A bit buggy
This app needs some work.
Scheduling needs a huge update.
Scheduling needs a huge update.
Response from developer
Thanks for the review. Please feel free to share your solution expectations at https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum.
Inbuilt geofencing needed
I can’t believe that geofencing within the app can’t be easily built, I know it exists with IFTTT, but that requires paying for the service and this system expensive enough without adding another cost just for geofencing. The number of times I forget to turn the heating off when leaving the house is getting very expensive, not to mention wasteful and bad for the environment.
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Buggy and awkward
Can’t copy passwords from a password manager when signing up. Pairing process was a joke. Poorly executed.
Hub disconnecting all the time
Bob getting disconnected all the time for the new EE WiFi network. Not expecting from a repudiated company feels like wasted so much money on it
Scheduling sucks
Every time I try and set a scheduling it deletes it and comes up with a red warning saying it’s not done right…
Response from developer
We are sorry to hear this! Have you been in contact with our support? Please ping them at https://www.clipsal.com/clipsal-support/contact-us or let us know your support ticket number, so we can keep you up to date.
Wiser home and homekit working
Have switched over all my 2AX and 10AX (dimmers) are all loaded into the wiser app and visible in homekit.
The 2AX are working flawlessly but having some issues with dimmers and believe with a know issue.
The app works really well to onboard switches and for room management.
A significant improvement overall when paired with wiser hub 2.
The 2AX are working flawlessly but having some issues with dimmers and believe with a know issue.
The app works really well to onboard switches and for room management.
A significant improvement overall when paired with wiser hub 2.
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Response from developer
Thanks for your feedback. Please don't hesitate to share your ideas of improvements and experience on the Wiser community : https://community.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum
Incorrectly flags phone as Jailbroken after update to latest version
iOS 26.5
Had a problem with heating system unrelated to Wiser. Installed the latest version and now app won’t run. As soon as started it says Jailbroken device detected. Never had a Jailbroken phone and tried everything without success.
Had a problem with heating system unrelated to Wiser. Installed the latest version and now app won’t run. As soon as started it says Jailbroken device detected. Never had a Jailbroken phone and tried everything without success.
Great Experience - feature request
Once set up using a Schneider Charge EV charging station (a fancy power socket - the charging smarts: schedule, temperature, energy control, AC/DC inverter etc., are in the car) was fairly easy to work. My only complaint is the timer runs while the cable is plugged in. Start and stop events are not visible so for example charged to 100% in 4 hours running time 17 hours when I unplugged. App knows about start and stop times and can show a histogram but not actual times. I’d like a history that shows plug-in, unplug, start, and stop charging events in a table that can be exported for a spreadsheet.
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Response from developer
Thanks for the review, we're happy to hear you enjoy the app. Your improvement will be shared with solution team for potential future releases.
Connection error
Most of the time, connection to the hub to manage anything doesn’t work, always get a connection error. For context, I have dozens of other devices which all work fine. And if you’re lucky enough it does connect, then good luck saving any schedule or setting changes… due to connection error. Just too flakey and unreliable.
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Never works
The app never works properly, it doesn’t stop the heating coming on either.
Poor
Hard work
Working fine
Slow to connect to Digisat, but after crashing the app each time, it connects.
Annoying startup
The app is straightforward to operate the heating but it ALWAYS starts on a screen you would never use even if you always go to the control screen every time you use it.
Also takes a long time to start up.
Basically a good app badly implemented.
Also takes a long time to start up.
Basically a good app badly implemented.
Slow and prone to glitches
Good concept but it makes me want to go back to the wall mounted thermostat that wasn't controlled by my phone.
Annoying bug in app
I have been using this app for a month now. Because winter is over the only schedule I have set is to heat the water tank every morning. But today the app decided to set the default heating schedule for the whole house. I have cancelled this schedule, but this has happened 6 times in the last month. Very annoying. Clearly there is a bug in the app
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Crashes when I try to upload new firmware
Notifies me that my Drayton thermostat has new firmware available but crashes when I try to do it. Away mode doesn’t seem to work
Buggy
Impossible to connect to most times.
Needs more work
Coming from using the Wiser by SE App, this new Wiser home needs a lot of work. I changed over so that I can use the energy metering feature, but it doesn't really work. The app won't allow energy tarifs with decimal values. Also doesn't allow tariffs below 1. So I can enter 0,44 $/kWh for instance.
This app also doesn't allow sharing with other home users which was the whole idea.
This app also doesn't allow sharing with other home users which was the whole idea.
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Response from developer
Thank you for being part of the Wiser journey! We truly value your feedback as it helps us continuously improve our products and services. For the issue you observe, please don’t hesitate to reach out to our support team — we’ll be happy to look into it and find the solution.
Stop showing promotion
Ok - I just want to control my heating.. not have dismiss a promotion. Twice this week already! Who thought this was a good idea? Either make it unobtrusive… or have a setting to disable promotions or marketing.
Away mode issues
Love the Wiser Home system but have noticed issues. After an update the HOT WATER comes on any time it is programmed too even in Away mode. Although HEATING doesn’t. Please advise me how this can be fixed.