Bugs
App no longer loads anything I have to go online to pay my bill
Worst Company
I originally switched to WING in 2018 when they first launched and was doing the cash back for unused data. Over the last few years they stopped doing that all together and customer service has basically been all bots.
Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI.
NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app.
Probably the worst company to go with. Stick with your main providers, it’s not worth it!
Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI.
NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app.
Probably the worst company to go with. Stick with your main providers, it’s not worth it!
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Just Don’t
When I first started Wing years ago they were perfect for service, customer service was a little Eh sometimes, never any changes in my bills, just overall pretty dang good for what you pay for.
Now? They switched towers and providers and in lucky if I get my phone to work on 4 bars. My bill is different almost every month, my data shuts off by itself and doesn’t work until I contact them and they reset it.
Trash.
Now? They switched towers and providers and in lucky if I get my phone to work on 4 bars. My bill is different almost every month, my data shuts off by itself and doesn’t work until I contact them and they reset it.
Trash.
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Wing service
Hi, switched to wing due to the outrageous prices I was being charged from Verizon. I love paying $50 a month versus 129 a month for one line. That being said I have limited service due to win use an AT&T towers and I have no service while at home I think they need to vamp up their tower usage so everyone can use the benefits of not only a cheaper bill but having consistent phone service
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error error
Latest version of app that updated as of 3 months ago, has been giving me non stop issues. I get a constant error message whenever I open the app. Whether I made a payment or not it says “payment successful but error with your payment please call customer service” Every single time. I have reached out to customer service and not one straight answer. I have to have them manually turn my phones service back on after I make a payment when it should be automatically after so much
time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all.
time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all.
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