Bad
Apps are meant to make navigating a lot simpler. I downloaded it after continuously using the BCBS website and wanting to have something more handy. This app can probably get you to one or to pages/screens before you have to close the app because you can’t go back ‘home.’ The app give you an initial instruction screen with menu buttons ‘before wondering off’ but once you click away front that screen, those buttons are gone, hence the reason why you can’t go back ‘home.’
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Unusable
This app is actually the worst designed app I have ever seen. It is literally impossible to navigate and use.
Yep, still haven’t made improvements
App is still junk and doesn’t work 100% of the time. They clearly don’t want to give out rewards and don’t care to fix anything. Garbage app. Probably the worst app experience I have ever had.
Lags all the time
Terrible app! Seriously how can nobody fix this app after so many complaints.
Fix your app.
You don’t have a back feature. This app is borderline unusable.
Literally Unusable
The app won’t accept my password even after resetting it.
Unusable
Downloaded this for my fitness program benefits and the app is literally unusable. The navigation pane disappears after you navigate to something. No way to go back to the Home Screen. Guess I just have to keep showing a screen shot of my fitness program id card. The fact there is zero Apple wallet integration for the id card is crazy as well. For how much blue cross blue shield members are paying this app could be way better.
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Terribly useless app
Every time you start the app, it’s like if you were starting it for the first time, it has to connect to its website to authenticate my username and password and this weird Gray screen is always popping up, telling me what the keys do which don’t even show up on the app
Basically inoperable
How is this app so bad? It doesn’t have any way to navigate. You use to basically close the app anytime you want to go back home or anywhere really. The app itself doesn’t do anything but display information like logs of check ins to gyms. I’m surprised such bad app is associated with the company.
Awful
This is the worst app I’ve ever used.
It doesn’t work at all
I spent hours trying to figure out how to log into the app, nothing worked.
Broken navigation & Experience
Wherever you open the app and log in it shows nav bar tips, but there is no nav bar! It’s completely gone. There isn’t a consistent way to go back to the home menu so the app needs to close, but every time you open the app it requires you to sign in again. Way too time consuming for check ins.
FRAUD, DON’T DO IT
This is fraud. Buyer beware. They refused to refund my money after billing me for a year after membership was cancelled. They said I did not call to cancel but I know I did. They will play games and rephrase written correspondence over the phone to make it sound like it says something it doesn’t.
Terrible app
This app is now difficult to use. You can’t find any of the navigation controls. It is slow to respond. Can’t really use it
Barcode is scannable
They changed the barcode to be able to scan at the gym and it is not scannable whatsoever. I’ve emailed I’ve called and they don’t do anything about it.
Sucks
Why is it so hard to use this app and website. Get better developers please. I can’t even book a class thru a studio. So might as well not even market that as a perk
Worst app ever written
A vibe coding teenager could make a more functional app. Buttons straight up do not work when pressed!
Garbage
App is unresponsive, not sure why they even went through the trouble of building this. Do better
Garbage App
Really, my kid could build a more reliable app. It’s glitchy and provides very little value. Just accessing your member card requires multiple attempts, closes, etc.
What are we doing here
The experience is abysmal. Pretty much is a website and an outdated one at that. Pages zoom and the like and support is sparse.
