New update seems to reset login every week
Touch ID on my iPad will work for about a week, then it’ll ask me to log back in out of nowhere.
The new UI is good, but I wish my checking and saving account information showed up on top instead of the credit score.
The new UI is good, but I wish my checking and saving account information showed up on top instead of the credit score.
Unusable
Says I’m enrolled but won’t log me in, very disappointing.
Can’t give 0 stars
Tried 6 times, open app open app open app.
Have called so. Charleston branch, leave a message.
The old site I got on, used, and finished in 3 minutes.
Have called so. Charleston branch, leave a message.
The old site I got on, used, and finished in 3 minutes.
Update is awful
I’ve been with WVFCU for over 30 years. However, I will be changing institutions if nothing is done to fix this awful system. Here is a list of things that do not work well since the update. It is very frustrating to do any online banking now. If I could give less stars, I would.
Can’t schedule reoccurring transfers from member to member unless you are on the person your transferring to’s account.
Transfers from member to member do not show who the transfer is from or their account number. It only shows what the transferee chooses to enter into the description box.
Can’t schedule reoccurring transfers from mobile app
Can’t see scheduled reoccurring transfers from each accounts. Only from one of my accounts.
Can only see maybe 60 days worth of activity as compared to the approximately one years worth in the old system
Can only see statements back to Jan 2019
Statements aren’t very detailed to show where money went or came from
I can’t see my reoccurring transfers. Can’t tell if the ones I had scheduled previously are working. Have to wait and see
Can’t manage alerts from mobile. Must go to full site
After already logging in to the mobile app and then selecting to view full site you have to re-enter your information and more: user Id, email address, answer security questions and your password
Can’t schedule reoccurring transfers from member to member unless you are on the person your transferring to’s account.
Transfers from member to member do not show who the transfer is from or their account number. It only shows what the transferee chooses to enter into the description box.
Can’t schedule reoccurring transfers from mobile app
Can’t see scheduled reoccurring transfers from each accounts. Only from one of my accounts.
Can only see maybe 60 days worth of activity as compared to the approximately one years worth in the old system
Can only see statements back to Jan 2019
Statements aren’t very detailed to show where money went or came from
I can’t see my reoccurring transfers. Can’t tell if the ones I had scheduled previously are working. Have to wait and see
Can’t manage alerts from mobile. Must go to full site
After already logging in to the mobile app and then selecting to view full site you have to re-enter your information and more: user Id, email address, answer security questions and your password
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Have to type a password each time
What’s the point of registering a device if you have to manually type out your password each you look at your account. WVFCU, please hire a UX designer and Product Manager that knows what they’re doing. I know a few if you’d like their resumes.
Horrible app
New login system does not work at all. Enrolled and still can not access
Great update
I love that all my accounts are linked in one. Before I had several accounts but could only view one at a time. Great change. Couldn’t be happier with the APP and the service at this facility. Stay local.
Extremely Disappointed
This was supposed to be a better app than the previous version, ITS NOT! It requires you to make more steps to log in each time than the previous version, you can’t use a four digit code like before, and you can’t even use thumbprint to log in. Instead of spending the money to fix something that wasn’t broke in the first place, they should have went up to date and added Apple Pay and services like that people want to use!
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