User friendly app
The app is very easy to use and seems to improve continuously. Thank you.
Love the WGB App!
Super easy to use, can do almost anything from the app, and I love the notification reminders about holiday closures, etc.
Fast, reliable and easy to use!
The West Gate Bank Mobile app makes everyday banking tasks easy. This app is fast, reliable and easy to navigate. I really enjoy the new transaction logos presented on each item. Very cool!
App is so slow
The app is incredibly slow. I love the bank and am happy with everything except the app. I have a terrible time logging in, it takes about 5 minutes for it to load and when it does it’s not always accurate if I just went to the ATM or made a transaction. It seems to lag. It seems like there are some issues. This never used to be a problem.
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Friendly Banking
All the staff at the WGB on north 84th have always been very friendly and helpful.
Not recommended > Wells Fargo
Unable to login for a week. Keep calling in and no one has reported any issues.
Past year experience. The website is hit or miss. No worker knows wants going on.
Workers are horrible, no training at all. I have to call multiple branches until someone knows how to increase credit limit.
Past year experience. The website is hit or miss. No worker knows wants going on.
Workers are horrible, no training at all. I have to call multiple branches until someone knows how to increase credit limit.
app issues
seems like the app is always having issues. this isn’t the first time this has happened but right now i can’t deposit any checks and haven’t been able to for about a week. i deleted the app and redownloaded it only for me to not be able to even get into the app. it’s starting to annoy me that the app always has issues like this.
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Makes banking difficult for unique situations
Don’t get involved with this bank if you have anything other than simple needs for transactions. After that, customer service goes down hill. Seriously considering closing all 8 accounts that I have access to in the near future.
Garbage
The new update for this app is complete garbage the original one was so much better
Unprofessional
Trying to deposit a check and because I wrote mobile deposit and not mobile deposit only West Gate Bank you rejected the check and now I have a negative balance
I would not recommend this bank anymore.
Everything seems to have gone off the rails since their "tech upgrade."
I've been waiting for six weeks for a new MasterCard debit card. I've been through two temporary cards while waiting. At one point my second temporary card stopped working and I found out it was because the expiration date in their system was different than the date on the card. I'm not sure why but it's nearly impossible to get the telephone app to open up. It would appear that they are blocking my VPN. I have to juggle back-and-forth for about 10 minutes before I'll find a VPN location that will allow the website to open up. Now, why on earth would a bank block of VPN which is designed to keep me safe?!
I've been waiting for six weeks for a new MasterCard debit card. I've been through two temporary cards while waiting. At one point my second temporary card stopped working and I found out it was because the expiration date in their system was different than the date on the card. I'm not sure why but it's nearly impossible to get the telephone app to open up. It would appear that they are blocking my VPN. I have to juggle back-and-forth for about 10 minutes before I'll find a VPN location that will allow the website to open up. Now, why on earth would a bank block of VPN which is designed to keep me safe?!
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West Gate Bank
Love the new app!
Billpay
I don’t like the new bill pay
Old software was better
The bill pay is terrible the function of the app works overall but it is not user friendly.
New Software
I can’t get into my account on my desktop trying 3 browsers. iPad won’t work. Only my iPhone, meaning my account is not locked. Longtime customer, but this isn’t working!
Great app
Great app, love the new look!
Great App
Great Bank
Update looks great!
Great update!
Organized
Great app, very organized and easy to use.
New App
Great update.
