and helpful. The check ins with Jake online were not only a great forum to be able to ask any questions I had, but the weekly and then bi-weekly structure made me feel like I had a real support. Jake was also available for any pressing email questions in between, which really put me at ease. I could see the progress I was making week by week, and felt like I was taking back control of my life.

I followed the 12 week course to the letter, and today am about 90% recovered - I no longer have to limit social interactions and am preparing to go back to work soon. If I had not had the flu over Christmas and a stressful start to the year, I think I’d have been fully recovered by the time the course finished. I cannot thank Jake enough, and am now finally feeling hopeful for the future brings!
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Life Changing App

Finding Jake and this App has been life changing for me. I’ve suffered with Vestibular Migraine and PPPD for six long years with little progress. This had a massive impact on the quality of my life and I desperately needed help. After speaking to Jake and embarking on the one to one course, my dizziness started to improve quickly. The exercises are extremely easy to follow and with the wonderful support and personalised guidance from Jake my recovery has been amazing. This has made a tremendous difference on my day to day life and I cannot recommend Jake and the Well Balanced App highly enough. Thank you!
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Great app and Support

I can only give immense praise to Jake and his well-balanced app.

After suffering from vestibular neuritis while on holiday, I struggled to get a proper diagnosis or treatment upon returning to the UK. A friend’s mother recommended Jake’s app, and I am so glad I tried it.

The app was very easy to use, and the videos made the exercises simple to follow and understand. The follow-up calls with Jake answered all my questions, and he gave me the confidence that my recovery was progressing in the right direction.

Thank you, Jake.
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Changed my life

I had been diagnosed with severe pppd and not left the house for over a year because nothing helped. I wasn’t getting anywhere constantly dizzy and had no balance when upright then I found Jake. I am so pleased I came across him and the program. I downloaded the app and did the free part first. It seemed to help me much more than the cawthorne Cooksey exercises I’d been doing religiously. I decided to do the 12 weeks. I would say I am now 95% back to myself. I am able to go out on walks on my own and go into shops which were once a big no no for me. I still do the exercises a few times a week just for my own peace of mind as I’m still a little afraid that dizziness will come back. If you have pppd I would hand on heart recommend Jake. He has changed my life. Thank you Jake x
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Progress

After 12 months of struggling with PPPD and the lack of NHS support I was sceptical about this app. But it has transformed my life and I have made so much progress in 12 weeks. I can now see hope and a future. The program is well structured and explained. I can’t recommend it enough to anyone struggling with dizziness.
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Just started

I’ve only just begun. I’m praying this helps.! When he talks I feel like he really knows what he’s talking about.

Excellent Start

New to the app but so far lots of good info. Look forward to continuing in.

A truly supportive experience

I can’t recommend this app and Jake enough. From the very first call, he was incredibly understanding, patient, and genuinely supportive. He took the time to listen and made thoughtful adjustments to suit my personal healing timeline, which made such a difference.

The app he uses is such a testament to Jake’s knowledge and care, it’s clear, well-designed, and packed with helpful videos that make every exercise easy to follow and less overwhelming. You can tell he’s put real heart and expertise into making the recovery process as smooth as possible.

Most importantly, Jake never made me feel guilty when life got in the way. Recovery can be unpredictable, but he always encouraged progress without pressure, and that kindness helped me stay motivated and hopeful.

If you’re looking for a vestibular physio who truly cares, who listens, and who supports you every step of the way, Jake is absolutely the person you want on your side.
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Brilliant app

So glad I found this app

This Works!

Dr Jake Cooke blends depth of knowledge, clinical discernment and practical experience with integrity, compassion and warmth. After 5 months of severe, disabling vertigo, indifferent diagnoses and no treatment, I was housebound and despondent. Discovering the Well Balanced website and app was a relief. From the initial consultation, Jake understood & identified the cause of my symptoms and within weeks of starting the 12 week Vestibular Rehabilitation program some normality returned to my life. The course is so well crafted to enable constant improvement & the follow up calls ensure the course is tailored to individual ability/improvement. I highly recommend this unique course which does more than rehabilitate vertigo and balance, it quells the anxiety, restores confidence & re-equips you for life!
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