Negative Stars
This was such a waste of time. The doctor wasn't even listen to what I was saying. I have a swollen tonsil and a sever cough and her recommendation was to gargle with salt water like what kind of google doctor is this. I could’ve made that suggestion myself. When do doctors not give a antibiotic for tonsillitis? I can barely swallow and the coughing makes my chest hurt. But her reply is salt water gargle and Flonase smh
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Visit
I called into the WellVia app today and spoke to Dr Mary Clifton.
I’ve had years of sinus infections and know my body. I had a viral infection a month ago and the drainage and infection resulted in a sinus infection after the virus cleared up. I do not have allergies.
Dr Clifton did most of the talking and just told me to use salt water, otc meds, things like that. Things I’ve been using for a month with no result, sinuses are getting worse, not better.
She did not really listen to me and I feel it was a waste of my time.
When infection lingers for a month, it is time for an antibiotic. OTC meds are obviously not working.
If I wanted a holistic doctor, I would have found one.
I’ve had years of sinus infections and know my body. I had a viral infection a month ago and the drainage and infection resulted in a sinus infection after the virus cleared up. I do not have allergies.
Dr Clifton did most of the talking and just told me to use salt water, otc meds, things like that. Things I’ve been using for a month with no result, sinuses are getting worse, not better.
She did not really listen to me and I feel it was a waste of my time.
When infection lingers for a month, it is time for an antibiotic. OTC meds are obviously not working.
If I wanted a holistic doctor, I would have found one.
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Medication
I never received the medication I was prescribed.
Worthless
If your not vaccinated they won’t help you. Waste of time and money
No help
This is the 2nd time I’ve gotten no help from WellVia. I was argued with and basically made to feel stupid.
Poor service
I requested a visit/call at 7:30 pm on 9/10/22 received a text saying someone would be calling shortly, a few minutes later received another text saying my appointment/call has been moved up to 8:30 pm , no one called. I called back around 9:30 no answer left my number to receive a callback because all representatives were currently busy , never received a callback . It is now 2:45 in the morning can’t sleep from sinus headaches stuffy nose etc taking more over the counter medicine that’s not helping this is my first time using this service and I’m highly disappointed I have no stars to give at all because I received No service
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Love WellV
They have helped me and my family countless times. I love not having to go to an urgent care facility for stomach bugs, ear infections, UTI etc. Always receive top notch virtual care. And always receive the right meds.
Waste of money
I have used WellVia 4 times. The first time the appointment was cancelled because they couldn’t find a doctor in my area but never notified me. The second and fourth time, I was “seen” by a pediatrician! I am 64 years !!! Every time I was told to use over the counter medication and I would get better in 7-10 days. The third doctor eventually called in a prescription, but didn’t bother to tell me. Each time I have ultimately had to go see my physician for antibiotics. The doctors I have interacted with seem to be bothered that they are having to deal with me and won’t listen to the fact that I know shaft is going on with my body. I know when I have a sinus infection and bronchitis! I used the service because I have felt to bad to go to the doctor and the service is provided by my employer, but it is a waste of time and money!
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This Service is horrible
My company switched to WellVia from medlive and we have had nothing but trouble with it. My wife called for the first time yesterday and when the doctor called her back he was driving down the road with his windows open then he just hung up. When we did get ahold of someone else they talked to my wife like she was an idiot. My son has been waiting to the doctor to call for over an hour they it texts and said the first call was missed , his phone never rang. So I’ll not be using this anymore and I’ll let my HR know that just because it’s cheaper doesn’t mean better
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Great
Easy to use I placed a apt on the app was called within 15 minutes and received my prescription to my saved pharmacy without having to do anything. Love it.
Worthless
Called with COVID-19 positive test. Asked for antiviral. While pharmacists are able to Apple criteria for prescription, the DOCTOR at WellVia was unable to do the same application of criteria. This was my second, and last attempt to use WellVia. I will be reporting my negative experiences to my employer.
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Amazing upgrade
I just downloaded the new version of the WellVia APP. The difference between version 1 and version 2 is amazing. The new version is so user friendly. It is easy to maneuver and you always know where you are in the process. Night and day improvement. I have been using WellVia for 7 years now and love the service and now love the APP
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How do you give ZERO stars
Doctor spoke quickly, could barely understand his accent, and advised me to go see someone in person. Waste of time and copay
Unprofessional
Doctor was unprofessional and spoke as though she was a teenage girl. She did not listen to what I was saying and then documented my symptoms and our conversation incorrectly. My experiences prior to this visit have been significantly better.
Me
Not veryKnowledgeable and helpful
No help whatsoever
I hope my employer isn’t paying very much for your service. I have been attempting to schedule a mental counseling session and there are never any sessions available. Absolutely positively not helpful.
Telemed
So far I have tried to use it 3 times and not once have they been helpful
My first visit
I accidentally typed my phone number in wrong so the doctor was unable to reach me. They closed the visit and advised I would have to pay for a whole new visit to be see since I accidentally typed in the wrong number.
Physician that would not listen
It was disheartening to hear that a physician that called me refused to listen or look at my sons past history when making recommendations. Everything was over the counter and after explaining he gets bronchitis and it won’t go away until I take him to the hospital if he doesn’t have an antibiotic she stated “well you should take him to the hospital then because I’m not prescribing that”.
I have never been discredited as a mother when discussing my sons Heath. We have used WellVia before and every time got what we needed and he was good to go but this time was not the case. It’s sad my insurance pays 100% for us to use when it’s not beneficial for families. We ended up doing his Kelsey seybold doctor and getting what we needed, but it was not the experience we have had in previous years and the physicians were not well trained in customer service or how to care with compassion and listen to parents when they know their children’s history.
I have never been discredited as a mother when discussing my sons Heath. We have used WellVia before and every time got what we needed and he was good to go but this time was not the case. It’s sad my insurance pays 100% for us to use when it’s not beneficial for families. We ended up doing his Kelsey seybold doctor and getting what we needed, but it was not the experience we have had in previous years and the physicians were not well trained in customer service or how to care with compassion and listen to parents when they know their children’s history.
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WellVia is great doc not so much
It’s said when we have come to a time where the doctors will not listen to the patient. I have never been treated as rudely as I was on my last visit. Once I stated I had not been vaccinated his attitude completely changed. He didn’t listen when I would answer his questions and state I didn’t ask that my question was… and it was the same question and I did answer. He also did not pay attention to my chart to see what I was allergic to even after I stated some of the drugs I am allergic to I got the same response he asked the same question again ad then sent in a proscription I can’t take and when the pharmacy asked them to send something else they said they would and a day later there still hasn’t been something new sent. My request to WellVia would be to make sure this doctor never is assigned to me or my family again!
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