Recent problems
Has recently stopped working properly, doesn’t live update, the only way I can refresh is by fully closing and reopening the app, makes it hard to track locations and receive messages to locate responders
Suggestions?
Great app need to add something for repeat addresses
Map issues
Map stays stuck to the first call when there are multiple in succession. No way to toggle to different calls
Useless App
If I could give it zero stars I would. Nothing comes through on the streams when a call comes in. Was told it would be just like having a pager. It’s definitely not. Worst decision ever to switch to this app. Anyone thinking about it, don’t!
Make this app work on apple car play
Would be nice if this app could work hands free on apple car play so you can see what's going on while responding to a call.
Not Bad, but not great
I would not independently rely on this app to alert you to incidents/calls. There are times that it does not alert and I have missed calls. The auto radio function when
alerted does not turn on most of the time. The app does have great features and potential but I’m not willing to part ways with the good ol fashion hip pager just yet.
alerted does not turn on most of the time. The app does have great features and potential but I’m not willing to part ways with the good ol fashion hip pager just yet.
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Locked out of active departments – Support unreachable
I was a member of three fire departments on this app. After resigning from one of them, the department admin removed my account on their end — which caused the app to completely log me out and revoke my access to my TWO OTHER active departments as well.
I have reset my password twice and still cannot log in. This is not just an inconvenience — this is an emergency response app. Not being able to access it is a real operational problem.
To make things worse, their customer support is completely unreachable. No answer on the phone, no response on the live chat. Nothing.
If you're a firefighter considering this app, think twice. A platform designed for emergency services should have reliable support and should not lock you out of active departments because of an unrelated account change.
Extremely disappointed.
I have reset my password twice and still cannot log in. This is not just an inconvenience — this is an emergency response app. Not being able to access it is a real operational problem.
To make things worse, their customer support is completely unreachable. No answer on the phone, no response on the live chat. Nothing.
If you're a firefighter considering this app, think twice. A platform designed for emergency services should have reliable support and should not lock you out of active departments because of an unrelated account change.
Extremely disappointed.
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Amazing app!
This app has changed the way we respond to calls and has allowed us to communicate better with all of our members.
Thank you for this app!
Thank you for this app!
Never Loads
After the last update, nothing will load. I’ve uninstalled and reinstalled it three times.. Nothing fixes it.
Huge Improvements
Huge improvements and customizability options that really allowed me to adjust
to my specific needs
to my specific needs
Don’t do it
Since the latest updates and changes this app has NOT worked great for me. It doesn’t notify my phone or my watch when there is a page. I contacted tech support but they ALWAYS blame it on something else
Update is needed urgently.
Since this update I have had constant issues with WR not alerting me about ongoing incidents. I open the app in the morning to find it frozen and once i restart the app lo and behold a call happened during the night and my tones did not go off. This is incredibly frustrating and I’ve re installed the app several times and adjusted all possible settings. Sometimes the app works great but missing working fire calls is ridiculous. Fix it.
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Unreliable
Since the recent updates this app is completely unreliable. It’s sad because it was awesome before they did their updates
Black screen
Can't even use the app currently as I get a black screen that's glitching and shows me the home screen for a split second and goes dark again
Fix it.
Best part about the new update is sometimes I get to see my firetrucks drive by only to realize I was never notified of a response happening until I open the app! On top of that sometimes the app likes to put me as “standing down” when that isn’t the option I chose.
Not a fan
Been using WR for years with reasonable success. But the latest version / update has really changed my opinion - looking for an alternative.
New update is nice but…
The new update adds a lot of good features but the responses status options are not easy to access quickly and not very intuitive, seen a decrease in response assiduously in my service.
New Features!
Love the app! Once I started playing around with it, made a huge difference.
Who is responding
Have been using for 7+ years with our department. Always good service . Lots of good things in the new update
New Version is Phenomenal
The new version is sleek and provides ton of information. It’s a little over whelming at first, but the functionally is there. Once you figure it out, it’s perfect.
The initial roll out had some glitches but they seem to get patched once you message the help desk.
I’m sure the app will continue to improve with bug fixes in the future. Much improved over the dated previous version.
The initial roll out had some glitches but they seem to get patched once you message the help desk.
I’m sure the app will continue to improve with bug fixes in the future. Much improved over the dated previous version.
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