Too invasive
No reason an app should have to track you even when it’s closed.
Lag
When going from maps back to this app to complete the drop off and depart there’s some lag that can cause me to click on wrong person for next trip. Other than that the app works perfectly
Good but could be better.
The app is easy to use and is reliable. My main issue with being a driver for a private company that uses the app is you can only view completed trips for the day. Would be very helpful if they would add weekly/monthly completed trips. I like to take screenshots of completed trips for the day just in case you are asked about something about your hour’s or anything else. Anytime I forget to take screenshots for the day I can’t go back and take them the next day. Would be very helpful if this addition was added.
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Driver
System could be better if it didn’t glitch as much. Send updates
Poor
App isn’t working properly freezes a lot
Glitches
The current updates has caused glitches. Sometimes can’t scroll through the list, hit on my way to arrive & it shows I never hit it. Lots of minor glitches are causing issues
Good enough app when it actually works
This app is abysmal. It freezes up, crashes, becomes unresponsive, and gives error messages constantly. The “on the way” button always sends a message to the rider that I am 3 hours away, when I am never anywhere close to that far away. It makes my phone run hot. It cannot handle simple sign in tasks without crashing.
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Response from developer
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5.
Search
In dispatch we use to be able to search by driver, so we could see where in their schedule they are and be able to view their upcoming trips and make adjustments when needed. Now we are no longer able to do that, Please give it back
La app está fallando mucho
La app se frisa mucho y se cierra mucho y cuesta entrar y firmar
App freezing
App keeps freezing
Sloooow
The app Became too slow
Slow and time consuming
Takes too long to sign people out.
Interferes with times to get to point and b
Addresses are not accurate nor phone numbers
There’s no room for error on pickups or drop offsDude, the trash
Interferes with times to get to point and b
Addresses are not accurate nor phone numbers
There’s no room for error on pickups or drop offsDude, the trash
Crashes
This app crashed constantly
App
Trying to download this app and it’s not downloading
App problems
The app is constantly freezing up and closing wouldn’t recommend this app isn’t nothing but constant issues
Garbage
This app is absolute garbage. I wish we would have never started using it.
Never works right
Always needing to turn phone off and on to restart app so client can sign in.
Your app breaks. Gotta us MY personal phone to get my teammates back in there apps..
Really need to get a better system.
Your app breaks. Gotta us MY personal phone to get my teammates back in there apps..
Really need to get a better system.
DWCROSSLLC
I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much
Response from developer
We're always working hard to improve the app. Thank you for your feedback.
No coverage in some areas.
Does not work well in rural and mountainous areas. Makes reporting erroneous because you have to drive to another area to report.
Response from developer
The app has the ability to save the data of trips completed offline or in a dead zone with no internet coverage. Later, the app will sync the data to the WellRyde portal. We apologize for the inconvenience. Don't hesitate to reach out to us at +1-800-597-2047, Option 5.
DWCROSSLLC
I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much
