Update version 7.7.0
Useless it has removed all my charging data, removed my Schneider Charge device and now I cannot reconnect it to the app.
Please fix the problem
Please fix the problem
Response from developer
Thanks for the review. Please feel free to share your solution expectations at https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum.
Awful
Stopped working on my iPhone after an ‘upgrade’- I sent logs as requested a month ago BUT they advised it was a ‘technical issue’ and offered NO FIX. Had to go to Trustpilot to even get an apology. I’ve heard NOTHING since, so total rubbish and thoroughly unhelpful.
Frozen app
Generally good and have been using the app for a while. However it starts to freeze when trying to change the schedule setting. This needs to be fixed otherwise completely unusable.
Constantly drops offline
The app would be ok if it worked reliably. Have tried everything now but I barely get 30 seconds of intermittent connection before it just drops. If I control via Alexa it tends to respond quickly so I think the issue is directly with the app itself.
Absolute Rubbish
I cannot understand why this app gets anything higher than 1 star. I use the all to NOT control our CH. The app is absolutely full of bugs. It has no wifi connection to my programmers of which there are 3. Today the heating has decided to just stay in at 22c overnight from yesterday. I have the heating off with the exception of a 1 hour period each week to cycle the underfloor heating. Even though scheduled to return to a 16c baseline it stays on at 22c. Absolute rubbish.
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7.6.0 crashes on schedules
I am unable to access any schedules. It’s a known issue according to support but this has been released for a month! Needs better testing.
[edit]Climate schedule freezes
[edit - developer responded -within days- to acknowledge problem and put a timescale on the fix - for that, I’m uprating to 5* well done!] Overall good app. But I think since last release, the climate scheduling just locks up the app. Have tried delete/ download and no difference. Please fix! Happy to give 4* otherwise.
Thanks in advance.
Thanks in advance.
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Seems to have gone downhill
We’ve been using this app for almost 2years, but recently have had a load of problems. Firstly, on the main iPhone tabs iPad, we can see/edit automations. On the second iPhone (13 mini) for the past month, the freezes when clicking on automations, we upgraded from iOS 18 to 26 and that didn’t cure it.
Also, on the current version of the iOS app, it would seem that you simply can’t actually see your login id. Whilst trying to login from my pc, my account seems frozen- emails to reset are not coming through, but I can still change my password and login (despite allegedly been frozen) via the app. I’ve worked in IT for years m, and it seems that there is a lack of joined up thinking.
Also, on the current version of the iOS app, it would seem that you simply can’t actually see your login id. Whilst trying to login from my pc, my account seems frozen- emails to reset are not coming through, but I can still change my password and login (despite allegedly been frozen) via the app. I’ve worked in IT for years m, and it seems that there is a lack of joined up thinking.
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Awful System
The worst connection in the world of connections, even bought a smart plug, another £50 wasted.
32 switches max
Can only do 32 wiser switches, have full house of switches I can’t add as already have 32. Have been told it will be more soon but still waiting.
Response from developer
Thanks for your feedback. Sorry to share with you that no update on that limit modification yet.
Buggy as ever
Been a user since 2018 and it’s never been great. Most recently I am no longer able to edit the schedule for smart plugs. So I can’t change the time lights come on. When I try to edit the schedule the app completely locks and needs restarting. Poor.
Also whilst on holiday I was unable to connect to our hub. This never used to be the case that you had to be on the same network as the hub - poor. What’s the point of being in the cloud if you can access your data that’s stored there and should be synced with your hub?!!
The software has been buggy for years with the TRV battery issue randomly turning on rads if one of the TRVs battery level falls below about 2/3rds. But it won’t be that rad with the low batteries that comes on unexpectedly, but some other random rad. Have to keep on eye on the battery levels to stop random rads coming on all the time and wasting gas. The app should notify when battery is below the level the causes this issue!
Also whilst on holiday I was unable to connect to our hub. This never used to be the case that you had to be on the same network as the hub - poor. What’s the point of being in the cloud if you can access your data that’s stored there and should be synced with your hub?!!
The software has been buggy for years with the TRV battery issue randomly turning on rads if one of the TRVs battery level falls below about 2/3rds. But it won’t be that rad with the low batteries that comes on unexpectedly, but some other random rad. Have to keep on eye on the battery levels to stop random rads coming on all the time and wasting gas. The app should notify when battery is below the level the causes this issue!
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.
I don’t know what they did in the last update, but since then you can’t access or edit any schedules? Which is a key feature in the app, especially as the seasons change. I now have to manually adjust my heating each day! Please get the bug fixed ASAP.
Doesn’t work
Doesn’t work
App update stopped functioning
Latest update of app has stopped it working. Unable to edit any schedules.
Nearly useless
I’m not really sure what they have done to. These are it was quite good at one point but now all of their features seem to have change. Away mode doesn’t stop hot water anymore. I had to totally reset everything and now nothing for saying I can’t even see the hot water.
Working
It's working now after update
"Away mode" does nothing but waste gas
Went away on holiday. Used the 'Away mode' to "turn off hot water". Hot water has still come on with the schedule, have wasted 10 days of gas. Thanks Wiser.
A bit buggy
This app needs some work.
Scheduling needs a huge update.
Scheduling needs a huge update.
Inbuilt geofencing needed
I can’t believe that geofencing within the app can’t be easily built, I know it exists with IFTTT, but that requires paying for the service and this system expensive enough without adding another cost just for geofencing. The number of times I forget to turn the heating off when leaving the house is getting very expensive, not to mention wasteful and bad for the environment.
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Buggy and awkward
Can’t copy passwords from a password manager when signing up. Pairing process was a joke. Poorly executed.