WEX Field Service Management User Reviews

Customer Experience

Positive experience41.7% of reviews
Neutral8.3% of reviews
Negative experience50.0% of reviews

~ Based on 12 written reviews from the US App Store.

Is WEX Field Service Management Safe?

WEX Field Service Management appears mostly safe based on user ratings. AppsHunter Safety Score for WEX Field Service Management is 79/100.

This assessment is based on 229 user ratings, with an App Store average of 4/5.

Safety Analysis

71.6% of ratings point to a safe experience
6.1% of ratings suggest some concerns
22.3% of ratings point to a risky experience

~ Based on 229 App Store ratings for WEX Field Service Management.

Is WEX Field Service Management Legit?

WEX Field Service Management appears to be a legitimate app. AppsHunter Legitimacy Score for WEX Field Service Management is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Load’s forever just spins

Can’t get to my notes just spins and loads forever

Not always good

I think sometimes they intentionally make things not work. So you have to attempt to get them to work with AI which so far has not fixed jack! Very frustrating when out in the field and a customer adds another address that they want you to check and they are paying and it will not allow it. The AI sucks. Pops up many ideas none work
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Load times

Terribly designed app. Load times are outrageous and that every single page needs reloaded even for going back is ridiculous. And why does it not leave me logged in? Having to automatically log back in every time I open the app is terrible design. There ought to be an offline mode that saves the previously loaded appointments for when we techs are in places with little or no phone signal.
All in all a terrible app that I would not touch with a ten foot pole if it weren’t for my work.
The only upside is that it is better than the previous app, which was unacceptably busted. Slightly less stinking turd all the same.
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Liked old Payzerware better

I’m not a big fan of the new program. I did like the Payzerware better the old way I felt it was faster and easier to operate when in the field this one just seems a lot slower.

Do not recommend

Offline mode doesn’t work properly. App doesn’t always import pictures from phones to system without grainy textures.

T.O.C. for the Trades

As a current WEX employee and former Payzer employee, Ive witnessed firsthand the transformation of an already special and reliable mobile app into something even faster, more intuitive, and more powerful, yet somehow requiring even fewer clicks. Really impressive upgrade overall.

Junk

Complete piece of garbage app as usual. Your programmers are hacks. No customer support for App. Use different product !!!!

Unbelievably slow

If you like spending 10 minutes waiting on things to load Everytime you click something this is the app for you. So annoyingly bad.

Works for our business

First year being on board, it’s helped us be more organized and see how techs are performing. Good fit for our needs

Fresh look and intentional improvements

Impressed with the updates. Thanks for your hard work!

Response from developer

Yes! We’ve refreshed our look and added some new features. Appreciate the feedback.

Fewer glitches

One issue with the keyboard, but other than that was able to get through the day easily on the new system.

A step forward

An improvement from the previous app, especially invoicing and not having to take the extra step. It will take a little for our techs to get used to it, but a good start

Response from developer

We’re so glad to hear you’re enjoying the changes! Check out our webinar calendar for any mobile training needs. We'd be happy to host your techs and gather feedback from you.