Wrongly Charged!!!
I’ve been a regular customer for a while now and after unlocking a bike and finding no helmets, I reported on the app. After speaking to support they blamed me for this and tried to charge me €75 for a new helmet! STAY AWAY!! not the first time I’ve been wrongly charged by this company, but the first time they have failed to resolve the situation. Lost a valuable return customer today - so disappointed. Hope nobody else has to go through the same frustration.
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Scamming people 15 euros each ride
They found a way to charge you 15 euros just because you don’t report there is a missing helmet! Imagine how many people fall into it renting the same scooter and then shein multiplied to all the rides - since 4 times out of 4 there was always only one helmet!!
Very quick and easy
Was very quick and easy to book and pretty straight forward
Spend your money elsewhere.
Rides were around €4 for 15 minutes. Ok user interface on app. However very poor customer service and money grabbing tendencies - through a fault of electric bike was unable to close tail box for several minutes, hence missing my onward transportation to great inconvenience. Whizascoot not understanding and refuse to refund the trip. For the same trip, a parking fine was issued for €23, Whizascoot have charged €33 which includes a €9,99 “processing fee”. Really sad to see such profiteering behaviour. In conclusion: when it’s good it’s okay, but when it’s bad they are very unhelpful and only want your money. Steer clear.
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Great service and clean equipment
Moped was fully charged and clean. Great trip.
