DO NOT USE THIS APP
I bought the 5-day transit pass through the ConetPass (which I thought was the official provider of the ATAC) expecting a smooth, cost-effective way to get around, but it turned into one of the most frustrating and stressful customer experiences I have ever had with public
transportation.
Between misleading pricing, the lack of ESSENTIAL information prior to purchasing the pass, an impractical digital interface, and constant gate failures, I ended up paying double for a service that barely functioned.
The pricing structure felt completely deceptive from the start. When you purchase a multi-day pass, you reasonably expect some level of convenience , reliability and cost savings compared to buying individual tickets as you go. Once I actually sat down and looked at the numbers (after the purchase), I realized I would have needed to ride transit at least five times every single day just to break even on the upfront price. On most days, I only made two or three trips. Instead of saving money, I paid a massive premium for rides I never had the time or need to take.
Using the pass through the WeTaxi app was an absolute headache in practice. There is no Apple Wallet integration whatsoever, which feels completely out of touch with modern transit systems. Instead of quickly tapping my phone at the turnstile, I was forced to pull out my phone, unlock it, launch the app, wait for it to load, and navigate through the menus , regenerate a QR code which expired because of the 15 seconds regeneration process, (which should’ve been generated ONCE EVERYDAY) while holding up the line of commuters behind me.
The system also insists on an active internet connection to generate your boarding code. Underground subway stations are notorious network dead zones with little to no cellular reception and no working station Wi-Fi. Compounding that problem, the app forces the QR code to refresh every 15 seconds. I tried opening the app on street level to generate the code before heading underground, but by the time I walked down the stairs to the platform turnstiles, the 15-second timer had expired. Because there was zero signal at the gates, the app could not fetch a new code, leaving me completely stranded so those times I had yet again to pay at the counter for an individual ride…
On top of that friction, I was shocked to find out that a continuous 5-day pass requires manual reactivation every single day which was never advertised either. There is no good reason why a customer who paid for five days upfront should have to remember to log in and manually re-enable their ticket every 24 hours. This process completely beats the purpose of having a 5 days pass.
The worst part of the entire experience was the sheer physical failure rate at the station turnstiles. Out of ten times attempting to use public transit, the QR codes generated by the app failed to scan at the gate readers five times. The optical scanners either failed to detect the screen entirely , told me I had already used the QR code which is completely false or threw repeated read errors. Every time that happened, I had to step out of the queue, walk over to the physical ticket vending machine, and buy a standard single paper ticket with my own money just so I would not miss my train.
That left me at a total double loss. I overpaid on day one for an expensive 5-day pass that was advertised as a hassle-free pass, and then I was forced to pay out of pocket a second time for half of my actual trips because the app would not let me through the gates. It is an unreliable, poorly thought-out system that directly cost me both time and money, and I cannot recommend it to anyone until the pricing is corrected and the app supports offline scanning
transportation.
Between misleading pricing, the lack of ESSENTIAL information prior to purchasing the pass, an impractical digital interface, and constant gate failures, I ended up paying double for a service that barely functioned.
The pricing structure felt completely deceptive from the start. When you purchase a multi-day pass, you reasonably expect some level of convenience , reliability and cost savings compared to buying individual tickets as you go. Once I actually sat down and looked at the numbers (after the purchase), I realized I would have needed to ride transit at least five times every single day just to break even on the upfront price. On most days, I only made two or three trips. Instead of saving money, I paid a massive premium for rides I never had the time or need to take.
Using the pass through the WeTaxi app was an absolute headache in practice. There is no Apple Wallet integration whatsoever, which feels completely out of touch with modern transit systems. Instead of quickly tapping my phone at the turnstile, I was forced to pull out my phone, unlock it, launch the app, wait for it to load, and navigate through the menus , regenerate a QR code which expired because of the 15 seconds regeneration process, (which should’ve been generated ONCE EVERYDAY) while holding up the line of commuters behind me.
The system also insists on an active internet connection to generate your boarding code. Underground subway stations are notorious network dead zones with little to no cellular reception and no working station Wi-Fi. Compounding that problem, the app forces the QR code to refresh every 15 seconds. I tried opening the app on street level to generate the code before heading underground, but by the time I walked down the stairs to the platform turnstiles, the 15-second timer had expired. Because there was zero signal at the gates, the app could not fetch a new code, leaving me completely stranded so those times I had yet again to pay at the counter for an individual ride…
On top of that friction, I was shocked to find out that a continuous 5-day pass requires manual reactivation every single day which was never advertised either. There is no good reason why a customer who paid for five days upfront should have to remember to log in and manually re-enable their ticket every 24 hours. This process completely beats the purpose of having a 5 days pass.
The worst part of the entire experience was the sheer physical failure rate at the station turnstiles. Out of ten times attempting to use public transit, the QR codes generated by the app failed to scan at the gate readers five times. The optical scanners either failed to detect the screen entirely , told me I had already used the QR code which is completely false or threw repeated read errors. Every time that happened, I had to step out of the queue, walk over to the physical ticket vending machine, and buy a standard single paper ticket with my own money just so I would not miss my train.
That left me at a total double loss. I overpaid on day one for an expensive 5-day pass that was advertised as a hassle-free pass, and then I was forced to pay out of pocket a second time for half of my actual trips because the app would not let me through the gates. It is an unreliable, poorly thought-out system that directly cost me both time and money, and I cannot recommend it to anyone until the pricing is corrected and the app supports offline scanning
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Tti-toine21
1-Day Pass
I purchased a 1-day pass for $18.36 USD and couldn’t access it on the app. In addition to losing my money on the 1-day pass, I ended up having to use taxis to get around and spending way more money than I planned for transportation around Rome. I absolutely would not recommend this poorly designed app.
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MMSNVLY
Wetaxi
All in one is none for all. Couldn’t download the QR code without wifi. Didn’t work on data. Wouldn’t save to wallet. A waste of time and money.
MMscedars
High prices bad service
Prices are higher than ordering by phone. Service is bad - they charged me a fee because the driver couldn’t find me although he called me and I told him exactly where I was.
DEDr. Martin Ebers
Schlecht
Lädt langsam. Hängt sich auf. Oft muss man sich auch neu anmelden. Irreführende Tatifinformationen. Jedenfalls nicht zu empfehlen. Da ist man mit dem Fahrscheinautomaten besser dran
SStingerel
