Periodically signs me out and deletes all downloads
Every two weeks or so I lose everything I've downloaded
Extremely unprofessional
I’ve been using the app for two years. Out of nowhere access to audio material is gone. It now populates with my eBooks instead. Customer support offers no solutions besides, 1) making me prove I’m not crazy and, 2) telling me to try signing in & out and uninstall/reinstall. After this, they ghosted me. This is extremely unprofessional. Next steps is to report it to my school so that they can address it.
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Need more selections
I love the audio lectures here but the selection needs to be much wider.
Issues and No Support
I’ve been using this app for three years. Recently, two tracks refused to download. I contacted support and they told me to delete the app and reinstall it. I did that, and now the app says Incorrect Password and won’t let me log in. I can log in on a browser, so I know the issue isn’t correct. I replied to support again and have gotten no response. I wish I had not listened to the initial support, because being able to access my entire library minus two tracks is preferable to not being able to log in and access anything at all.
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Issues Left and Right
This app has tons of issues. Not the least of which is the fact that it won’t download or play anything. Awful app. Another horrendous product brought to you by the lazy team at West.
