Honestly…
We choose virtual health apps and tele docs because of the convenience, right? Well this is anything but. The process to download, login and set up an account was a breeze. Choosing a provider, and even the wait for the provider was super convenient. The doctor was awesome. Exactly as expected. However, no where during this process was I told that the turn around time for the prescriptions being sent to the pharmacy WAS 12 HOURS! We use these apps to get the relief we need, quickly and without the fuss. But what good are they if you have to wait 12 HOURS for a prescription to even be called in? Crazy town. The support ladies were nice, but other than “escalate this to someone” they aren’t helpful. You’re just expected to wait. I could have gone to urgent care 6 times over in the amount of time I’ve waited for my prescription to be called in. My pharmacy is as baffled as I am. Unacceptable. This is broken.
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Dr. Omar was great
My virtual visit took less than 60 seconds. I told him what was happening and he sent me the medicine I needed. I have never had such a concise visit with a doctor. We got straight to business. 10 out of 10 would go to this guy to avoid treatment taking up your entire day. if you’re a person who likes making sure doctors know the minute details of your situation and you like dragging things on, he may not be for you. But if you want to get your medicine and get out, this is your guy. 10/10.
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Quality Care and Convenient
I am so grateful for this service provided by Wellstar. I feel very good about the care provided. It was adorable and so easy.
Great care!
Dr. James Campbell was excellent! He listened to my concerns and history and was great about prescribing medications to cure me. I will definitely use this service again!
Bed visit
This is officially the BEST service on the planet. So amazingly convenient, thorough, and fast.
Quick and efficient
We have used WellstarOn twice snd both times it has been so helpful. Situations have arose at night, on the weekends and/or out of town. Treatment was given with medication called in resulting in a quicker start to healing. We’re thankful for this option.
Super great!
This was my first time using online telehealth in any capacity. It was quick and easy and my provider Kimberly was terrific. I would definitely do this again.
Frustrated wait
I waited 45 minutes to connect with a NP with no success so I disconnected. I then selected a PA who was avbl and immediately connected with them and they provided a quick resolution to my wife’s condition.
Great experience.
Such a quick and great experience. I not even have to leave my home and wait some time in the urgent care or look for a doctor’s office. I highly recommend the app and the doctors are always very caring. Love it!
My COVID care
This Doctor is a great Physician!
Great service
Doctor was great. Very personal, really helpful and nice. Took time to explain how it started and the treatment. Definitely recommend
Convenient
It was quick, convenient and empathic service.
Urgent Car Online Visit
Pleasant Visit, helpful and quick!
Thank you
Thank you for helping me so quickly and efficiently and getting the correct medication I need
Np Kim
Great visit! Thank you … you probably saw my gum better with the I phone than in person!:)
Works great.. when it does work
The download process, entering information and speaking with a Physician was easy. That said, after the meeting, the doctor failed to call in the medicine to my pharmacy. Instead of WellStar wanting to fix it, they had to set up a claim and I will have to wait 24 hours until they contact the doctor and I can go pick up my prescription.
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Loved The Service/Doctor
I loved this app, doctor and the service. I had stopped off at an urgent care center and it was a three hour wait. I logged onto the app and got my meeting and prescriptions filled within 15 minutes. (for bronchitis) Thank you so much. Now I can get to feeling better instead of waiting.
Dr. Grace Chiang
Wellstar is the most flexible Healthcare System I ever encountered. It’s personnel are clearly mission oriented as demonstrated by the genuine caring manner and expertise on all contacts. The virtual appointment system effectively bridges the gap between my follow up care needs and the logistical challenges an out of town visit presents. The interaction I experience with my provider lacks nothing. I am so grateful to have this viable option.
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Thankful patient!!!
I am a hospital employee in the rehab department and a mom of 3 who just came down with mastitis over the weekend. I can’t say enough how grateful I am for Dr. Ingrid Mixter and for being able to talk to a provider today! My other doctors are so overwhelmed with patients that I would have had to wait for treatment and miss work when we’re already short staffed or go to our ER for treatment. I am relieved that I can pick up my prescriptions and get better so I can be there for my own job tomorrow. Thank you for taking care of me!
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Sensitive to bandwidth
User friendly and stable. My only issues have come when a new device is connected to the internet, with interruptions to both audio and video for a short period of time. I suppose Comcast could be the culprit here, just something I’ve noticed.
