rubbish app-doesn’t work-don’t waste your time
Response from developer
We’re very sorry that your ticket purchase clearly didn’t go as smoothly as it should have. Over the past few days, several issues unfortunately came together that may have affected your experience: for a short time, payments with US credit cards were unavailable, and yesterday our payment service provider experienced a widespread outage. 🥴 Regardless of these incidents, we are aware that there is still room for improvement when it comes to registration and the first purchase flow. We are actively working on making this faster and more seamless. Kind regards, your WienMobil Team! 😊
Avoid Vienna
Response from developer
Please note that a ticket purchase is only successful when the ticket appears in the “My tickets” section of the app and you receive an email order confirmation. If a payment fails or no ticket is shown, no valid ticket has been issued. If a ticket purchase has actually taken place, this is clearly traceable in our system. In that case, any unjustified fine can be refunded at any time. Please contact us at support@wienmobil.at and we will reliably review your case. Your WienMobil Team!
Peu fonctionnelle
Je n’ai pas d’explication pour les blocages. Ça se produit n’importe quand. L’appli fonctionne et 5 minutes après elle ne fonctionne plus. Et c’était comme ça tous les jours. J’étais parfois obligée de la désinstaller plusieurs fois avant que ça ne fonctionne.
Response from developer
Hello, we are sorry you're having trouble with the app. 😔 Could you please share a bit more detail about what causes it to crash? You are also welcome to contact us via email at support@wienmobil.at. Thank you very much and have a nice day! Your WienMobil Team!
Geniale App für alle Wien-Besucher
Anmeldung fehlgeschlagen
Response from developer
Hallo und Entschuldigung für die Umstände. 😔 Bitte kontaktiere uns unter support@wienmobil.at. Wir helfen dir dann rasch weiter! Liebe Grüße, dein WienMobil Team.
Lacks basic functionality
Response from developer
Hello and thank you for your feedback, we’re happy to take it on board. Comments like yours help us continuously improve the app. These aren’t just empty words, but something we genuinely mean. 🤝 Your WienMobil Team
I store my digital annual pass
It is nice having a backup of the card
Response from developer
Thank you for your review. We appreciate your feedback and are pleased that you had a positive experience.
Not user friendly
Response from developer
Thank you for your feedback! We are already working on significantly streamlining the registration and purchase process. Kind regards, Your WienMobil Team
Lack of privacy
App got us fined
You can do better
Response from developer
Hello, you're right: There's still plenty of room for improvement in the purchasing process, especially the first time with registration and entering your basic information. We're actively working on it and hope to offer you a much smoother experience soon! Thank you for your honest feedback!
Benachrichtigungen
Not all of us can get 16.0
Response from developer
Hello! We understand that it can be frustrating that our app now requires at least iOS 16 (current version: iOS 26). Updating the minimum requirement is necessary to keep the app secure, stable, and up to date. Many of the features and security measures we implement today are unfortunately no longer supported on older iOS versions. We’re aware that this change may be limiting for some users - which is why we only make such adjustments when truly necessary. As an alternative, our web version at www.wienmobil.at remains available and works on older devices as well as other operating systems.
Great app!
Disturbances not shown in the app
Kauf umständlich
Prachtige app
Ik zou het elke inwoner of toerist aanraden!
Intrusive
Response from developer
Thank you for your feedback! We understand that entering seemingly unnecessary information can be annoying, especially for tourists. We’re working hard to improve the app and make it more user-friendly for visitors.
Typisch Europäisch
UX from 2009, I struggled
2. The app defaults to discounted child tickets and at first didn’t show the standard option, took restarting it to get it
3. It required registering via a web view, out which there is no way to log in after confirming the email. The email was recognized as spam and I had to search for it
4. After successful registration, I had to fill out a long address form to complete the purchase of the ticket. Why collect if you’re not going to use it? This should be illegal.
Looks like the app was contracted for cheap. These days you can make this kind of apps better with AI…