Willow® Gen 3

Willow® Gen 3

For Gen 3 Pumps

5.5K ratings
62 reviews

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
Willow® Gen 3 screenshot #1 for iPhone
Willow® Gen 3 screenshot #2 for iPhone
Willow® Gen 3 screenshot #3 for iPhone
Willow® Gen 3 screenshot #4 for iPhone
Willow® Gen 3 screenshot #5 for iPhone
Willow® Gen 3 screenshot #6 for iPhone
Willow® Gen 3 screenshot #7 for iPhone
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About

Control your wearable breast pump with real-time tracking and adjustments. Get personalized support and insights to optimize your pumping experience, all from your phone or Apple Watch. Designed for ultimate flexibility and comfort.

Real-time pumping progress tracking
App control for start/stop and suction
Personalized tips and notifications
Pumping history and pattern analysis
In-app onboarding and support
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What users say

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What's New in Willow® Gen 3

3.9.2

May 1, 2023

Bug fixes and minor enhancements

User reviews

Garbage

These pumps are absolute garbage. They never work and they leak all the time. I know that I’m doing everything right and setting them up properly, but they still won’t work. It keeps giving me the orange flashing symbol even though I’ve cleaned them out and dried them, put them back together, and recentered them so many times. Also, you can’t lean forward or backward in them unless you use the bags, but they don’t tell you that until you’ve already bought the reusable containers. So that was a waste of money. And the switch to open or close the valve pops off with barely any force so it’s completely useless and makes it leak all over the electronic part. I absolutely hate these pumps and I’m so mad that I can’t return them. How convenient for the company to make something so incredibly awful and nonrefundable.
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Response from developer

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and pump experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly

Idk if I’d recommend

So I’ve only had the Willow 3.0 with the reusable container for close to a month and everything was going well but about a week in I had my first issue. My right pump wouldn’t suction. After speaking with customer service they helped me reset my pump and it began working again. All was well again. A week or two later my left pump stopped working. It wouldn’t turn on, even with a reset, so I had to contact customer service once again and it ended up having to do a warranty exchange. Since then I’ve had issues with the app, most of my sessions aren’t even being documented on the app like they were when I first started using the willow app. I’ve even had to place a warranty exchange on one of my containers. My replacement pumps battery that is supposedly new, doesn’t last as long as the original pump that I bought. When everything was working I was a happy customer but since all these issues began presenting themselves, I became less of a fan. Oh and another thing that disappointed me is that they only include one willow charger, you have to buy the second willow charger separately which is like an additional $40 bucks. The pumps are already 400 dollars the least they can do is provide you with two chargers. It became a real inconvenience when both pumps began to run low and your only able to charge one at a time.
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Response from developer

We are sincerely sorry to read about your Pump and App experiences. We’d love the opportunity to gather more information to continue to improve our users' experience and help get you up and running! Please contact our Customer Care App team directly at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you.

Convenient but app needs work!

The pumps take a learning curve for sure but I love the convenience. The app on the other hand, crashes constantly and logs me out. Everytime I log back in, the amount of milk pumped doubles for some reason on all the past sessions and makes the daily pump total incorrect. It also doesn’t work well with the watch, it won’t open on my watch unless it’s open on my phone first and then it crashes, making me log in again and making pump session total incorrect, again… both app and watch are up to date. I feel like this is such an easy fix but has been an issue for six months.
Pro- the app is good about telling you what is wrong when the pump won’t start. (Valve, flange, issue etc)
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Response from developer

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. Please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information. Someone will then be in touch to follow up with you directly.

App is easy to use but inaccurate

The app told me multiple times I had pumped more than I actually had which is frustrating. I also don’t like that I can’t manually switch between stimulation and expression modes. The flip to empty method is clumsy and leaves milk in the tube and makes a mess. There should be an “empty” button or something, not such a delicate, messy option. Not to mention there are too many steps to remember, I always forget one, leaving me covered in breastmilk drops. Frankly l would expect better from such an expensive device. It did get a lot of milk out which is good. But the inaccuracy in measurements needs to be fixed.
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Response from developer

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing and your feedback to our customer support at https://onewillow.com/contact/?

App is easy to use but inaccurate

The app told me multiple times I had pumped more than I actually had which is frustrating. I also don’t like that I can’t manually switch between stimulation and expression modes. The flip to empty method is clumsy and leaves milk in the tube and makes a mess. There should be an “empty” button or something, not such a delicate, messy option. Not to mention there are too many steps to remember, I always forget one, leaving me covered in breastmilk drops. Frankly l would expect better from such an expensive device.
It did get a lot of milk out which is good. But the inaccuracy in measurements needs to be fixed.
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Developer apps

User experience

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Reported Bugs

3 issues

App frequently crashes or logs users out

Bug

Pump gets stuck in stimulation mode

Bug

Pump/app incorrectly reports full container

Bug

Requested Features

3 requests

Ability to edit pumping session details

Feature

Option to control pump settings from app

Feature

Compatibility with smartwatch for quick monitoring

Feature

FAQ

What does the Willow Gen 3 app do?

The Willow Gen 3 app allows you to control and monitor your Willow Wearable Breast Pump Generation 3. It provides real-time tracking of your pumping progress, enables you to start, stop, and adjust suction levels, and offers personalized support and tips.

What are the key features of the Willow Gen 3 app?

Key features include real-time intel on your pumping progress, app control for pump functions via your phone or Apple Watch, alerts and notifications with personalized tips, a history view to track milk production patterns, and in-app onboarding and support.

Is the Willow Gen 3 app free to use?

The app itself is free to download and use. However, it is designed exclusively for use with the Willow Generation 3 wearable breast pump, which is a separate hardware purchase. The app may also contain in-app purchases for additional features or support.

What devices is the Willow Gen 3 app compatible with?

The Willow Generation 3 app is compatible with iOS devices and also works with Apple Watch, offering convenient control and monitoring. It is specifically designed for use with the Willow Wearable Breast Pump Generation 3.

How does the app help with pumping?

The app helps by providing real-time data on your pumping session, allowing for easy adjustments to suction and phase. It also offers personalized tips and notifications, and a history log to help you understand your milk production patterns and achieve your breastfeeding goals.