Nothing was correct
Response from developer
Hi, thank you for your feedback and so sorry to hear that the woods identified came back incorrectly. Lighting and image quality play a large factor in the scans accuracy. we have been working on and recently shipped a new update with improved model accuracy, and also a new feature for other likely matches, so it gives the best rundown of possible species. Thank you for your feedback.
Wood identifier
Response from developer
Hi, thank you for your feedback and so sorry to hear that the woods identified came back incorrectly. Lighting and image quality play a large factor in the scans accuracy. Birch for example in a low dimmed room may look like a darker wood to the scanner. When scanning please ensure quality images and good lighting for best results. We have also implemented a confidence score on our app to help users understand the confidence of the result. Please also note when the lighting is low, confidence for a darker wood may come back higher as the lighting makes it appear to the model as a darker wood. Again thank you for your feedback and apologies that the scans haven't come back as you expected. If you wish to reach out please do so on our email listed on our privacy policy and terms of service.
Scanned twice- both way off
Response from developer
Hi, thank you for your feedback and so sorry to hear that the woods identified came back incorrectly. Lighting and image quality play a large factor in the scans accuracy. Birch for example in a low dimmed room may look like a darker wood to the scanner. When scanning please ensure quality images and good lighting for best results. We have also implemented a confidence score on our app to help users understand the confidence of the result. Please also note when the lighting is low, confidence for a darker wood may come back higher as the lighting makes it appear to the model as a darker wood. Again thank you for your feedback and apologies that the scans haven't come back as you expected. If you wish to reach out please do so on our email listed on our privacy policy and terms of service.
Three scans, three wrong.
Response from developer
Hi, thank you for supplying feedback and I'm really sorry that the woods came back wrong. Lighting and image quality greatly effect the scans accuracy. When scanning please ensure quality images and good lighting for best results. We have also implemented a confidence score on our app to help users understand the confidence of the result. Please also note when the lighting is low, confidence for a darker wood may come back higher as the lighting makes it appear to the model as a darker wood. We really appreciate your feedback, thank you. If you wish to reach out please do so on our email listed on our privacy policy and terms of service.
Same wood/3 different IDs
Response from developer
Hi there, thank you for your feedback and so sorry to hear that the woods identified came back incorrectly. Sometimes the reader can come back incorrectly and identify similar wood types (in thise case durable hardwoods), as lighting/angle/image quality and other factors can effect the output. When scanning please aim app directly at the wood type. We are also working on a confidence score and 'other possible species' feature to inform users. Thank you for your patience :)
