WhatsApp Business

WhatsApp Business

by WhatsApp Inc.

1.5M ratings
5577 reviews
With Ads#15 in free Business
💼 Business
📊 Productivity
Free
In-App PurchasesWith Ads

Details

  • Released
  • Updated
  • April 10, 2019
  • September 14, 2026

Features

Background Location Access

WhatsApp Business screenshot #1 for iPhone
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WhatsApp Business screenshot #3 for iPhone
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WhatsApp Business screenshot #7 for iPhone
WhatsApp Business screenshot #8 for iPhone
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About

This app offers business tools to help you work smarter, build trust, and grow your customer base. It provides automated messages, organized conversations, and a professional profile to enhance customer interactions and sales.

Automated quick replies and away messages
Labels for conversation organization
Professional business profile
Product catalog showcase
In-app orders and payments
Targeted offers and ads
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What users say

See all reviews
+2

What's New in WhatsApp Business

26.36.74

September 14, 2026

We update the app regularly to fix bugs, optimize performance and improve the experience. Thanks for using WhatsApp!

Subscription plans

WhatsApp Business Premium

Premium tools to get more customers.

$4.991 Month
1 Month trial
How to cancel WhatsApp Business subscription ⁉️

Charts

Top Free

📊 15

Business

The app has maintained its position at 15 recently.

Last updated on September 18, 2026.

Top Grossing

📉 38-1

Business

This app dropped -1 position in Business chart.

Last updated on September 18, 2026.

Top Free

📊 207

Global

The app has maintained its position at 207 recently.

Last updated on September 18, 2026.

Events

Read more about WhatsApp Business New App Icon

WhatsApp Business New App Icon

New app icon, same great business tools

Aug 5, 2025 Aug 12, 2025

User reviews

Excellent

Excellent

Best app

Swift texting

DOESNT WORK.

I’ve been trying to log my team in for 3 weeks, we’re a small business of 4, the helpline do come back but with useless questions and no solutions.

1 Month Without My Business Account — No Real Support

I have been using WhatsApp Business for my business, but my account has been unavailable for almost one month. During this entire period, I have repeatedly contacted WhatsApp Support, submitted grievances, sent emails, contacted the Grievance Officer, and tried every official support channel available to me.

I have provided the requested information and documents multiple times, but I keep receiving the same automated replies without any clear explanation, proper investigation, or definite resolution.

My business has been seriously affected because I cannot properly access my account, communicate with customers, or continue normal business operations. I have suffered significant financial loss because of this issue.

The most frustrating part is the lack of a clear timeline or responsible person who can actually resolve the problem. After waiting for almost a month, I still have no proper answer about when my account will be restored.

WhatsApp is used by millions of businesses. There should be a proper human support and escalation system for genuine business account issues.

I am not asking for special treatment. I am simply asking WhatsApp to properly review my case, explain the reason for the restriction, and restore my account if there is no violation.

Please provide real support instead of repeating automated responses.
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Excelente

Fácil de usar

Developer apps

User experience

🐞

Reported Bugs

3 issues

Issues with status updates and message delivery

Bug

Incompatibility with newer iOS versions

Bug

Problems with backup and data restoration

Bug

Requested Features

5 requests

Automatic translation feature

Feature

Ability to schedule message sending

Feature

Separate personal and business profiles

Feature

Improved search and organization tools

Feature

Notification options for status updates

Feature

FAQ

What does this business messaging app do?

This app provides tools to help businesses communicate more effectively with customers. It offers features like automated messages, conversation organization, and a professional profile to build trust and streamline interactions.

What are the key features for businesses?

Key features include automated quick replies and away messages to save time, labels for organizing conversations, a professional business profile to build credibility, and the ability to showcase a product catalog for in-app orders and payments.

Is this app free to use?

The app is free to download and use, but it includes a mix of free and paid features. Some advanced functionalities or enhanced services may require a subscription or in-app purchase.

Can I use my personal WhatsApp account on the same device?

Yes, you can use your personal WhatsApp account on the same device as the business account, provided you have two different phone numbers for each account. This allows you to manage both your personal and business communications separately.

What are common use cases for this business app?

Common use cases include providing responsive customer support, sending targeted offers and news to customers, taking orders and payments directly within the app, and showcasing products to drive sales and build customer loyalty.