Prononciation
Response from developer
Nous sommes désolés que vous trouviez que la lecture est trop rapide. L'entraînement à l'écoute est un élément important de Wordletic, et nous comprenons que ce rythme puisse rendre la compréhension plus difficile, en particulier à certains niveaux. Nous vous remercions de nous l'avoir signalé et transmettrons vos commentaires à notre équipe. Si vous avez besoin d'aide, n'hésitez pas à nous contacter à l'adresse hello@wordletic.com.
Misleading and still charged me
Response from developer
We’re sorry for the frustration caused by the experience and the subscription issue. Wordletic’s course covers CEFR levels from A1 to C2, and the initial assessment is designed to help determine the appropriate starting level, though we understand the content may not have matched your expectations. We’d also like to clarify that we do not reactivate correctly cancelled subscriptions. If a subscription is cancelled correctly, no further charges should occur. If you received a payment-failed notification but your bank shows a charge, please contact us at hello@wordletic.com with the payment and cancellation details. We can review the account and payment history to clarify what happened and assist you further.
Não entrega o que promete
Response from developer
Lamentamos saber da sua experiência. Gostaríamos de esclarecer que não reativamos assinaturas canceladas. Se uma assinatura for cancelada corretamente, não devem ocorrer cobranças adicionais. Os preços das assinaturas, os termos de renovação e o plano selecionado também são apresentados durante a finalização da compra e descritos em nossos Termos e Condições. Se você acredita ter cancelado, mas foi cobrado novamente, entre em contato conosco pelo e-mail hello@wordletic.com, informando os detalhes da sua compra e do cancelamento, para que possamos analisar sua conta e esclarecer o que aconteceu.
The membership system is really ridiculous.
É facil de usar o app
Response from developer
Ficamos muito felizes em saber que você está gostando do Wordletic e da flexibilidade de aprender no seu próprio ritmo. Ficamos especialmente contentes que essa abordagem se encaixe bem na sua rotina. Se tiver alguma dúvida ou sugestão, entre em contato conosco pelo e-mail hello@wordletic.com.
Fake app
Response from developer
Thank you for your feedback. We’re sorry you’re experiencing this issue. Please contact us at hello@wordletic.com so we can check your account and help you access your course. We’ll be happy to assist you and get everything working.
Scam
Response from developer
Thank you for your feedback. We're sorry to hear about your experience. If you're having trouble cancelling your subscription, please contact us at hello@wordletic.com. We'd be happy to guide you through the process and help make things right.
They do not refund! It is a scam! Be careful
I only used the app for one day, and I was charged $34.90 for a 3-month subscription. Now you’re telling me it’s non-refundable?
This is completely unfair. Your advertisement was misleading, and I expect a full refund.
Response from developer
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Refund requests are reviewed in accordance with our Terms & Conditions. We'd like the opportunity to review your case, so please contact us at hello@wordletic.com and our team will be happy to assist you.
Ce sont des voleurs
À éviter,ne téléchargez pas cette appli!!!!!
Response from developer
Merci pour votre retour. Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Les paiements sont effectués conformément aux conditions affichées lors de l'achat. Nous aimerions toutefois examiner votre situation plus en détail. Merci de nous contacter à l'adresse hello@wordletic.com afin que nous puissions étudier votre dossier et vous aider.
Don’t use it
There’s no free trial—you have to pay upfront and simply hope the product is worth it. Unfortunately, it isn’t. I feel misled by the advertising and would not recommend this app to anyone. In my experience, the promises do not match the actual product.
Anglais
Response from developer
Merci pour vos commentaires ! Nous apprécions votre suggestion concernant l'ajout de corrections en anglais. Nous la transmettrons à notre équipe dans le cadre de l'amélioration continue de Wordletic. Si vous avez des questions ou des suggestions, n'hésitez pas à nous contacter à l'adresse hello@wordletic.com.
Fake app
Response from developer
Thank you for your feedback. We’re sorry you’re experiencing this issue. Please contact us at hello@wordletic.com so we can check your account and help you access your course. We’ll be happy to assist you and get everything working.
Sehr guter Support
Response from developer
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie Probleme beim Zugriff auf Ihr Konto haben, und wir können gut nachvollziehen, wie frustrierend das sein muss. Bitte wenden Sie sich unter Angabe der E-Mail-Adresse, die Sie beim Kauf verwendet haben, an hello@wordletic.com, damit unser Team Ihr Konto überprüfen und Ihnen helfen kann, wieder Zugriff zu erhalten.
No realizan ningún Reembolso de tu dinero cuando pagaste por la suscripción y no te agradó el curso
Response from developer
Gracias por tus comentarios. Lamentamos que tengas estas inquietudes. Nuestra política de reembolsos está disponible antes de la compra y se detalla claramente durante el proceso de pago y en nuestros Términos y condiciones. Se podrá considerar la posibilidad de realizar un reembolso en aquellos casos en los que se demuestre que el producto es defectuoso o no se ajusta a la descripción. Ponte en contacto con nuestro equipo de atención al cliente en hello@wordletic.com con los detalles del problema para que podamos estudiar tu solicitud.
* Misleading advertising * Not what was advertised * Expected hypnosis, got basic lessons * Disapp
Instead, after paying, I found a very basic language course with beginner lessons like “Hello” and “My name is Tom,” even though I tested at an advanced level.
The app did not match the expectations created by its advertising. Customer support cancelled my subscription but refused to issue a refund.
I believe the marketing is misleading, so I recommend trying the free version before paying.
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take comments about our content, advertising, and customer experience seriously. However, every user can easily change the level of the lessons on the app, and we strictly do not promise or claim to offer sleep learning in our ads. If you would like us to review your case again, please contact our support team at hello@wordletic.com with the details of your purchase, and we’ll be happy to take another look. We appreciate your feedback as it helps us improve our products and services.
Não tem onde cancelar a inscrição pelo App
Response from developer
Agradecemos seu feedback. Lamentamos saber da sua experiência. Caso precise de ajuda ou tenha alguma dúvida sobre seu pedido de cancelamento, entre em contato conosco pelo e-mail hello@wordletic.com, e nossa equipe terá prazer em ajudá-lo.
Super mala
Response from developer
Gracias por tu comentario. Lamentamos que la aplicación se cuelgue durante las sesiones. No es así como debería funcionar. Intenta actualizar la aplicación, reiniciar el dispositivo o volver a instalarla. Si el problema persiste, ponte en contacto con hello@wordletic.com para que podamos investigarlo y ayudarte a resolverlo.
Never try it
Response from developer
Thank you for your feedback. We’re sorry to hear the app did not meet your expectations. All pricing, subscription details, and included features are clearly displayed during checkout and in our Terms and Conditions, so users can make an informed decision before subscribing. We understand your disappointment and appreciate your feedback. If you would like us to review your case further, please contact hello@wordletic.com.
Não comprem
Response from developer
Obrigado pelo seu feedback. Lamentamos saber que sua experiência não correspondeu às expectativas. Os reembolsos são tratados de acordo com os nossos Termos e Condições. Gostaríamos de analisar sua situação com mais detalhes, por isso pedimos que entre em contato conosco pelo e-mail hello@wordletic.com para que possamos revisar o seu caso.
Tem que pagar para utilizar
Response from developer
Obrigado pelo seu feedback. Lamentamos saber que você sentiu que não conseguiu avaliar adequadamente o aplicativo antes de decidir comprá-lo. Entendemos como é importante experimentar o valor do produto antes de se comprometer. Você pode encontrar informações mais detalhadas e saber como o aplicativo funciona em nosso site: https://wordletic.com/. Lá, você também pode ouvir uma amostra de áudio da nossa hipnose. Se precisar de mais ajuda para acessar algum recurso ou entender o que está incluído, entre em contato conosco pelo e-mail hello@wordletic.com.
