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I shopped from west side store many times and all the sale persons were helpful, recently I purchased from online 2 items one a Jean and a top it’s been more than 3 months still i didn’t get my top it’s very disappointing tried to reach there customer service they are the worse.
I went there physical showroom twice and people there have no idea how to deal with it they gave us a person number he asking many questions even we send all the order details. Now I stopped reaching them and accepted that my money is loss .
Improve customer service please and put people who knows how to solve problems don’t waste people time .
I went there physical showroom twice and people there have no idea how to deal with it they gave us a person number he asking many questions even we send all the order details. Now I stopped reaching them and accepted that my money is loss .
Improve customer service please and put people who knows how to solve problems don’t waste people time .
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traumatic, humiliating, and unprofessional behavior.
I am writing this with a heavy heart and immense anger. As a loyal, long-time Westside customer I never expected to be subjected to such traumatic, humiliating, and unprofessional behavior. Today, I was falsely accused of shoplifting. A store staff member had handed me a shopping bag to use, completely unaware that a loose security tag was already sitting inside it. I put a few clothes in the bag and went to the ladies trial room—where, shockingly, male staff members were present inside the trial area. No one stopped me or told me the bag wasn't allowed inside. Later, a female staff member asked for the item, and I handed it over immediately. Suddenly, another staff member claimed a security tag had been detached. I instantly told them, "If you suspect me, please check me right now." They stayed silent at that moment. Instead of handling their suspicion privately, they waited until I went downstairs to settle my bill. In front of a crowded store, the entire staff surrounded me, and accusing me and humiliating me in front of dozens of other customers. A female staff member then took me into a room and conducted an incredibly rough physical search, even aggressively checking my inner garments. I understand security is part of their job, but there is a protocol to follow. Disrespecting a customer, publicly shaming them without proof, and violating their personal space is unacceptable. I am deeply scarred by how I was treated for a mistake made by their own staff. I will never forget this embarrassment in my life , and I will never step foot into a Westside store again. Management needs to take strict action against the staff on duty today. I will never shop here again. This all incident happened in westsid near RD circle govind nagar Nashik , Maharashtra #Westside #BadCustomerService
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Pathetic
I love westside and trust it always when it comes to quality. But what is this westside, your website and app is just super pathetic. My main and the most obvious thing to check before launching is the wishlist feature. I have spent hours selecting the products and when i checked the wishlist it is all vanished. This is truly not acceptable behaviour from an ecommerce website. And another feature which ofc should be there in your website is that when the user checks the details of any product and comes back to the listing for god's sake do not refresh the page which comes back to the first product and you have to navigate all over again and ofcourse as the wishlist feature is fantastic we couldn't even wishlist from the listing page itself. I would appreciate if you look into this matter asap!
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Fraudulent Experience – No Delivery, No Support, No Accountability
This has been one of the worst online shopping experiences I’ve ever had. I placed an order on the Westside app over a week ago and paid in full online, yet there has been absolutely no progress or update on my order. The status hasn’t changed at all — it’s completely unacceptable.
Their customer support is a joke. I’ve called multiple times, waited over 20 minutes each time, and not once has anyone bothered to answer. This level of negligence is beyond frustrating — it’s outright irresponsible.
At this point, it genuinely feels like my money has been taken without any intention of delivering the order. This is extremely unprofessional and raises serious concerns about the reliability of this app.
If this issue is not resolved immediately, I will be forced to escalate this further and take appropriate action. I strongly advise others to avoid ordering from Westside online unless they’re okay risking their money and time.
Fix this ASAP.
Their customer support is a joke. I’ve called multiple times, waited over 20 minutes each time, and not once has anyone bothered to answer. This level of negligence is beyond frustrating — it’s outright irresponsible.
At this point, it genuinely feels like my money has been taken without any intention of delivering the order. This is extremely unprofessional and raises serious concerns about the reliability of this app.
If this issue is not resolved immediately, I will be forced to escalate this further and take appropriate action. I strongly advise others to avoid ordering from Westside online unless they’re okay risking their money and time.
Fix this ASAP.
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Products do not load when clicked on categories
Off late, on an iPhone, on tap of any of the categories section it throws an error - Oops We couldn’t find that collection. The behaviour has been so for 2 days now. Kindly fix it asap
Additionally, the search results back navigation needs a fix. When a user searches for a product, the relevant product list is displayed. On tap of the product , product details page is displayed. Till here it works great. Now, tap back to return to the search list, the user is navigated back to the top of the list rather than to the same position of the last viewed product. This is not 2010 and impossible to achieve, kindly fix this basic behavior.
Additionally, the search results back navigation needs a fix. When a user searches for a product, the relevant product list is displayed. On tap of the product , product details page is displayed. Till here it works great. Now, tap back to return to the search list, the user is navigated back to the top of the list rather than to the same position of the last viewed product. This is not 2010 and impossible to achieve, kindly fix this basic behavior.
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