Garbage
These pumps are absolute garbage. They never work and they leak all the time. I know that I’m doing everything right and setting them up properly, but they still won’t work. It keeps giving me the orange flashing symbol even though I’ve cleaned them out and dried them, put them back together, and recentered them so many times. Also, you can’t lean forward or backward in them unless you use the bags, but they don’t tell you that until you’ve already bought the reusable containers. So that was a waste of money. And the switch to open or close the valve pops off with barely any force so it’s completely useless and makes it leak all over the electronic part. I absolutely hate these pumps and I’m so mad that I can’t return them. How convenient for the company to make something so incredibly awful and nonrefundable.
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Response from developer
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and pump experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly
Idk if I’d recommend
So I’ve only had the Willow 3.0 with the reusable container for close to a month and everything was going well but about a week in I had my first issue. My right pump wouldn’t suction. After speaking with customer service they helped me reset my pump and it began working again. All was well again. A week or two later my left pump stopped working. It wouldn’t turn on, even with a reset, so I had to contact customer service once again and it ended up having to do a warranty exchange. Since then I’ve had issues with the app, most of my sessions aren’t even being documented on the app like they were when I first started using the willow app. I’ve even had to place a warranty exchange on one of my containers. My replacement pumps battery that is supposedly new, doesn’t last as long as the original pump that I bought. When everything was working I was a happy customer but since all these issues began presenting themselves, I became less of a fan. Oh and another thing that disappointed me is that they only include one willow charger, you have to buy the second willow charger separately which is like an additional $40 bucks. The pumps are already 400 dollars the least they can do is provide you with two chargers. It became a real inconvenience when both pumps began to run low and your only able to charge one at a time.
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Response from developer
We are sincerely sorry to read about your Pump and App experiences. We’d love the opportunity to gather more information to continue to improve our users' experience and help get you up and running! Please contact our Customer Care App team directly at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you.
Convenient but app needs work!
The pumps take a learning curve for sure but I love the convenience. The app on the other hand, crashes constantly and logs me out. Everytime I log back in, the amount of milk pumped doubles for some reason on all the past sessions and makes the daily pump total incorrect. It also doesn’t work well with the watch, it won’t open on my watch unless it’s open on my phone first and then it crashes, making me log in again and making pump session total incorrect, again… both app and watch are up to date. I feel like this is such an easy fix but has been an issue for six months.
Pro- the app is good about telling you what is wrong when the pump won’t start. (Valve, flange, issue etc)
Pro- the app is good about telling you what is wrong when the pump won’t start. (Valve, flange, issue etc)
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Response from developer
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. Please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information. Someone will then be in touch to follow up with you directly.
App is easy to use but inaccurate
The app told me multiple times I had pumped more than I actually had which is frustrating. I also don’t like that I can’t manually switch between stimulation and expression modes. The flip to empty method is clumsy and leaves milk in the tube and makes a mess. There should be an “empty” button or something, not such a delicate, messy option. Not to mention there are too many steps to remember, I always forget one, leaving me covered in breastmilk drops. Frankly l would expect better from such an expensive device. It did get a lot of milk out which is good. But the inaccuracy in measurements needs to be fixed.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing and your feedback to our customer support at https://onewillow.com/contact/?
App is easy to use but inaccurate
The app told me multiple times I had pumped more than I actually had which is frustrating. I also don’t like that I can’t manually switch between stimulation and expression modes. The flip to empty method is clumsy and leaves milk in the tube and makes a mess. There should be an “empty” button or something, not such a delicate, messy option. Not to mention there are too many steps to remember, I always forget one, leaving me covered in breastmilk drops. Frankly l would expect better from such an expensive device.
It did get a lot of milk out which is good. But the inaccuracy in measurements needs to be fixed.
It did get a lot of milk out which is good. But the inaccuracy in measurements needs to be fixed.
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Long Term Track is Wonderful
Willow 3.0 is the only electric pump I’ve used so I don’t know how it compares to others. However I do like the historical pumping log feature so I can compare how much I got each day to monitor consistency. Every now and then it will glitch and have double the amount pumped recorded but I’ve found closing and opening the app usually solves this and resets it back to the accurate data.
If I were to improve the app, one feature I would love is an optional widget to put on my phone’s Lock Screen that shows volume pumped so I can quickly glance at my phone to see. Or optionally a bar in the Notification Center similar to the clock snooze countdown that shows that information.
If I were to improve the app, one feature I would love is an optional widget to put on my phone’s Lock Screen that shows volume pumped so I can quickly glance at my phone to see. Or optionally a bar in the Notification Center similar to the clock snooze countdown that shows that information.
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Response from developer
Thanks for sharing the love and for choosing Willow as your go-to for feeding 💛 We will be sure to share this feedback with the appropriate team, and we thank you for sharing your experiences with us!
Logs Out Every Time
I love my Willow pumps. They work great and are perfect as a teacher.
The app is user friendly, but the last couple of months it has started logging me out after every session. Since it does that, I have to log in every time, and if I’m using my Willow instead of my primary pump, I’m likely limited on time. It sounds like not a big deal, but it becomes inconvenient when it’s every time. Additionally, it doesn’t auto save my log in on my phone, so I have to fully type my email and password.
If this was fixed I’d probably be more likely to use them more, but until then I avoid using them because I can’t connect and start my pump quickly.
The app is user friendly, but the last couple of months it has started logging me out after every session. Since it does that, I have to log in every time, and if I’m using my Willow instead of my primary pump, I’m likely limited on time. It sounds like not a big deal, but it becomes inconvenient when it’s every time. Additionally, it doesn’t auto save my log in on my phone, so I have to fully type my email and password.
If this was fixed I’d probably be more likely to use them more, but until then I avoid using them because I can’t connect and start my pump quickly.
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Response from developer
Sorry about this issue. Please contact us at https://onewillow.com/contact/ and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
Asked for my money back
I basically spend most evenings covered in sticky breast milk hitting every button on my pump and the app to see how to make this thing work.
Like many others:
- the app is constantly incorrectly capturing the amount pumped, which you can’t edit or change. This means that the app will randomly decide that my pump is full when it’s not and make me pause to empty it
- the thing leaks like a sieve once you remove it from the breast. I use the 1 and 2 air things at the top correctly; that’s not the issue. The issue is that the milk leaks back out the flextube and into the area where the breast goes into the pump
- the pumps and/or app are constantly pausing for some issue, usually suction. I have the correct size and some days it’ll work and then some days I’ll spend 40 minutes trying to get suction
- the bad experiences started after a few weeks of good experiences, leading me to assume that this product just has the world’s shortest lifespan
- troubleshooting is wild. It can actually tell when some of the pump parts aren’t in correctly (which is wildly helpful) but then today I was using the app and I got a pop-up that told me to… download the app… that I was already in…
Like many others:
- the app is constantly incorrectly capturing the amount pumped, which you can’t edit or change. This means that the app will randomly decide that my pump is full when it’s not and make me pause to empty it
- the thing leaks like a sieve once you remove it from the breast. I use the 1 and 2 air things at the top correctly; that’s not the issue. The issue is that the milk leaks back out the flextube and into the area where the breast goes into the pump
- the pumps and/or app are constantly pausing for some issue, usually suction. I have the correct size and some days it’ll work and then some days I’ll spend 40 minutes trying to get suction
- the bad experiences started after a few weeks of good experiences, leading me to assume that this product just has the world’s shortest lifespan
- troubleshooting is wild. It can actually tell when some of the pump parts aren’t in correctly (which is wildly helpful) but then today I was using the app and I got a pop-up that told me to… download the app… that I was already in…
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Response from developer
Sorry about this issue. Please contact us at https://onewillow.com/contact/ and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
Keeps signing me out?
I recently upgraded from my 2.0 to the 3.0 so I have experience with the previous generations of this app. The new 3.0 app has some notable upgrades! I really like that I can see the volume and control the suction from the phone app AND my Apple Watch! It’s a mirror app so I do have to have my phone with me and have the phone app open to use the watch app. Overall, that’s a rather minor inconvenience when compared to the benefits of this additional function. I give it 5 stars.
I also appreciated the ease of syncing my pumps. It used to be a hands on task. With the 3.0 app, it was as simple as lying my phone next to the pumps and allowing them to sync automatically.
The only thing that really bums me out is that I have to log in every time I use the app. That’s especially annoying if I’m driving and I forgot to log in before taking off. (Usually because I was focused on the GPS). Is there a “stay logged in” button somewhere that I’m missing? Or a Face ID option that I have overlooked? If not, either of these would be a great addition to the software.
I also appreciated the ease of syncing my pumps. It used to be a hands on task. With the 3.0 app, it was as simple as lying my phone next to the pumps and allowing them to sync automatically.
The only thing that really bums me out is that I have to log in every time I use the app. That’s especially annoying if I’m driving and I forgot to log in before taking off. (Usually because I was focused on the GPS). Is there a “stay logged in” button somewhere that I’m missing? Or a Face ID option that I have overlooked? If not, either of these would be a great addition to the software.
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App Errors (will update if fixed)
I am an exclusive pumper with lower supply. I love using the pumps, and I have had good success with them. I have the Willow 3.0 pumps and I’m using the milk containers.
The frustration is that when I do a pump session, my volume output tracking in the app is correct…but the app crashes every couple days or so, and I am forced to re-login. When I do re-login, ALL OF MY PUMP SESSION DURATIONS AND VOLUME OUTPUTS HAVE BEEN CHANGED (ie 5 oz for one side instead of 2; 40min duration instead of 20min). This makes it hard for an exclusive pumper like me to keep track of my output (it would be a different story if I could go back into the app and manually edit the sessions back to normal).
For the amount that we have to pay for these pumps, and because there’s no way for the user to manually edit pump session information, it’s ridiculous that this issue should be occurring. That is the reason for my 1-star review.
I have already been in touch with customer service, who vaguely told me that they are aware of the issue but have no timeline or info on when/how this will be resolved.
I’ll update my review if the issue does become resolved.
Willow, please make this right.
The frustration is that when I do a pump session, my volume output tracking in the app is correct…but the app crashes every couple days or so, and I am forced to re-login. When I do re-login, ALL OF MY PUMP SESSION DURATIONS AND VOLUME OUTPUTS HAVE BEEN CHANGED (ie 5 oz for one side instead of 2; 40min duration instead of 20min). This makes it hard for an exclusive pumper like me to keep track of my output (it would be a different story if I could go back into the app and manually edit the sessions back to normal).
For the amount that we have to pay for these pumps, and because there’s no way for the user to manually edit pump session information, it’s ridiculous that this issue should be occurring. That is the reason for my 1-star review.
I have already been in touch with customer service, who vaguely told me that they are aware of the issue but have no timeline or info on when/how this will be resolved.
I’ll update my review if the issue does become resolved.
Willow, please make this right.
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Prepare to be frustrated and waste a lot of your time!
This app elevates stress associated with breast pumping. From the crashing of the app, wrong milk measurements, crashing of the app, not identifying your pumps, crashing of the app, unable to control the suction levels of the pumps, crashing of the app, randomly logging you out of the app, crashing of the app, pumps not connecting to the app and did I mention the crashing of the app. When the app works, it's great, however, it rarely works. When the app isn't working it like the pumps can't remember you're pumping habits and goes haywire on your nips and it's make it hard to drain your breast completely. It's a shame because the pumps and the accessories needed are very pricey.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://onewillow.com/contact/. Thank you.
So bad that I’m reviewing it.
This app is absolute garbage. It glitches DAILY. The fix to most things is to log out, force the app to close, then reopen and log back in. This seems like not a big deal. However, when it’s 3am and you’re pumping, and all you want to know is how much you’ve pumped and for how long, but the app says it doesn’t have a log of the session….. it makes a momma want to scream. Usually upon the initial log out dance, you get some success…. But right now I’m on attempt 5 or 6…. And I can’t even convince it to go past the log in screen. Luckily there’s a fix for that too. Uninstall the app and then reinstall. I’ve done this twice. Their tech team is garbage… just like this app.
For a pump that costs so much, you’d think the company could create a decent app instead of this absolute public embarrassment.
For a pump that costs so much, you’d think the company could create a decent app instead of this absolute public embarrassment.
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This new app update is unreliable
Not only are my past oumping sessions all out of wack (some saying I pumped for over 100 minutes and over 200 oz in a day!), but the app always logs out on my phone making it nearly impossible for me to use it on my Apple Watch. Please revise this new update!!! Also having issues with it showing my options to change my pump speed on my phone. I loved this app when I first got the pumps (the pumps are amazing!) and I really wanna love it again!!!
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Do NOT recommend
I have had nothing but issues with this pump and app.
I have tried using my willow pump for 7 weeks pp now and no matter what position I put it in, what size flange I use, what setting I have it on it will not work. The most I get out of it is maybe an ounce even though the app says 3-4 ounces have been pumped out. I use my Spectra S1 and have zero issues getting 5+ ounces. I have even let the willow pump run for 30-45 minutes readjusting positions and changing settings and still have the same issues. For the amount of money I spent on this I would have expected it to work properly.
I have tried using my willow pump for 7 weeks pp now and no matter what position I put it in, what size flange I use, what setting I have it on it will not work. The most I get out of it is maybe an ounce even though the app says 3-4 ounces have been pumped out. I use my Spectra S1 and have zero issues getting 5+ ounces. I have even let the willow pump run for 30-45 minutes readjusting positions and changing settings and still have the same issues. For the amount of money I spent on this I would have expected it to work properly.
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Great but have a few suggestions for improvements
I have been using my Willow pumps for almost 6 weeks and love them! I rely on them as my main pump because they are more convenient and seem to work better for me than traditional pumps. However, I find myself wishing the app could include a way of visualizing trends and supply changes. It would be great if the developers could include a graph mode, so one can track visually how the pumping journey and sessions evolve over time. Pumping is hard work and we need motivation to keep going sometimes! Also, as an under producer, it would be extremely helpful to me to be able to see at what point during a session my letdown happens and whether it’s worth pumping longer or just cut it off at 25 min. Again, a feature that shows how much milk was collected at what point during the session would be extremely helpful for someone struggling with milk supply issues and trying to troubleshoot! I hope the developers would take these suggestions into consideration, so that their product can be even better!!
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Response from developer
Thank you for taking the time to share your thoughts! We’re always innovating! We’ll share your interest/feedback with the appropriate team.
Incorrect info, pumps never work
I have had nothing but issues since getting my pumps- even to the point of needing a replacement pump because it would not work no matter what.
First- the fact that if ONE TINY THING is off on the pump it won’t work at all is ridiculous. It takes me a solid 10 minutes just to get the pumps to start working, and thats with the app working. Worse, you can’t even contact help/customer service without jumping through hoops. They obviously don’t want to hear your complaints.
The app itself is horrendous. It never gives you the proper oz of what you pumped, it goes haywire and will say i pumped 10oz in 5 minutes when i only pumped 1 oz. It will also freeze and i can’t even see how much i am pumping, or the reason why the pump isn’t working. It won’t even show the pump is on.
For something that is so expensive, it appalls me that both the product AND the app is so poorly done.
First- the fact that if ONE TINY THING is off on the pump it won’t work at all is ridiculous. It takes me a solid 10 minutes just to get the pumps to start working, and thats with the app working. Worse, you can’t even contact help/customer service without jumping through hoops. They obviously don’t want to hear your complaints.
The app itself is horrendous. It never gives you the proper oz of what you pumped, it goes haywire and will say i pumped 10oz in 5 minutes when i only pumped 1 oz. It will also freeze and i can’t even see how much i am pumping, or the reason why the pump isn’t working. It won’t even show the pump is on.
For something that is so expensive, it appalls me that both the product AND the app is so poorly done.
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amazing !
Soo I had my willows for 2 years! Using them with my second child ! I absolutely love them honestly but i had an issue with my right one it stopped working but it did have a crack in it so i’m assuming that made it have faulty issues. It was out of warranty so I bought a different brand for the right boob but still using my willow for the left !!
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Game changer!
I was skeptical to use these due to mixed reviews. I purchased them after I returned to work and needed to be able to pump hands free. I let them sit for 2 months before I ever used them. I have been lucky and have responded great so far. I have been using them for 3 months with only minor user errors.
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Its alright
The app itself is ok. Sometimes my left pump will not register and i have to restart it by pressing the tiny little hole on the bottom right next to the R or L which indicates which pump is which. First off you cant assign the pump yourself they already come marked Left and Right. I noticed if you forget to switch your valve from 2 to 1 then the app reads as of you are collecting milk when you arent. There is an adjustment protocol for thw willow pump if you feel as if they dont empty your breast from the start. There is an online guide for this. It took me about 2-4 days for my body to adjust. It sucked because I wanted to just throw them on and go. Which at first i was able to but then my breast werent being emptied and i didnt know why. Anywho i did the adjustment protocol and all is well now. I still use my spectra gold synergy at my 5am and 10pm pumps (first and last of the day) to make sure the willow is saccurate.
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Response from developer
Thanks for taking the time to leave your feedback.
Love
This pump is amazing! The only reason I did 4 and not 5 because I truly think nothing is perfect. You really need to make sure alignment is correct and remember the 1-2 switch. It took me about 2 full work weeks of pumping to master all the steps and placement. Highly recommend this product for the working mom. They are discrete enough to do a bathroom break or leave your door open for a quick chat with someone. You can notice them but your completely covered up and I’m all for normalizing breastfeeding!
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