Wenea · Electric Car Charging User Reviews

Name: Wenea · Electric Car Charging
Rating: 5 (3 reviews)

Wenea · Electric Car Charging

Wenea PRVE

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Very counterintuitive but worked in the end

Plugged in and followed instructions but it never got beyond the preparing stage. Unplugged and got a message I had been charged €11 for nothing. However, tried again and this time had a successful and quick charge and I was only charged for what I received. However, it could have been simpler and worked straight off.

JeremyPatton

4 months ago

Response from developer

Thanks for your feedback. We’re sorry to hear about your experience. If the charging session didn’t start correctly, the amount you see may be a temporary pre-authorisation rather than a final charge. Please contact our support team at customer@wenea.com or 0800 208 8897 so we can review the session and help resolve it.

Spain’s No. 1 in Network Quality

Wenea always works and gives confidence when charging.

Gertru-Miura

6 months ago

Response from developer

Thanks for your review! We’re really glad to hear that Wenea gives you confidence when charging. That’s exactly what we aim for. Hope to see you again soon!

Difficult to set up app

Very slow 28kwh

Sherbert 101

7 months ago

Response from developer

Thanks for your feedback. Charging speed depends on the type of charger and the vehicle. Across our network in Spain and the UK, we offer a wide range of charging powers—from AC to rapid and ultra-rapid DC—to suit different needs. In the Wenea app, you can filter stations by charging power to choose the option that best fits your journey. We aim to provide solutions for all charging scenarios.

Excellent

All worked well

Sven vonder

7 months ago

Response from developer

Thanks for your review! We’re glad to hear everything worked well. Hope to see you again on your next charge!

User

Amazing charger very fast

Islail Jaala

7 months ago

Response from developer

Thanks for your review! We’re glad to hear you had a great experience and enjoyed the fast charging. Hope to see you again soon!

Useless

Don’t look after their chargers

Little Plums

7 months ago

Response from developer

Thanks for your feedback. We’re sorry this was your impression. We take maintenance seriously across our network and continuously work to improve reliability and uptime. Your comment helps us keep improving.

App setup

Took a lot longer than other apps to setup and start charging, was able to set up accout through apple pay this was good and would of been great if i could of just added payment from there, had to find my card it took 3 attempt to register in the freezing cold. Also would be good at that price if you took Amex

Sportbilly100

7 months ago

Response from developer

Thanks for sharing your experience. We’re sorry the setup took longer than expected, especially in those conditions, and we’re glad Apple Pay helped make part of the process easier. At the moment, American Express isn’t available as a payment option, but we’re actively working to expand supported payment methods, and your feedback helps us prioritise future improvements. Thanks again for taking the time to let us know.

Very frustrating

Terrible app. I’ve spent two days at the Hyatt Regency Madrid parking lot trying to charge my car and it’s absolutely impossible. Error, plus error, plus error. Tried everything. Even customer service and nothing. I’m recommending the Hotel to change the company brand. Hope they listen.

Lcviz

8 months ago

Response from developer

We’re very sorry to read about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Our technical team has reviewed the chargers at the Hyatt Regency Madrid and they are now operating normally. If you encounter any further issues, please contact us directly at cliente@wenea.com or by phone at +34 915 06 06 00 so we can assist you immediately.

Doesn’t work at all

Managed to download the app and registered. Then added my vehicle info and also payment methods. After all, it can’t identify the charger in the carpark we were in. Totally useless. Waste of time and money.

Amarischia

a year ago

End

I was an early user but there were some issues and I wasn’t so reliable, but now Wenea have definitely upped their game. Easy and couple of hours you have 100 miles. Keep up the good work.

ValMorby

a year ago

Response from developer

Hello, Thank you for your feedback and for trusting Wenea since the early days. We’re glad to hear you’ve noticed the improvements and that your recent experience has been positive. We’ll keep working hard to make charging even easier and more reliable. The Wenea Team

Failed!

I have successfully used this app a couple of times to charge my car at the same unit in Spain. On the most recent occasion all seemed well…the app took €25/ £20 off my registered card, but then failed to register the charge session, or refund the balance…it was only a top up session. There is no one available to assist in Spain over the weekend! Not happy…moving on to Iberderola stations….which are also much cheaper.

Brichapm

a year ago

Response from developer

We’re sorry to hear about your experience. If a session fails to start, any pre-authorisation hold is automatically released, though timing depends on your bank. Our customer service team is available 24/7 to assist you—please reach out at info@wenea.com so we can better understand your situation and help resolve it.

So unreliable

So not depend on those locations

Simon RD

2 years ago

Easy process

Surprised by all the negative reviews. Created my account and profile, added payment methods easily. Selected how many KWh I wanted to charge and it shows the price up front which I like. Really easy and smooth process. Recommend!

LukeTK41

2 years ago

Response from developer

Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience creating your account and using our services. Our team works hard to ensure that the process is as easy and transparent as possible, so it's great to know that you appreciated the upfront pricing feature. We truly value your recommendation and look forward to continuing to serve you on your electric journey. If you ever need any assistance or have suggestions, please don't hesitate to reach out to us at 020 8124 9900. Safe travels!

Support not in English

I can’t contact support,it’s not in English.also charger in Teignmouth now working but app says no

Pollywollydo123

2 years ago

Makes charging so much easier!

This app has made it so much easier to charge my car. After registering it I can just plug it in and it will immediately start charging!

A.M-00

2 years ago

Response from developer

We're thrilled to hear that Wenea has simplified your car charging process! If you ever need assistance or have any questions, feel free to reach out to us. Happy charging!

really handy

I visit Devon quite often and these chargers are everywhere. They are in the best locations and the app is super useful, especially the fact that I can plug in and it will start charger without having to tap my card!

GjoB123

2 years ago

Response from developer

Thank you for your positive feedback! We're delighted to hear that you find our chargers conveniently located throughout Devon and that our app enhances your charging experience. Providing seamless and user-friendly solutions is at the core of what we do, and we're glad to hear that our autocharge feature adds convenience to your charging process. If you have any further suggestions or feedback, please feel free to share them with us. Safe travels and happy charging!

I never leave reviews..

At first I was a but confused on how to charge, but after I contacted the customer service team they were really helpful and explained how to charge my car.

vdhsjbfbfbskanrbhcjd

2 years ago

Response from developer

Thank you for sharing your experience! We're delighted to hear that our customer service team was able to assist you with charging your EV. At Wenea, we're committed to providing the best charging experience possible and ensuring that our customers feel supported every step of the way. Please don't hesitate to reach out if you have any further questions or need assistance in the future. Best regards.

Great customer service

I had a few problems at first with the Exchange Street charger, but once I contacted the customer service team, they managed to start the charge almost straight away! Will definitely charge with Wenea again.

MaritaCG2706

2 years ago

Response from developer

Thank you for sharing your experience! We want you to know that we are committed to providing you with a satisfactory charging experience. Best regards.

Poorly implemented location

I just used a charger in the Westfield Glories shopping center in Barcelona. The app seemed to work ok but there is not sufficient mobile reception where the charger is to allow the app to function. I had to go up a level to get the app to work. Then I had to start the charge in the app and run back down a level to connect the car and start the charge. Then while the charge was happening the app was giving me a message that the charge failed and would have like to try again or cancel. In the end the car did charge properly and my credit card was billed but I can imagine most people wouldn’t bother.

emUnwired

2 years ago

Response from developer

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while using our charger at Westfield Glories shopping center. We are working to enhance your charging experience at this charging station. If you encounter any further issues or have any feedback, please feel free to reach out to us. Your input helps us improve our services. Best regards.