Does Not Allow Payment
Response from developer
Hello, we are sorry that you had difficulties purchasing your ticket with WienMobil. 🙇 We understand how frustrating it can be when a payment fails, especially when you need a ticket quickly. We experienced a payment outage over the weekend, which has now been resolved. We apologise for the inconvenience and thank you for your patience and feedback. Kind regards, your WienMobil Team
Terrible App
Response from developer
Hello, thank you for sharing your feedback with us. We are sorry that your experience with WienMobil was frustrating and that purchasing a ticket was not as easy as it should be. We understand your concerns and are already working on simplifying the registration and purchase process. We also apologise for the payment issues you encountered. There was a payment outage over the weekend, which has since been resolved. We appreciate your honest feedback and have taken your concerns on board. Kind regards, your WienMobil Team
Doesn’t accept payments
Response from developer
We’re very sorry that your ticket purchase didn’t go as smoothly as expected. 🙇 Unfortunately, payments with US credit cards were temporarily unavailable due to necessary security measures. We are working hard to ensure that payments remain safe and reliable for all our customers. Kind regards, your WienMobil Team!
rubbish app-doesn’t work-don’t waste your time
Response from developer
We’re very sorry that your ticket purchase clearly didn’t go as smoothly as it should have. Over the past few days, several issues unfortunately came together that may have affected your experience: for a short time, payments with US credit cards were unavailable, and yesterday our payment service provider experienced a widespread outage. 🥴 Regardless of these incidents, we are aware that there is still room for improvement when it comes to registration and the first purchase flow. We are actively working on making this faster and more seamless. Kind regards, your WienMobil Team! 😊
Avoid Vienna
Response from developer
Please note that a ticket purchase is only successful when the ticket appears in the “My tickets” section of the app and you receive an email order confirmation. If a payment fails or no ticket is shown, no valid ticket has been issued. If a ticket purchase has actually taken place, this is clearly traceable in our system. In that case, any unjustified fine can be refunded at any time. Please contact us at support@wienmobil.at and we will reliably review your case. Your WienMobil Team!
