Wumbo Digital Concierge Reviews: Is It Legit?

Customer Experience

Positive experience12.5% of reviews
Neutral2.5% of reviews
Negative experience85.0% of reviews

~ Based on 40 written reviews from the US App Store.

Is Wumbo Digital Concierge Safe?

Not enough ratings yet to assess Wumbo Digital Concierge.

Is Wumbo Digital Concierge Legit?

Wumbo Digital Concierge appears to be a legitimate app. AppsHunter Legitimacy Score for Wumbo Digital Concierge is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It's ok

App crashes so often, makes the marketplace virtually unusable which is so frustrating. Also there is no option to opt out of email notifications, f me I already get notifications in the app I don't want the emails unless it's directly from the building managers email address to mine, not through the app.
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Response from developer

Hey, sorry about the crashes, especially when trying to use Marketplace. Could you please email hello@wumbo.com with your device model + OS version and let us know what happens before the crash occurs? We’d like to investigate this properly and help get it resolved for you.

Violating freedoms of speech

It’s funny how this app says how they support open and inclusive communication, but does exactly the opposite. This app is an enabler. All residents’ posts are subject to the manager’s approval to be released onto the platform, which allows dodgy strata company and OC to abuse their power to protect their own interests through illegal censorship to residents. This behaviour violates freedoms of speech. Wumbo is the only option available to reach out to other residents at Royal Como. The building manager from Essential Community blocked my posts from being published onto the platform, and turned off all comment sections to prevent residents from raising genuine concerns over the OC’s conduct and decisions, which is illegal. This app has the same address as Essential Community, which proves they are affiliated. I would encourage Wumbo app to get rid of the approval process immediately to ensure its platform is inclusive and lawful.
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Response from developer

Hi, Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to provide some clarity. Our platform is designed to support communication and engagement within communities. Each building's authorised administrators manage their own community settings, including post approvals and moderation, in accordance with their established community guidelines. We believe in fostering open, respectful and inclusive communication and appreciate your feedback as we continue to improve the experience for all residents.

Easy

Coming from other building apps that feel really antiquated; this is a refreshing change. It’s simple and has a good community board. Polls were a nice addition.

Response from developer

Thanks for the lovely feedback! We’re glad you’re finding the app refreshing and easy to use. It’s great to hear you’re enjoying the community board and the new polls, too!

Crash out

App crash outs as soon as you open a photo on marketplace

Keeps crashing

When viewing the marketplace, the app consistently crashes after a few scrolls. Replicated on multiple devices and I couldn’t find any other way to let the developers know asides from this review

Response from developer

Hey, thanks for taking the time to report this, and we're sorry. We've identified the issue causing Marketplace to crash while scrolling and are implemented a fix. It will be included in our next App update, which is rolling out shortly. We really appreciate you helping us improve the App.

Worst faking app

Lags, unresponsive,

Constantly crashing

App crashes so often, makes the marketplace virtually unusable which is so frustrating.

Ask for update every week? What for?

Ask for update every week? What for?

Can’t confirm the booking for new update

Don’t update

Can’t register

The app doesn’t allow me to register and keeps telling me to seek admin support but I can’t even find where to reach out to on the app or website.

Response from developer

Hi, registrations are managed by each building’s management team. If you’re unsure how to reach them, please email hello@wewumbo.io with your building name and we’ll point you in the right direction.

App functions not responding

Press on book button to book the facilities so many times but couldn’t. Uninstall again and reinstall again but still the same.

Response from developer

Hi, this issue was addressed in a later update. If you’re still experiencing problems booking facilities, please email hello@wewumbo.io, with your building name so we can check.

Apartment address is incomplete

When I created my account, there was no address for my apartment

Does the job but is a bit annoying

Not super user friendly, some parts are a bit vague and hard to find.. especially when it gets moved in the constant updates. I find it super annoying that I see a million notifications for the resident posts and now they slipped package notifications in the same spot so I can never see when they’ve arrived or if someone comments on one of my posts, without scrolling forever (residents here top 1000 people.. kind of like the worlds worst group chat)
ALSO I find it infuriating when I do go to use the app that I am FORCED to update it and can’t click out without accepting. Very annoying when I’m at concierge trying to double check package info in a rush and have to update my app first
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Response from developer

Hi, thanks for taking the time to share this. We’ve rolled out many updates since then focused on navigation, notifications and overall usability, particularly for larger buildings. If anything still isn’t working the way it should, please reach out to us at hello@wewumbo.io with your building name and we’ll help directly.

Can’t copy word is annoying

The fact that you can’t copy any word from the discussion forum is really annoying!
Also, the page will automatically be jumped back to the main page is frustrating too

Response from developer

Hey Vincent, thanks for the feedback. We’ve released a number of updates and improvements since this review, including copy/paste of text based on user feedback. If you’re still experiencing any issues, please email us at hello@wewumbo.io with your device details and we’ll look into it for you.

Good app

Pre-booking facilities is easy and never miss a announcement for the building manager

Awesome

This is an awesome app. It has transformed the way we manage our 1000 lot apartment building. Hands down the best product on the market.

Most high end life style buildings are currently using this in Australia.

CANNOT BOOK FACILITIES

As saying in the title, it used to work, but the app just decided to stop showing facilities availability one day. No updating or re-downloading can fix this.

Writing a comment hides text input field

You have to type blindly then edit your message when adding a new comment.

Editing displays the keyboard and text input properly. When creating a comment, the text you are typing is hidden by the keyboard. Why is it done properly for editing and not for initial input? You think this would be something you test since it’s the most common interaction.
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App dev should be fired

Think it’s time the dev team actually use the app themselves and debug the problems themselves. Thi app is horrible.

Can’t type replies to posts

Really useful app, but when I reply to community posts the text box is hidden under my keyboard! Can’t see what I’m typing. Phone and app are both up to date.