Never seems to work?
Almost every time I’ve tried to use the app there is a technical error and told to try again later. Waste of time.
User Interface & Experience
The Westfund team are great but the tech is lacking. The app interface and experience needs modernising and the addition of iPad compatibility and dark mode would be useful. However, I will always take lower premiums over tech….just some feedback to stay relevant in the health insurance arena.
Great app
Great app
This app is pointless
The app won’t ever let you log in. You will always be met with a problem connecting and told to try again or log out.
Starting to consider changing health funds
Starting to consider changing health funds
In 2025…really?
Download this app and take a trip back to 2005 with an app that only works when it fancies, and needs to be deleted and reinstalled every month or so. When you call up to find out the problem, apparently there isn’t one. Ever. Literally EVERY other app I have works seamlessly - as does my phone - so I’m pretty sure it isn’t me. Westfund: do better.
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App Never Works
Unfortunately the app never works. Never opens, always says error and is always down. This makes it incredibly hard to make claims so much so we are looking at swapping health funds for someone more reliable.
Westfund “upgraded “
App revision freezes
REALLY NEEDS WORK
The app is horrendous to use and doesn’t even have a forgot password option. When it rarely works it will usually crash on me. Very frustrating
Time Consuming Login
Used to be able to log in to the app with a PIN. Following a recent update I now have to type my user/email address and password every time. The whole idea of having an app is quick & easy access … now it takes just as long as accessing my account via a desktop PC. So this update is counterproductive.
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A
Update is a fail
Can’t upload supporting documents …
Can’t upload supporting documents …
It works, but…
If I tap on either of the boxes to enter my email/username or password, it doesn’t bring up the iphone’s keyboard. I literally cannot login normally. I have to open up a different app, type my details out in a searchbar or whatever, then copy and paste my details into the Westfund app’s boxes. I’ve never had to do this with an app allegedly made by a professional company. Absolutely wild.
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Easy app, great people
Simple app which is easy to navigate. Great people available on the phone if you ever need them. Happy with Westfund
Where’s Logout??
Where’s the logout function??
A+ Awesome app
Love all the new features 😃
Login doesn’t work
Seeing a generic “system error” message on login. Am using member number + dependant code with temp password.
Great so far
I have had the app for about a year and had no troubles yet. I like that I can submit claims by phone.
Loving the new app
Loving the new app
0 stars - Useless- cannot log in
Cannot log into the app even when removing the 0 from the dependant code.
Remaining limits?
Please add remaining limits on extras,
Thank you
Thank you
Can’t login
App does not work, fail
