Works on home network but not on cell network
Works great at home (when in same WiFi network) but doesn’t work on cellphones. What’s the point? Totally disappointed.
Audio is no working
since installing iOS12 the audio does not work
Does not work over cellular connection
This app for the WifiBaby camera works fairly well so long as you are on a WiFi network. It does not work over a cellular connection at all and just gives an error that the camera is not responding.
This makes the app very limited. For example, going out on your porch while your baby is sleeping probably won’t work. Forget about using it as a “nannycam” to keep tabs on your house while you’re away. You’ll be able to check in if you’re on a WiFi network but not anywhere else.
Oh and if you try to get support for the app, they try to charge you $29.99 or else won’t help you. For the price, there are much more reliable cameras out there, with legitimate support that isn’t a scam.
This makes the app very limited. For example, going out on your porch while your baby is sleeping probably won’t work. Forget about using it as a “nannycam” to keep tabs on your house while you’re away. You’ll be able to check in if you’re on a WiFi network but not anywhere else.
Oh and if you try to get support for the app, they try to charge you $29.99 or else won’t help you. For the price, there are much more reliable cameras out there, with legitimate support that isn’t a scam.
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Terrible support and camera rarely works!
We have had our camera for a little over 2 years and have had nothing but trouble with it. Setting it up was a haste and took several times on the phone with support to figure it out. It constantly is loading and doesn’t connect with the app, and now that the warranty is over my camera doesn’t work at all and I have to pay for online support. I would NOT recommend buying this camera!
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Money grubbing, power draining
I used to be torn. Functionally, I wanted to give the product 4 stars, for functionality without a great UI. But for some reason it really drains the battery; I have to remember to kill it manually or else it can very easily drain my battery in a few hours in the background. There’s also an in-app purchase for more than one camera; given that the cameras cost $250 each, thus strikes me as unnecessary.
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Terrible customer service
I previously wrote a positive review, but my app stopped working properly when I upgraded to the iPhone X and the support I’ve received is non-existent (my emails go into a black hole). Don’t buy a wifi baby... go with company that values its customers.
Customer Support
I bought the monitor after months of research and getting feed back from family that have used it before. It took my husband over 2 hours on the phone trying to hook it up to our wifi with customer support. The video quality is fantastic...when it’s not freezing, or worse, not working at all. My husband has recently emailed the company and has waited for a response for days. My daughter has medical issues and we rely on the video monitor at night to make sure she is alright. I am very disappointed and frustrated that nobody has contacted us back. Not only have we not received a call back, we had to pay $30 to get a call back. I paid a lot of money for this product and do not see why I need to pay more to get it working. I recommend people do their research and maybe go with a different monitor
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They use to be helpful. Not anymore
My app was working great before the new IOS update. The update seems to have stopped the app from connecting remotely, I reached out to WiFi baby for support and they sent me a link so that I can pay $29 for phone support.
It is their responsibility to fix any issues caused by the update, they apparently don’t seem to think so. I am now stuck not being able to remotely connect to my camera or pay them to fix something that I am not responsible for. Guess I’ll have to buy a different one from another company that actually cares.
It is their responsibility to fix any issues caused by the update, they apparently don’t seem to think so. I am now stuck not being able to remotely connect to my camera or pay them to fix something that I am not responsible for. Guess I’ll have to buy a different one from another company that actually cares.
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Camera is fine connections with iPhone is very bad with updating. No help from company.
Updating makes camera worthless on iPhone. No help from company on fix. Worked all day on their fix.. zero results. Not happy one percent. !!!👹👹👹
Good app
Love that the audio on the app continues to run in the background.
!!!Caution!!! Buyers should consider...
If you and your family keep your iOS devices up-to-date with the latest iOS software from Apple and upgrade regularly you may want to consider other alternatives to WIFI Baby. I’ve been using a single camera in our twin nursery now for 4 months and while the installation experience and user interface leave a lot to be desired, when you do finally get things set up the system work relatively well.
The problem is that both the mobile and desktop apps have an incredibly dated user interface years behind some other web cameras and baby monitors. The app often breaks after updating iOS and WIFI baby app updates in general are few and far apart. Don’t expect regular updates.
WIFI baby has some very nice features, which is why I decided on one initially but the lack of regular app updates, the poorly designed mobile and desktop apps, and a few other issues I’ve had with the system would prevent me from recommending this baby monitoring system.
At this price point we should all expect better overall and more reliable experience.
The problem is that both the mobile and desktop apps have an incredibly dated user interface years behind some other web cameras and baby monitors. The app often breaks after updating iOS and WIFI baby app updates in general are few and far apart. Don’t expect regular updates.
WIFI baby has some very nice features, which is why I decided on one initially but the lack of regular app updates, the poorly designed mobile and desktop apps, and a few other issues I’ve had with the system would prevent me from recommending this baby monitoring system.
At this price point we should all expect better overall and more reliable experience.
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Worst app
I have had the cameras and they are great. I purchased the app because the old app I had is not supported in os11. The app is difficult to change the configuration and I have requested support three times but am told the purchase of my camera is over a year old so I can't get any help. Don't waste your money on this app.
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Transitioning from Baby Monitor HD
Purchased a new camera from WiFi Baby and downloaded their app - coming from Baby Monitor HD (which wasn’t updated to support 64 bit) a lot of the same features are present which is good....however three big ones are missing:
1) Can’t dim the screen while video is active
2) a long press on the video does not turn on the speaker to listen
3) video size cannot be adjusted - it’s either squished at the top in portrait mode or takes up entire screen in landscape.
Overall the app is good and it’s nice they are up to date with 64 but support - hopefully these additional features or something like it will be added in future releases.
1) Can’t dim the screen while video is active
2) a long press on the video does not turn on the speaker to listen
3) video size cannot be adjusted - it’s either squished at the top in portrait mode or takes up entire screen in landscape.
Overall the app is good and it’s nice they are up to date with 64 but support - hopefully these additional features or something like it will be added in future releases.
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Amazing app, gotta love Wifi Baby
The Wifi Baby camera/app combo is amazing. I travel for work, and I can see both of our kids sleeping anywhere in the world. And the Wifi Baby customer service is unparalleled. You can buy a cheeper camera, but you won’t get better service.
Terrible battery drain
This app is useless unless you have a charging cord to use. The battery of my iPhone 6plus is gone from a 100% charge in around 5 hours. What's the point if you cannot even use the app during a baby's sleep through the night?
Update: Continues to be a horrible battery drain. Also, regular dropping of connection, and need to work with their "tech". This was fine when it was still in the 1 year warranty period as it was included, but now that we are out of their coverage, guess what? They try to charge you $29.99 for a phone call!! What a rip off. This company is just wants to take as much of the owners' money as they can.... this, on top of an already extortionist $250 price for the camera equipment. What a joke, as is their whole company. Stay away.
Update: Continues to be a horrible battery drain. Also, regular dropping of connection, and need to work with their "tech". This was fine when it was still in the 1 year warranty period as it was included, but now that we are out of their coverage, guess what? They try to charge you $29.99 for a phone call!! What a rip off. This company is just wants to take as much of the owners' money as they can.... this, on top of an already extortionist $250 price for the camera equipment. What a joke, as is their whole company. Stay away.
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Buggy and Not User Friendly
I set up three cameras on the app for my wife and I. Later, we came back to the app and for some reason it would only recognize the two of the three cameras when we were in the house on our wifi (not exactly when we needed the monitors!).
Now, I'm trying to set them up again and it is extremely frustrating. For some reason, this app doesn't work right despite (apparently) following directions closely. If I could do it again, I would pick an app with more user-friendly set up.
Now, I'm trying to set them up again and it is extremely frustrating. For some reason, this app doesn't work right despite (apparently) following directions closely. If I could do it again, I would pick an app with more user-friendly set up.
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Great quality
We have baby twins and nap in different rooms then they sleep at night in. So we keep the shower gifts and currently have four different monitors. This one is our favorite.
*great picture quality. You can see your baby with ease.
*great sound quality. Our other ones don't even compare. It's nice to hear them. Not just static.
*great picture quality. You can see your baby with ease.
*great sound quality. Our other ones don't even compare. It's nice to hear them. Not just static.
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We love it!
We purchased WiFi Baby after it coming highly recommended by a friend. The set up was easy and we have not had any issues with connection. We did have one issue (our fault - we unplugged the router) and when we called the customer service, we were immediately helped. The customer service given to us by both email and over the phone were outstanding. We would definitely recommend WiFi Baby to anyone looking for a baby monitor.
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Don't waste a cent
My cameras have never worked since I got them over a year ago. All different issues. Many hours on the phone with tech support. Cameras would work for a week and then something else would go wrong. Go with a nest camera!
Great App / Customer Service
Great app and customer service!
