Not telehealth
I wasn’t sure if this service and I tried to reach out and find out if vets are available. No response. So I decided to chat, I was provided extremely basic care information that is available in any book and online resource.
When I tried to clarify if vets were available, I was told “the information I gave you above is telehealth”. No, that is not telehealth. Is it copy and pasting information readily available to anyone.
There is no value in this service. I received mine free for one year, luckily because there is nothing to add you can’t get free.
When I tried to clarify if vets were available, I was told “the information I gave you above is telehealth”. No, that is not telehealth. Is it copy and pasting information readily available to anyone.
There is no value in this service. I received mine free for one year, luckily because there is nothing to add you can’t get free.
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Absolutely terrible
I was supposed to get an email with a link for a one year whiskerdocs subscription immediately after my 24petwatch premium purchase. Never got a link. After an hour of waiting, I ended up paying $5 to send a message to a vet over whiskerdocs anyway, and they promised to reply within 24 hours. It’s been over 24 hours and I’ve gotten nothing. I also STILL haven’t received the link to register my whiskerdocs account. I’ve contacted customer service and… nothing. It’s incredibly frustrating because I can’t get into a vet in my area bc they’re so booked up, and I need help determining whether my pet’s issue is serious enough to wait 8 hours at a pet emergency center in a room of sick animals in the middle of covid.
TLDR; Whiskerdocs is unresponsive and unreliable
TLDR; Whiskerdocs is unresponsive and unreliable
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Terrible
I never could complete. The system blocked me at every turn. Tried several times. And I haven’t tried in a long while. I will try again
Response from developer
Hale Mai, we are so sorry you've experienced issues. If you'd care to discuss further, we'd love to hear from you it@whiskerDocs.com We are currently working on a brand new release, hopefully we worked out the bugs you encountered. We'd love to hear from you and sincerely apologize for your unpleasant experience.
Wish I could put zero stars
I called twice and was put on hold then asked to leave a number and they’ll call me back. I received no calls back waited over 5 hours by the phone nothing
Caring
First time I received a call back to see how Abbi was doing after the great advice given to me by the vet the night before!!!!
Response from developer
We hope Abbi is still doing well! Thank you for allowing us to help you out.
