traumatic, humiliating, and unprofessional behavior.
I am writing this with a heavy heart and immense anger. As a loyal, long-time Westside customer I never expected to be subjected to such traumatic, humiliating, and unprofessional behavior. Today, I was falsely accused of shoplifting. A store staff member had handed me a shopping bag to use, completely unaware that a loose security tag was already sitting inside it. I put a few clothes in the bag and went to the ladies trial room—where, shockingly, male staff members were present inside the trial area. No one stopped me or told me the bag wasn't allowed inside. Later, a female staff member asked for the item, and I handed it over immediately. Suddenly, another staff member claimed a security tag had been detached. I instantly told them, "If you suspect me, please check me right now." They stayed silent at that moment. Instead of handling their suspicion privately, they waited until I went downstairs to settle my bill. In front of a crowded store, the entire staff surrounded me, and accusing me and humiliating me in front of dozens of other customers. A female staff member then took me into a room and conducted an incredibly rough physical search, even aggressively checking my inner garments. I understand security is part of their job, but there is a protocol to follow. Disrespecting a customer, publicly shaming them without proof, and violating their personal space is unacceptable. I am deeply scarred by how I was treated for a mistake made by their own staff. I will never forget this embarrassment in my life , and I will never step foot into a Westside store again. Management needs to take strict action against the staff on duty today. I will never shop here again. This all incident happened in westsid near RD circle govind nagar Nashik , Maharashtra #Westside #BadCustomerService
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Pathetic
I love westside and trust it always when it comes to quality. But what is this westside, your website and app is just super pathetic. My main and the most obvious thing to check before launching is the wishlist feature. I have spent hours selecting the products and when i checked the wishlist it is all vanished. This is truly not acceptable behaviour from an ecommerce website. And another feature which ofc should be there in your website is that when the user checks the details of any product and comes back to the listing for god's sake do not refresh the page which comes back to the first product and you have to navigate all over again and ofcourse as the wishlist feature is fantastic we couldn't even wishlist from the listing page itself. I would appreciate if you look into this matter asap!
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Fraudulent Experience – No Delivery, No Support, No Accountability
This has been one of the worst online shopping experiences I’ve ever had. I placed an order on the Westside app over a week ago and paid in full online, yet there has been absolutely no progress or update on my order. The status hasn’t changed at all — it’s completely unacceptable.
Their customer support is a joke. I’ve called multiple times, waited over 20 minutes each time, and not once has anyone bothered to answer. This level of negligence is beyond frustrating — it’s outright irresponsible.
At this point, it genuinely feels like my money has been taken without any intention of delivering the order. This is extremely unprofessional and raises serious concerns about the reliability of this app.
If this issue is not resolved immediately, I will be forced to escalate this further and take appropriate action. I strongly advise others to avoid ordering from Westside online unless they’re okay risking their money and time.
Fix this ASAP.
Their customer support is a joke. I’ve called multiple times, waited over 20 minutes each time, and not once has anyone bothered to answer. This level of negligence is beyond frustrating — it’s outright irresponsible.
At this point, it genuinely feels like my money has been taken without any intention of delivering the order. This is extremely unprofessional and raises serious concerns about the reliability of this app.
If this issue is not resolved immediately, I will be forced to escalate this further and take appropriate action. I strongly advise others to avoid ordering from Westside online unless they’re okay risking their money and time.
Fix this ASAP.
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Products do not load when clicked on categories
Off late, on an iPhone, on tap of any of the categories section it throws an error - Oops We couldn’t find that collection. The behaviour has been so for 2 days now. Kindly fix it asap
Additionally, the search results back navigation needs a fix. When a user searches for a product, the relevant product list is displayed. On tap of the product , product details page is displayed. Till here it works great. Now, tap back to return to the search list, the user is navigated back to the top of the list rather than to the same position of the last viewed product. This is not 2010 and impossible to achieve, kindly fix this basic behavior.
Additionally, the search results back navigation needs a fix. When a user searches for a product, the relevant product list is displayed. On tap of the product , product details page is displayed. Till here it works great. Now, tap back to return to the search list, the user is navigated back to the top of the list rather than to the same position of the last viewed product. This is not 2010 and impossible to achieve, kindly fix this basic behavior.
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Worst store
I had a very disappointing experience with Westside's online ordering service. The customer support is incredibly poor and frustrating to deal with. When I tried contacting them over the phone, they purposely disconnected the call midway through the conversation. Additionally, their email support is chaotic-responding with resolutions for tickets that aren't even mine, leaving me completely confused about my issue.
To make matters worse, I tried reaching out through Instagram, but the response there was equally bad. Despite multiple attempts, I didn't get any proper support or resolution. This level of poor service is unacceptable, and it has completely ruined my trust in their online platform.
I hope they seriously work on improving their customer service because this experience has been beyond frustrating.
To make matters worse, I tried reaching out through Instagram, but the response there was equally bad. Despite multiple attempts, I didn't get any proper support or resolution. This level of poor service is unacceptable, and it has completely ruined my trust in their online platform.
I hope they seriously work on improving their customer service because this experience has been beyond frustrating.
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Terrible Experience – Wrong Parcel & No Refund Even After Return!
I had a very disappointing and frustrating experience with the Westside online shopping app. Not only was I sent the wrong parcel, but I’ve also been waiting endlessly for refunds on two returned items that were already picked up by their delivery partner.
Despite multiple follow-ups, there has been zero resolution. Their customer support is completely unresponsive or keeps giving the same generic replies without actually solving anything.
This feels like outright fraud – they took the products back but never issued the refund. As a customer, I feel cheated and helpless. I expected far better from a reputed brand like Westside.
Avoid shopping on this app unless you’re okay with the risk of losing your money and getting stuck in a loop of false promises and poor service.
Despite multiple follow-ups, there has been zero resolution. Their customer support is completely unresponsive or keeps giving the same generic replies without actually solving anything.
This feels like outright fraud – they took the products back but never issued the refund. As a customer, I feel cheated and helpless. I expected far better from a reputed brand like Westside.
Avoid shopping on this app unless you’re okay with the risk of losing your money and getting stuck in a loop of false promises and poor service.
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Glitchy and Frustrating – Not What I Expected from Westside
I really expected better from a brand like Westside, but the app experience has been consistently disappointing. It frequently gets stuck during login and signup—sometimes asking for credentials multiple times, which is frustrating and time-consuming. The wishlist feature is also unreliable; items disappear or don’t save properly, making it hard to plan purchases or revisit favorites. Overall, the app feels glitchy and poorly optimized. I hope the developers take user feedback seriously and work on improving stability and usability soon.
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Worst shopping app I ever downloaded
Customer service is so bad so that it won’t be connected . We have to try for at-least half an hour to connect with a dispatcher and the wait time is endless. Also the refund process takes at-least a month. My product got cancelled by itself because they didn’t have the stock only after I made the payment. They refunded after a month because of my endless calls. Also the collections are very much smaller compared to the store for instance they literally have 10 flats in the footwear collection . Never recommend purchasing online through Westside app.
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Disappointed with the Westside App Experience
I’ve had a consistently poor experience with the Westside app. Their customer service is extremely unresponsive—it’s almost impossible to reach them over the phone, there are no replies to emails, and tickets raised through the app go unanswered.
Another major issue is with order fulfillment. When placing multiple-item orders, only one item gets delivered, and there is no update or communication regarding the remaining items. With no effective support channels, resolving such issues becomes frustrating and time-consuming.
Overall, I’m very disappointed with the service. I expected a lot better from a brand like Westside.
Another major issue is with order fulfillment. When placing multiple-item orders, only one item gets delivered, and there is no update or communication regarding the remaining items. With no effective support channels, resolving such issues becomes frustrating and time-consuming.
Overall, I’m very disappointed with the service. I expected a lot better from a brand like Westside.
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Worst Customer Service
I’m genuinely disappointed with how Westside’s quality and service have deteriorated over time. The customer experience is becoming increasingly frustrating.
You’ve introduced new return policies without any prior communication. If a customer shops online and the size doesn’t fit, they are forced to visit the store for a return or exchange. That defeats the entire purpose of online shopping. And to make matters worse, your stores don’t even have proper size availability.
Your size chart is misleading – for instance, you claim size L fits a bust of 36–38, but what you deliver fits 32–34. That’s not just poor standardization, it’s misleading.
When a customer returns an item, you issue a credit note on paper, instead of digitally through the app. Why even push customers to use the app or take membership if it’s not integrated or beneficial?
And what’s more shocking – if a customer loses the physical invoice, you refuse to exchange or return the product. In today’s digital age, why aren’t invoices linked to the app or customer account? What is the app for?
Your marketing strategies, product quality, and customer service need urgent improvement. Right now, it feels like you’re cutting corners at the cost of loyal customers.
You’ve introduced new return policies without any prior communication. If a customer shops online and the size doesn’t fit, they are forced to visit the store for a return or exchange. That defeats the entire purpose of online shopping. And to make matters worse, your stores don’t even have proper size availability.
Your size chart is misleading – for instance, you claim size L fits a bust of 36–38, but what you deliver fits 32–34. That’s not just poor standardization, it’s misleading.
When a customer returns an item, you issue a credit note on paper, instead of digitally through the app. Why even push customers to use the app or take membership if it’s not integrated or beneficial?
And what’s more shocking – if a customer loses the physical invoice, you refuse to exchange or return the product. In today’s digital age, why aren’t invoices linked to the app or customer account? What is the app for?
Your marketing strategies, product quality, and customer service need urgent improvement. Right now, it feels like you’re cutting corners at the cost of loyal customers.
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Please don’t download this app
This is my second review on this app. Really they didn’t change anything about this app. Continuously disappointed with this. If you can’t improve please take down this app asap. I have ordered a dress for my daughter to wear on Eid. Then I searched for tracking updates and it showed nothing only the order ID. Then after 4 days it showed delivered and refunded the amount at the same time. I mailed them and no response and called customer care. After hours I got connected with their team and asked about the product. Their reply was it was out of stock. Then why is the app showing it’s in stock ? Why items are not adding in wish list after attempting 100 times? Tried uninstalling and reinstalling and still not working. Now my daughter don’t have Eid outfit because of this app. Really felt bad. Please take down this app
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How can you be so good at clothes and so bad at websites/apps???
I have downloaded and redownloaded the westside app more than three times now. It always just gives up. I always Like so many things on the app but cannot ever get to the order page. It just stops showing me all the wishlisted products, does not save my login details, always hangs and creates nonsense. What is the point of having app exclusive clothes and products if you app is going to give up before I save them and order them. I wishlisted 8 products once. Went to use another app and the products were just not displaying in the app anymore. Westside app is like that old uncle who’s perpetually on ventilator but doesn’t want to die. Please do something about your app
People!
People!
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Worst customer service
The customer service don’t respond to calls ,even if by luck they pick up the call ,they will cut it when you question them .If you approach them through email ,they will just send you a ticket number and say sorry ,but there will be no sign about the refund .My friends have also had issues with the app ,they did not receive the product till 10 days and despite receiving the order after 10 days ,wrong product was sent and did pickup the product ,so this the overview of this app ,if you still wanna order from this app ,go a head and lose your money and patience
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Worst experience on customer service
I had a very disappointing experience with Westside’s online ordering service. The customer support is incredibly poor and frustrating to deal with. When I tried contacting them over the phone, they purposely disconnected the call midway through the conversation. Additionally, their email support is chaotic—responding with resolutions for tickets that aren’t even mine, leaving me completely confused about my issue.
To make matters worse, I tried reaching out through Instagram, but the response there was equally bad. Despite multiple attempts, I didn’t get any proper support or resolution. This level of poor service is unacceptable, and it has completely ruined my trust in their online platform.
I hope they seriously work on improving their customer service because this experience has been beyond frustrating.
To make matters worse, I tried reaching out through Instagram, but the response there was equally bad. Despite multiple attempts, I didn’t get any proper support or resolution. This level of poor service is unacceptable, and it has completely ruined my trust in their online platform.
I hope they seriously work on improving their customer service because this experience has been beyond frustrating.
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Worst fashion app
Never ever order any kind of item from this app or their website. Firstly they don’t give you a COD option and secondly your order will never be delivered. I had ordered a shirt on 2nd January 2025 and my order has not been delivered yet. Today it is 12th January 2025 and my order is not even close to my location . It has been returned due to awb inscan error twice neither they are processing my refund. The customer support staff is even worse they only have one call agent n it is almost impossible to connect to them for days and they don’t give a reply on mail. Never ever order anything from westside I repeat never
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Doesn’t meet the expectations
It is not at all OK & very frustrating to receive a wrong order & know that there is no other go than to return.
I have ordered for 5 pants worth ~4500 & received 4 products worth ~2500 & the worst part is I got a woman’s order which is complete mis-match & where I feel there shouldn’t be any room for confusion.
Coming to on-call support, it is even worst (sorry for using this word but that is how I feel) I was there in the queue for almost an hour & after connecting the operator has disconnected without my knowledge. Very bad experience for the very first order that I placed.
Also, when tried to re-ordered my items, they all are Out of stock now. Now I see them in my wish list & upon adding says Successfully added but is never added.
I missed the offer for NO mistake of mine & have to go through all the mails, waiting in queues & worries in order to get the returns done. It’s been almost a week since I reported but could see no resolution from Westside.
I have ordered for 5 pants worth ~4500 & received 4 products worth ~2500 & the worst part is I got a woman’s order which is complete mis-match & where I feel there shouldn’t be any room for confusion.
Coming to on-call support, it is even worst (sorry for using this word but that is how I feel) I was there in the queue for almost an hour & after connecting the operator has disconnected without my knowledge. Very bad experience for the very first order that I placed.
Also, when tried to re-ordered my items, they all are Out of stock now. Now I see them in my wish list & upon adding says Successfully added but is never added.
I missed the offer for NO mistake of mine & have to go through all the mails, waiting in queues & worries in order to get the returns done. It’s been almost a week since I reported but could see no resolution from Westside.
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App Issues & Security Tags Left on Clothes
I love Westside and their products, but the app is a huge letdown. It constantly freezes, has poor loading times, and the UI is a mess. I can’t understand why this hasn’t been fixed. I’ve rarely written reviews, but this frustration pushed me to do so. Westside, please update your app ASAP.
Additionally, I’ve received items with security tags still attached, forcing me to visit the store to have them removed. I shouldn’t have to do this for an online order. Especially when all I wanted was a smooth online contactless process.
Overall, the app experience makes me prefer shopping in-store instead. I’ve never had any issues shopping in-store, but the app needs significant improvement. The UI needs a complete redesign, and the overall performance is lacking. Additionally, product packaging must be more carefully monitored to prevent security tags from being left on items. Very disappointed with this experience.
Additionally, I’ve received items with security tags still attached, forcing me to visit the store to have them removed. I shouldn’t have to do this for an online order. Especially when all I wanted was a smooth online contactless process.
Overall, the app experience makes me prefer shopping in-store instead. I’ve never had any issues shopping in-store, but the app needs significant improvement. The UI needs a complete redesign, and the overall performance is lacking. Additionally, product packaging must be more carefully monitored to prevent security tags from being left on items. Very disappointed with this experience.
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Worst app ever and worst service, you guys better close your store
I order two item in App on Sale 1. Shirt and 2. Slippers. And I paid for both of them And in App It saw showing status that I’ll get those two products on dec 5th. But I got only shirt on 5th so I asked delivery guy but he told he got only one product. 6th I got to know that they made both products status as a Delivered even though haven’t delivered 2nd product which is slippers. I called everyone delivery guy and blucart but they don’t know and they got only one product. And I called westside customer care more than 100 times till now I didn’t got any response. Why do you guys have customer care even when you not taking care of. After all of this visited westside shop also but they were like it’s not our problem. What kind of scam business is this
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The worst
The worst shopping brand ive ever seen i shopped from their outlet in elante Chandigarh and they told me that i could return the item and get the whole amout of 3k back and told me id get a discount the next time i shop here if i get their membership. When my friend went their to return that item with the tag intact, totally unused and with the original bill they told me that they wont give me the cash and will give me a coupon instead of 2600. The next day i called their superior and told them about it, they told me that i can get the cash and asked me to collect it. When i went back the staff was again rude and gave me just 2600 for the dress that i paid 3k for and said that the 400 was for the membership. Like excuse me?? They didnt tell this to me beforehand. 😡 worst experience of all time i had to run to the mall twice. Its a scam. Ill never ever shop from this brand ever again
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Super slow
I'll start with the positives: the app is well-organized and has a clear interface. However, I am surprised that no one seems to be addressing the app's significant performance issues. It’s incredibly slow, and this extends to the website as well. As an iOS user, my experience with both has been frustrating. Items added to the cart disappear if you log out or uninstall and reinstall the app, even when logging back in with the same credentials. When you open a product and return to the previous page, you have to scroll back from the top again. Additionally, the app crashes frequently and sometimes won't open at all. The website also gets stuck randomly, requiring constant reloading. These issues are likely to leave customers dissatisfied. Please address these problems.
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